So many people I meet are unresponsive. They don’t return their phone calls promptly. They don’t answer their emails quickly. They don’t complete their assignments on time. They promise to do something and never follow through. They have to be reminded, prodded, and nagged. This behavior creates work for everyone else and eats into their own productivity.
Hyatt is describing the good old-fashioned procrastinator. Procrastination springs from many sources — stress, over-commitment, depression, fear of failure — but ultimately it hurts both the procrastinator and those around him.
Reality is that we live in an “instant world.” People want instant results. They don’t want to wait. And if they have to wait on you, their frustration and resentment grows. They begin to see you as an obstacle to getting their work done. If that happens, it will begin to impact your reputation.
Your actions affect how other people see you. If you’re unresponsive, people will look for other ways to get their job done. If you’re an unresponsive salesman, your customers will call somebody else. If you’re an unresponsive manager, your employees will work around you, not with you. But if people know they can count on you, they’ll seek your assistance in the future, and you’ll be rewarded with increased reputation and responsibility.
(Not sure how others see you? Ask them to tell you the things you never hear.)
The truth is, you are building your reputation — your brand — one response at a time…You can’t afford to be unresponsive. It is a career-killer. My basic rule is this: respond immediately unless there is a good reason to wait.
The great thing about being responsive is that it will quickly differentiate you from your peers. People love doing business with responsive people. Nothing will advance your career faster than this.
Here are some ways to become more responsive:
- Develop a positive attitude.
- Modify your environment to eliminate distractions.
- Learn to put others’ needs before your own, especially on the job.
- Think creatively — reach your goal through any means necessary.
- Compare your actions with your personal values: are they in line with each other?
- Implement a system such as the one described in Getting Things Done.
- Don’t be a slavish adherent to rules and procedures — be flexible.
- Don’t put things off — take care of them now.
Just do it.
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