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This is a guest post from Daiko, who previously shared how to feed yourself on $15 a week.
Asking questions can be a powerful tool for developing financial resilience. Two weeks ago, for example, I received an overdraft charge from my bank. My first reaction was to curse and pound my head against the desk, but after taking a deep breath I thought: “Why not ask them to remove the charge?”
I called the bank, asked nicely, and they agreed to refund the charge as a courtesy. I spent fifteen minutes (because I had to call back after the charge had cleared) and netted $25, for an excellent pay rate of $100 per hour. I don’t know about you, but that $100 per hour is a lot more than I earn at my job.
I’ve found that asking for special treatment often yields surprising results and can pave the way to better personal finance. Here are ten ways to put this idea to work:
- Ask to have fees waived
My overdraft example fits this category, but the fee doesn’t have to be a penalty. Years ago I got tired of paying a $20 annual fee to my credit card company, so I called and asked them to stop charging me. I haven’t paid an annual credit card fee since. (In fact, no-fee credit cards have become standard since then.) This strategy can also be employed on monthly bank fees, registration fees, membership fees, and so on. Asking has no consequence worse than “no”. And you’ll be surprised how often the answer is “yes”. - Ask for a rate reduction
This applies to credit card interest rates, monthly telephone fees, newspaper subscription rates, and more. J.D. wrote about this one in his post Save Money by Asking for a Lower Rate and again in his post on The Reduction Quest. This is also good advice for hotel rooms and rental cars, two industries that almost always discount when you ask for it. The trick is to ask politely for the best rate, or for special membership rates (for example, American Automobile Association). I read recently that a Kiplinger’s survey found that hotels and car rental companies reduced prices for 7 of every 10 people that asked. - Ask for a rate increase
This is the opposite of the above. Often, you’ll be able to increase your yield simply by asking at the bank. This may require meeting some special requirements or changing account types (from money market to savings, for example) but I’ve asked three times in the last three years, and in all cases achieved a better return. Which brings me to my next suggestion: - Ask for an exception
Three or four years ago, I decided to ask my bank for a better interest rate. At the time, I was earning less than 1% a year — a pitiful return. I did a little research online and found I could get as high as 4.25% and headed down to my local bank. The customer service representative said he could give me a promotional rate if I had a certain type of account, but it required a minimum balance and would charge fees unless I had significantly more money in the bank. I asked for an exception. After some negotiation, he granted me the rate and waived the fees for the time I would need to save the additional money (four months).There’s probably no end to the number of exceptions you can ask for: just pick a rule and ask for it to be waived. (This obviously works better the more financial leverage you have).
- Ask for alternatives
This is one I’ve employed on both homeowners and auto insurance policies: just last week I called my homeowners insurance company and walked through the policy rider by rider. By correcting the value on my house (which was too high), removing an unneeded rider, and increasing my deductible (because I can now afford a higher one) I was able to net $345 in less than an hour. They sent me a refund check this week. - Ask for a raise
It is very hard to ask for a raise, but properly prepared you can net thousands of dollars for doing so. My brother asks for a raise every year and backs it up with statements of his accomplishment during the previous year. In every case, he has received 10% or better on his salary, yielding thousands a year that he would otherwise never receive. On the one occasion when I followed my own advice, I actually achieved a $12,000 increase. It was astounding. - Ask for a discount
Prices are negotiable, apparently even in major department stores and retail chains. This is another question I don’t use often, but my brother makes a habit of asking for 3-5% off every major purchase he makes. Sometimes the answer is “no”, but he gets a “yes” often enough that he jokes about getting his “special price”. - Ask for the sale price
This is similar to the previous point, but has much more emotional leverage. For some reason, it is easier to ask for a sale price that was advertised last week or at a competing store than to just ask for a discount. Be prepared when you use this one, and bring the flyer with the sale price. In most cases you will get it. There is a well-written book about this type of asking (and more) called Ask!: The Revolutionary New Guide for Getting Total Customer Satisfaction. - Ask for a short sale
If you’re selling your house in a market where prices have declined, it may be possible to have your bank absorb the difference between the sale price and the existing mortgage. Usually this is reserved for people with severe financial hardship, but if you are in a depressed market and have to sell short to get out of the loan without defaulting, be sure to ask your mortgage holder for a short sale. Be aware that the federal government considers the “short” amount to be income, and you will owe taxes on it at the end of the year. - Ask for quotes
Asking for quotes is always a good idea when purchasing a big ticket item, and it can make the purchase of a car much easier by eliminating much of the barter period. While I was working on this article, I stumbled upon a book called Instant Weddings that advises that you to ask for quotes on your Wedding services out of context. There’s no reason why the vendor needs to know you are shopping for your wedding, and by leaving out the word “Wedding” during your inquiries, you often avoid the wedding “tax” and save thousands of extra dollars.Here’s how it works: Instead of asking for a quote on a wedding dress, ask for a quote on a party dress. Instead of asking for quotes on a wedding dinner, ask for quotes on food for a private party. This is not the first time I’ve heard this advice, but I’ve never had the chance to use it. Have any of you used the strategy successfully?
If you’re looking for more reading about asking for a better financial future, here are a few links to articles online (including those linked within the rest of the post):
- Save Money by Asking For a Lower Rate
- A Simple Question to Save Money
- Something You Should Know: Interview with Barbara Rollin
- Reduction Quest: The How to Save Money Game
- Alpha Consumer: Asking for a Lower Credit Card Rate
- Here’s How I Negotiated out of Bank Fees
- The New Exit Strategy
As Timothy Leary once said: Question Authority. Consistent questioning can become a powerful tool in your Get Rich Slowly toolkit.
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December 27th, 2007 at 5:59 am
Sometimes the advice works even if they say no. We asked to have a fee waivered due to the bank’s own error, but they refused. That was the incentive for us to look around for a better bank. We joined ING and we get better service and rates!
December 27th, 2007 at 6:01 am
Americans have completely lost the will to negotiate prices. It is ridiculous. The rest of the world is always negotiating and positioning for a better price. We just take whatever the retailer gives us.
December 27th, 2007 at 6:43 am
“Ask for a rate reduction”
I can vouch for this. I’ve worked for several companies doing phone customer service, and there was almost always a way for us to lower the rates for customers. However it was required that they simply ask for a lower rate before we offered it. Sometimes (like for moving truck rentals) it helped to have a price another company quoted. Great information, thanks!
December 27th, 2007 at 6:49 am
Thanks for the reminder that I need to ask for more.
However, I’d be wary about reducing the value of my home on my insurance policy. If, Jimmy forbid, a fire destroys your home, the replacement value on your policy should be high enough to allow you to rebuild the home. (Assuming that you decide not to follow Millionaire Mommy Next Door’s advice and sell your house and rent.)
December 27th, 2007 at 7:17 am
You over-drafted? Tell me you’re just taking writer’s liberties with the intro. I do like the negotiation angle though, and if you had to fudge the facts to get there, that’s fine with me. But if you really did over-draft, you need to start carrying a thumb drive with financial information on it.
December 27th, 2007 at 7:31 am
I’ve had very little luck getting interest rates reduced on credit cards. My balances are high but I have excellent long-term payment records with my accounts — and they always agree that that’s true and that I’ve been a great customer — but they just say they can’t offer me anything better than a drop of a percentage point at best. I’m reluctant to start the balance-switching game because I don’t want to hurt my credit score. I hate to think this is gender-related, but I’m really curious to know why this just hasn’t been an effective tactic for me.
December 27th, 2007 at 8:25 am
Great article and advice. Just wanted to share a small success I had yesterday while buying a mattress. I looked at a $600 mattress, then moved on to an $800 model, which is the one I liked. I asked the sales guy flat out if they could work with me on the price, as I only had about $700 to work with. I ended up getting an $800 mattress for only $680..he even took a portion of the delivery charge out of the price. In total, I paid $768 after tax, as opposed to probably $890. It helps to ask! Especially with big ticket items where commission is involved.
December 27th, 2007 at 8:32 am
I love asking too, but hate doing it over the telephone. I avoid it as much as I can because of the frequently long wait times.
I highly prefer communicating over email because it allows me to log the messages for evidentiary purposes and substantially shortens my actual wait time.
-Raymond
December 27th, 2007 at 8:53 am
lainie (up in comment 6) asked why she’s not getting better credit card rates by asking–I think it might be because she’s been a good customer… I don’t carry a balance, but who knows I might if the rate were lower. But the credit card companies always tell me I’m already getting the best rate they can offer…
However, I have had good results pitting banks against each other for CD rates, especially when I have a CD that is coming due and I’m thinking of rolling it over or adding a bit more to it. Then, usually you just have to show that someone else –especially someone local — is offering more and if they won’t match the exact rate they will usually find some additional per-centage to keep your money there.
December 27th, 2007 at 8:58 am
I stumbled onto something similar over the past couple weekends while shopping for a new apartment. The first place we went to waived the nonrefundable portion of the deposit (50% of the total) because my boyfriend’s employer was in their “preferred employer program”. The second place didn’t have a similar program but gave us the same deal when we mentioned what the previous place had offered. The place we actually chose wouldn’t waive the deposit but they did knock off $100/mo off the rent — which is nearly 5 times the nonrefundable deposit, so it worked in our favor. Next we’ll ask them for free or reduced cost storage space.
December 27th, 2007 at 11:41 am
I am still furious at our local chain bank. We were very pleased with ourselves because by asking, the bank VP pointed out my daughter could put a portion of her savings in a Money Market for 6 months, since she didn’t need the $ until the summer. The difference in interest for the stretch (4.5% vs the pitiful savings rate of 1+%) was nearly 100$, 1/7 of my daughter’s pay for a whole summer as a camp counselor. What they didn’t tell her was if she moved any money out of the Money Market, they would drop her rate. Which they did. Essentially the misadvised her and took no responsibility.
PS She took her money out of the bank when after refunding the missing interest, they dropped her right back to the crummy rate.
In my experience, you’ll have more luck with a local bank, and the profits stay in your community, another bonus.
The chain bank, instead of listening to my point, just kept repeating their “policy” ad naseum. BAasically their policy is the customer is wrong, no matter what. Doesn’t work for me!
December 27th, 2007 at 11:43 am
I think most of these are going to be in my 2008 goals!
December 27th, 2007 at 12:36 pm
Netbank went belly up and I had to find a new bank for one of my business checking accounts. I stopped in at my local (personal account) bank, and told them I hoped to move my account to a local bank. I asked for and got the monthly charge and all transaction fees waived — very hard to find for small business checking. Yeah!
December 27th, 2007 at 7:25 pm
Lainie
It’s not sexism. It’s god telling you to cut up your credit cards, pay off your debt and stop worrying about interest rates. When you have no credit card debt, who cares what your interest rates are?
December 27th, 2007 at 7:59 pm
Regarding #9 about the short sale - I think I heard that the bill that Bush signed last week doesn’t count a short sale as income anymore for 2007 through 2009.
http://www.usatoday.com/money/perfi/taxes/2007-12-23-foreclosure-tax_N.htm
December 28th, 2007 at 5:41 am
Thanks for all the comments! Here’s a few responses.
Holly P: I am not worried about having lowered our house value on the insurance policy. They had overvalued the house by at least 25%, and I already have a rider on the policy to guarantee reconstruction costs.
BxCapricorn: sad to say, even I occasionally overdraft. I had been trying to keep as much of my money in a high interest savings account as possible, and had left no buffer in the checking. I over-estimated the time it would take for a check to be deposited and ran into another trick banks use: even though the pay that would cover the check arrived on the same day, they credited the withdrawal before the deposit, thus guaranteeing an overdraft. I’m riding a little further from the edge in my checking now. Thanks!
Lainie: Take the 1% interest reduction! That will make a much bigger difference than you think, and you can call back in six months to ask for another reduction. My friend has used this repeat request process to bring the interest rates down gradually over time.
Marcos: I heard the same thing. I believe President Bush’s bill would forgive the short sale difference as income. I’ve also since heard that a short sale is generally only granted for people about to default on their loan. It makes sense, since the bank is not guaranteeing your profit but loaning you money for the purchase. They are much more likely to subsidize your sale when it will save them money (by avoiding foreclosure on and auction of your property).
Wishing you a prosperous future and a Happy New Year!
_______________________
Daiko
December 28th, 2007 at 6:48 am
Freewaymama, totally inappropriate response. You know absolutely nothing about my situation or my relationship to God. How did this get through moderation? I won’t be commenting again on this site.
December 28th, 2007 at 10:14 am
[...] posted about how you can often get fees waived, interest rates adjusted, prices reduced and more just by asking. Since banks figure prominently in the list of places to ask for favors and I work at a bank on the [...]
December 28th, 2007 at 11:21 am
I just tried this today with some overdraft fees that I got at Bank of America, got a “NO” from two banks, decided to call a third and they refunded me two overdraft fees… it works, you just have to be persistent.
December 28th, 2007 at 4:47 pm
lainie
Oh don’t get all in a tizzy. I wasn’t saying anything about your relationship with god - that was just an expression. I ain’t judging you. peace sister!
December 28th, 2007 at 7:40 pm
Yeah, that was a dumb comment from Freeway.
I’ve also never had luck asking for a rate reduction though I’m going to give it a try this week when I go to close a zero balance credit card. It’s with CitiBank and they have been just ruthless to us. I’ll ask them to lower it and if they don’t, close it. I don’t need it, have another card with good rates. Anyway, we’ll see what happens.
I do think that people negotiate with guys a lot better than they do with women… over everything — salary, sales, interest rates. My husband gets way more leeway on this stuff than I ever do. That’s why I send him in to do the dirty work. If only he could negotiate salary for me.
But, that’s somewhat beside the point which is that the bottom line rarely is and we should always push it and see where it might really be.
December 30th, 2007 at 12:53 am
There was nothing wrong with Freeway’s comment — I took it as a tongue-in-cheek attempt at levity.
People are being far too sensitive — as is the unfortunate and typical norm today — by breaking out in hives over the dread mention of god.
Heavens to mergatroid, Freeway didn’t even use a capital G.
December 30th, 2007 at 2:16 pm
[...] Get Rich Slowly - Asking for a Better Financial Future [...]
January 6th, 2008 at 3:00 am
Nice Nice!
And mentioning Tim Leary in the end was very heartwarming!
February 14th, 2008 at 4:33 pm
[...] Ask for a better financial future [...]
March 17th, 2008 at 1:47 pm
I have learned to ask for things, quite contrary to how I was raised.
At my work, I asked for a flat-screen monitor, after demonstrating that I could not take screen captures with the monitor I had. I got one. I wouldn’t have if I hadn’t asked.
Also at work, I was cold. Observing that others had personal heaters under their desks, I asked for one. The nice lady in HR got one for me. I would not have gotten one had I not asked.
Again at work, I noticed others were allowed to work one or two days a week. After establishing a quality track record for, and after being at my company for more than a year, I asked to be allowed to work from home one day a week. My request was granted last week.
If you don’t ask, don’t expect to receive. Of course, lay the proper groundwork first. Make sure you make it easy for ‘them’ to say yes.