Good story though, thanks.

To all of you telling us not to buy DVDs because we can get them from the library: Uh, some of us can’t. My county library does not carry DVDs of any kind. I couldn’t believe it at first but — nothing. Not even educational DVDs!

And what about the patronising bit about books? Watching movies doesn’t make you an illiterate who doesn’t read books, you know.

When I returned it to Target a few days later (of course, it was the ONE receipt that I couldn’t find), they said that it wasn’t even their rug and they had no record of ever selling that rug. It even had the UPC sticker till on it!!

They would not give me a refund or store credit. I even called the main Target district office with no success. Targets customer service has greatly deteriorated over the years but apparently people are not sick enough of it yet since they keep growing.

Agree with other posters, too. Not having to deal with returns is one more good reason not to buy STUFF.

It is not clear from what Target posts online if that policy has changed

Unless they’ve changed the policy that store credit can only be used for items in the same department as the returned item, it isn’t worth shopping at Target.

Gift Registrants (baby and wedding) can now print a Gift Purchase Log which shows every purchase that was made from the registry. This can be used in lieu of a gift receipt, but granted, that still hinges on the gift buyer actually presenting the registry to the cashier to get it updated.

Also, the new limit on No Receipt Returns is now $35 rather than $20.

Target recently got a new CEO who agrees that the return policy is awful, and made the changes.

I’ve started trading my old dvds on swapadvd.com, at least the ones I don’t really watch any more. The ones I am keeping are the ones I LOVE and could watch many many many more times. I am actually using swapadvd to replace the movies I don’t really like any more with the ones I’d really like to own.

My goal: A carefully selected collection of dvds I really enjoy. For everything else – there is netflix!

We don’t buy all that many movies / TV shows on DVD (our 5-year average is less than 2 a month*), so we tend only to buy ones that we would want to watch multiple times.

Also, we frequently borrow movies from friends (better than Netflix because it’s free) and loan ours out to them, so everybody wins.

*(Yes, I’m a big enough geek that I actually calculated our average DVDs / month to 1.9.)

We didn’t rollover and we fought with them for over an hour each time (trying to return unopened/unused wedding gifts with receipt) and they still refused to accept our returns.

We then followed up with letters to the stores and headquarters and received no response. That was three years ago and we haven’t given them a dime since. Additionally, the experience was bad enough for my wife and I to campaign against the retailer at every opportunity. The sooner their policies put them out of business, the happier I’ll be as a consumer.

I had an interesting experience at Target… I went to check the price on the one pound bag of fancy feast cat food, which sells at my local grocery for $2.49 per pound. (I had a bunch of $1 off coupons, and was buying them um in scads) There was no price on the shelf for one pound bags so I used the Scanner to check the price… it rang up at $6.99!!!! The price of a 3lb bag, which were right next to them. When I took it to customer service to inform them, they insisted that if that was the price in the computer, that must be the right price! Did I want to buy it?? Um… No… I wonder how many people who did not pay attention got charged that price???

1. Stop buying crappy movies.
2. Send a letter to Target corporate.
3. Dispute the charge with your credit card.
4. Get something in writing from Target, and then take it up in court.
5. Letter to FTC?
6. Don’t bother with BBB, they are useless.
7. Stop shopping at Target. I had an issue with them – they refused to take back a chair I bought. Still in the box, clearly never been used, they still had it in stock. I didn’t have a receipt, so I was out of luck. Went home and sold it on Craiglist. Cut out the middle man!

That is a lot better than buying them and taking up space in your house.
If you wanna rewatch it… simply re-add it to netflix..how hard is that?

It is great to have it on demand, but its not worth 5-10 bucks per movie.

PLUS, netflix has a growing number of “watch now” online movies and shows you can view. A 5 buck subscription gets you unlimited access. THAT is a good deal.

My suggestion is save money and don’t buy DVD movies ever. I seriously doubt you watch them multiple times and if so it definitely isn’t enough to warrant owning them and having them take up space. There are all sorts of better solutions. Netflix comes to mind.

The problem with these options is that guest service team members have little incentive to go above and beyond the call of duty to help you get back your $5.50. These options are also time-consuming, so if the guest service member was the only one at guest service or if it was a busy day, he/she simply may not have had the time to make several phone calls and try to make you happy. I know that others will say that it is the job of guest service to make customers happy, but please remember that most of these workers are young, are being paid very little, have little authority to make exceptions to posted rules, and have probably been yelled at several times already that day. If you really want to resolve your issue, call corporate. These are the people who can actually help you.

So far their customer service has been excellent. I’ve had two or three movies (out of about a hundred now) come in scratched, cracked, unplayable and they sent me another disc, no problem.