Back Up Your Computer to Save Time and Money Print
Saturday, 25th October 2008 (by J.D.)This article is about Hints and Tips, Odds and Ends, Real-Life
Here’s a public service message: Back up your computer regularly. This has more to do with your pocketbook than you might think.
Not only was I sick this week, but the hard drive on my laptop crashed. It’s gone. The Apple Geniuses (that’s what they call themselves!) cannot salvage it. I was able to pull the single most important document (the GRS spreadsheet) and a few posts-in-progress, but I lost a hell of a lot, including:
- Several electronic gift certificates. (I’ll contact the companies to see if they have provisions for cases like this.)
- Two years of other e-mail, including a number of guest post submissions and, more importantly, conversations with reporters, publishers, and literary agents. (So much for laying the groundwork for a future book!)
- Two years of digital photos.
- My iTunes music and video library (including last week’s episode of The Office).
- A huge collection of unfinished GRS articles and ideas, including one of my pet projects, a post I’d been working on for months.
How did this happen? I was dumb. It’s been years since I experienced a hard drive failure, so I grew complacent. I was lazy. My backups became infrequent. The last time I archived files was in March, and that didn’t include the items I listed above. (Fortunately, however, I moved my financial files permanently to my desktop machine at that time. If I had lost those, I’d be a nervous wreck.)
I’ve learned some lessons from this:
- Hard-drive failures can occur without warning. In the past, I’ve always known a disk was going to fail because I’d get some sort of warning (strange sounds, error messages). Not this time. I had been telling myself that I didn’t need to back up because everything was running smoothly. I was wrong.
- I’m migrating to web-based apps. Google Mail has always seemed clunky to me, but I no longer care. When my computer crashes, I know the data’s safe. If I had been on Google Mail all along, I’d still have all the book-project information! If I’d been using Google Docs, all my half-written articles would still be safe!
- I’m creating functional automatic backup systems. The crazy thing is I already have all the necessary components for automatic backup across our wireless network. I’ve just been too lazy to put things in motion. I’ve been backing things up by hand — once or twice a year. Dumb.
When my computer goes down, it has a huge impact on my finances. Just the tangibles alone (gift certificates, iTunes library, computer repairs) are worth hundreds of dollars, and that doesn’t count the time. The lost data represents countless hours of work, days of sweat and tears. And, of course, my livelihood is entirely computer-based.
Please learn from my mistake. If you, too, have important information on your computer, make a plan to back things up regularly. At the very minimum, make copies of your most important data: financial information, work documents, and vital e-mail. For more information, check out backup best practices for PCs and how to back up your Mac intelligently. Or check out the official documents at Microsoft and Apple.

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October 25th, 2008 at 11:07 am
There are services you can ship the dead drive to and they’ll extract the data. I think they remove the platters and remount them or something.
October 25th, 2008 at 11:23 am
One thing you’ll want to try and change is how you use your laptop. I use mine all over the place - at the office, in bed, taking it to the coffee shop. Ultimately, this means I move it around a lot while it’s on and the hard drive is running, which is VERY bad for the hard drive and will generally cause it to break. It’s really difficult to avoid and I still move it way too much when it’s on, but I do try to treat it more gently and whatnot. Combined with frequent backups, that should help.
October 25th, 2008 at 11:37 am
I still remember The Great Hard Drive Crash of 2001 like it was yesterday. All my email, all my documents, my photos, my MP3s, everything was gone. Backup solutions back then were clunky or expensive, so it took me longer than I care to admit to start regularly backing everything up. I started by copying my Home folder to my iPod weekly, as well as moving my important documents to my iDisk. But this involved manual effort, so wasn’t always done.
What really blew my mind was when Apple added Time Machine to Mac OS X. Plug in an external hard drive (or use Apple’s Time Capsule, which as a hard drive attached to a wireless router), and your computer automatically backs up everything on an hourly basis. Perfect for restoring a messed up or deleted file, or if your hard drive crashes, restore everything from no more than an hour ago.
Now, the only thing missing is an off-site backup. Until that’s done, I’m still vulnerable. My apartment building burning down will still destroy everything. Maybe an extra external hard drive that I send to work with my fiancée. Not sure, though.
October 25th, 2008 at 11:42 am
The data on your crashed hard drive is not necessarily gone, it will simply cost some money to retrieve. One excellent company that can do this is DriveSavers , toll free 800-440-1904. They can recover data from just about any drive, including those melted by fire, destroyed by floods, erased by accident. You might spend a pretty penny, but depending on the data lost, it’s definitely worth it. Sounds like your data might fit into that category. Good luck!
October 25th, 2008 at 11:47 am
Backup doesn’t have to be expensive. I put $20 down on JungleDisk+ and pay about $3.00 a month in hosting and transfer fees to backup my data with Amazon’s S3 service. Dropbox covers the 2GB of files I need to be available 24×7. Combined with an external disk and a RAID array, i’m about as covered as I can get.
Alternatively, you can buy a couple of cheap HDDs to keep in your safety-deposit box at the bank.
You cannot afford to not backup your computer.
October 25th, 2008 at 11:48 am
oh no, my sympathies are with you…just as a suggestion for the future, I highly recommend checking out Mozy (http://mozy.com/) or another online backup service. I’ve been using Mozy to back up all of my files online remotely for a long time now (they’ll back up a few gigs for free, then you have to pay a small and entirely worth it fee to back up everything). My files get backed up automatically every day. I havent had my harddrive fail yet, but I know it could happen at any point. Hopefully when it does, online storage like Mozy (as well as gmail and google doc and picasa etc.) will save the day.
October 25th, 2008 at 11:50 am
Wait! Before you give up, have you attempted to do a data recovery?
I had something similar happen, the hard drive was not salvageable, but the data in it was. I just took it to CompUSA and they transferred the information on it to my external hard drive.
You may want to look into this if you have not tried it already, it is not expensive ($40) and they can do it in just a day or two.
My computer was back to normal a week after it fatally crashed (I had to get a new hard drive, luckily though, mine had still been under warranty).
October 25th, 2008 at 11:50 am
You can still use Apple Mail, you should just be using IMAP instead of POP3.
It’s worth paying for a good IMAP if you can’t find another way to do it and you can find other features you want. Spamcop will slurp your old POP account, for instance.
October 25th, 2008 at 11:52 am
I keep very, very little on the actual laptop. Everything is on external (LaCie) hard-drives, iTunes, Photos, everything except programmes. I back up onto DVD every time I’ve 4 Gbs of stuff in the back-up folders and I back up all my photos to DVD every 6 months. Automator backs up my financial spreadsheets every Monday (if you keep stuff on your Mac, you could do worse than set up a few Automator back-up programmes to copy things over to an external drive - link it with iCal to do it every few days or so, then you always have the latest copy). Not had any kind of drive crash yet, but even if I did - it’s all there. Oh, and all my iTunes is backed up - at the local Library!
October 25th, 2008 at 11:53 am
Also, if you’re not using Time Machine, you should be. If you haven’t upgraded to Leopard yet (and your hardware supports it) now is the time. If your hardware doesn’t support it, it’s time to start looking for a new-to-you MacBook.
October 25th, 2008 at 11:56 am
You don’t necessarily need to use GMail exclusively. What is more important is using an email service that provides IMAP access. GMail and MobileMe both do, and both provide web interfaces. You can have your local email client, and still have the benefit of having your email anywhere.
Also, for local backup, look into something like Drobo.
October 25th, 2008 at 11:57 am
How did you try to recover the files? Putting it in external hard drive enclosure? THats one of the best ways.
Invest in some external mirror back up hard drives. And set up some automatic backup software.
October 25th, 2008 at 12:01 pm
My husband is almost paranoid when it comes to backing-up the computer. We have 2 external hard drives. The one with the most recent back-up lives in our safety deposit box at the bank and we switch them out about every other month. For his work info he actually set his calendar to remind him to back-up his work more often so he’s sure to do it.
October 25th, 2008 at 12:04 pm
Backing up locally is important and there are a lots of ways to do it. Find one that works for you. That’s your FIRST line of defense.
Also, however, you MUST MUST MUST backup remotely. If you have some kind of local disaster (fire, flood, collapse, whatever), all of you local backups could be gone in a poof.
I am currently using Mozy Home….unlimited backup, $4.95/mo. I am currently backing up about 70 GB of data for $60/yr. That’s a great deal. If you don’t have too much data, look at Jungle Disk - VERY low rates for small amounts of data.
Mozy Home:
http://mozy.com/home
Jungle Disk:
http://www.jungledisk.com/
October 25th, 2008 at 12:10 pm
Email Itunes and beg beg beg to have them restore what they still have on the site. I lost everything last month and Itunes was super about doing this the one time and they sent me an email on backing up everything. Try emailing them.
October 25th, 2008 at 12:11 pm
I don’t know if I trust Google to back up your data, either. Free services that they’re under no obligation to back up, ensure availability, etc…
I use a combination of Mozy for offsite backup and an external hard drive. I use Syncback (Windows only I believe, there are better Mac alternatives) to automatically back up to the external drive.
I download my Gmail with Thunderbird and back THAT up too.
I trust Google with a lot, but not ALL my data.
October 25th, 2008 at 12:13 pm
I’ve known 8 people who have had drive failures with Macs. Three of those were in the same month last year. Not to mention a motherboard failure and a CPU failure. Apple charges premium prices for their excellent design and then skimps on the actual hardware. The solution is quite simple. If you have an Apple product, replace the hard drive before its inevitable failure. Or, y’know buy a better, and invariably cheaper, laptop and hack OS X to run on it.
October 25th, 2008 at 12:15 pm
i had a very close call with data loss just two weeks ago.
my external hard drive (home to every photo i’ve taken in the last 8 years) wouldn’t start up after going away for thanksgiving. very luckily, i was able to coax it back to life and retrieve my photos (and other files) and transfer everything to the new external drive i had to purchase.
not only did the incident cost me $150 dollars i hadn’t planned on spending, it also cost me a lost night of sleep with worry. luckily, that’s all it cost me.
backups are essential. complacency is bad!
October 25th, 2008 at 12:17 pm
Gah! I sympathize, this happened to me a few months ago (although it was more of a rage-induced slamming of the laptop than a crash - I learned my lesson). If you have your tunes on an iPod, copytrans (formerly copypod) is wonderful.
October 25th, 2008 at 12:25 pm
Check out http://www.grc.com/sr/spinrite.htm
You can’t start the process on a Mac, but if you can put the harddrive in a Windows box and boot up spinrite, you can recover most hard drives (filesystem independent).
I’d say its definitely worth the money to try.
–Mark
October 25th, 2008 at 12:25 pm
Very sorry to hear about the crash, JD. I’ll second Steven’s Time Machine recommendation. While you won’t have a bootable copy of your drive (if done over a wireless network, at least), you *will* have something. I do this over our home’s wifi and it’s splendid - fully automatic and transparent.
My hard drive died about a month ago with no warning, and Time Machine saved me.
October 25th, 2008 at 12:28 pm
My recommendations:
Mail - Use Gmail, but you can turn on the IMAP feature and setup Apple Mail to interface with it. The best of both worlds, a desktop e-mail client, a web interface when away from your computer, and both perfectly in sync. Read something on one and it shows up read on the other. Likewise for deletes, folder moves, etc.
Local backup - Get an external hard drive and use Time Machine that comes with Mac OS X Leopard. Backups are done every hour of changes and it is a real simple interface to restore files. Better yet, if you have a laptop get a Time Capsule, so your laptop can backup wirelessly without having to worry about plugging in a cable.
Remote Backup - There are sites like Mozy that for $5 a month allow you to have unlimited backup in the cloud. I have not used this, but I have heard great things about it.
Best of luck. I know how it feels to get bit by the no backup blues.
October 25th, 2008 at 12:48 pm
Do you still have access to the crashed hard drive? If so, we’ve had very good luck with data recovery from a company called Gillware (http://www.gillware.com/). They’ll give you a free estimate on the cost of recovering the data from the drive, and can usually do it without voiding the manufacturer’s warranty. Most of the drives we’ve sent off have been recovered for less than $500.
\\ACB
October 25th, 2008 at 12:53 pm
I am very paranoid about this catastrophe happening to myself again. I have a similar story of losing everything on my last pc, but I am sure I didn’t have near as much data as you did.
I recently bought a new pc, and have been doing regular back ups since I bought it. I have a large external drive, and I leave it completely unplugged from the power source and from my pc. The only time I ever connect it is to back up the most recent files, then I unplug and get it back to safe keeping. so far so good.
Sorry to hear about this… We all live and learn I suppose.
October 25th, 2008 at 12:58 pm
JD,
Definitely email Itunes about your library. The same thing happened to me a few years back and they were pretty good about it.
October 25th, 2008 at 1:03 pm
My backup solution for my laptop is
HARDWARE
2(500 GB) Iomega External Drives, for redundancy
2@$90/ea=$180
SOFTWARE
Syncback Freeware
http://www.2brightsparks.com/downloads.html#freeware
My External Hard Drives (E:,F:) are hooked up to a USB Hub, which I leave plugged in to my laptop (C:).
At night, Syncback runs
C:\-Hard Drive
C:\***\ ! Primary working folder on laptop
E:\ ! Silo1 Primary backup of C:\
-Updated daily
F:\- ! Silo2 Redundant backup of C:\
-Updated daily
-Operates on different surge protector
-In addition, everyday E: and F: are synchronized, this is so that other files kept only in long term archival storage on E: and not on C:/ (mp3s, video lectures, etc.) can be kept backed up.
October 25th, 2008 at 1:03 pm
Something similar happened to my friend’s brother’s G4 macbook. His HDD went corrupt and the “Geniuses” told him to run the HDD repair utility (or whatever it’s called in osx) which would be a good idea if it actually could boot into osx. All he wanted was the pictures on it since it contained pictures from when his first daughter was born. I managed to get them off after some command lime finagling.
Like you, he had an external hard drive but only used it once when he received it a few years ago. Really it’s difficult to get into the routine of backing up manually. Time machine and an external makes it a lot easier for the average user. I gave my friend my 500gb external for her to use with TM because she’d have a nervous breakdown if she lost all her pictures.
Personally, I have all my important files on both my desktop and my media server in case one of them goes I have the other as a backup. My work files are stored on my work laptop which is backed up on a server which automatically syncs when I dock at work.
October 25th, 2008 at 1:06 pm
I have been working very hard in my spare time to get my backup strategy in order this year. I have seen too many of my friends and family loose all of their files, including all their home movies and digital pictures, to let this happen to me.
I have several PCs so I built a Windows Home Server from the spare parts I had around the house. It cost about $300 but was more than worth it as it saved my digital photos just last month. You can buy the whole server from HP for around $500. The server comes with software you install on each of of your PCs and it backs them up each night and provides shared folders where you can safely store your files on the server. The interface is really easy and I highly recommend anyone with PCs look into one. Microsoft even has a free 120-day trial version for the more technically inclined. Just search google for WHS 120-day trial.
For Mac users, the time machine software that is in OS X 10.5 Lepard is even easier and cheaper. Just buy a $100 USB hard drive and it will automaticly back up your files every hour. Even previous versions of files can be restored.
For those of you that said you are using an external drive to store you files, you really aren’t safe unless you have at least two copies of you files on two different hard drives.
October 25th, 2008 at 1:27 pm
While I have no experience with Macs a great solution for the Windows users who may be interested is Windows Home Server. You pick up something like HP’s MediaSmart Server for less then $600. It will schedule backups for all your Windows XP/Vista PC’s on your network daily. It has a lot of other features as well, if anyone is interested Google for Paul Thurrott’s Windows Home Server review.
If you don’t like gMail’s web interface you can use any client that supports POP3 or IMAP. I personaly use Thunderbird and POP3 but have many clients who use IMAP on Outlook.
Bummer on the data loss and good luck with recovery. You may also get you dead drive back form the Mac guys and check into the data recovery services out there. Sounds like a lot of data and may be worth the money.
October 25th, 2008 at 1:40 pm
Agree with above posters about trying data recovery. There is one company out there, whose name I simply cannot remember, who has a $89.99 product you can try. If it doesn’t work for you, they will refund the money. If it DOES work, I’m sure you’ll find it is well worth the money. Gosh I wish I could remember for you! Try a google search.
We have a network drive hooked to our Airport that allows for regular Time Machine backups. I rarely notice it happening. I highly recommend it. Upgrade to Mac OS 10.5 if you haven’t already. (FYI for non mac people: Time Machine is backup software included with Mac OS 10.5, it requires an external hard drive to backup to — I recommend a LaCie drive, they have a high reliability rate)
Good luck! I once lost all of my digital photos, which included baby photos of my two kitties.
October 25th, 2008 at 1:41 pm
First, thanks for all of the great suggestions. Here are some more details about my situation:
The Apple Store already has my computer and has ordered a replacement drive. I have no idea what there policy is for dead drives. I’ll contact them to see if I can keep (or buy) the dead drive from them, and then try to use one of the services you guys have suggested. One thing that I sometimes forget (and that’s part of why I got into this pickle) is that GRS is a business, and as such, it warrants spending money to solve problems sometimes (or to prevent them from happening). Thus, the expense of data recovery might be justifiable.
Second, we have Time Machine and an external drive. My laptop just wasn’t set up to use them. (I think that something went wrong when I set it up, so I put it off for a few days. Which turned into a few weeks. Which turned into a lost hard drive.) As I say, I was lazy. I totally admit this is my fault, especially when I had the solutions at my fingertips. It’s like getting a woman pregnant when there’s a box of condoms on the nightstand!
I will most certainly check out Mozy and Jungle Disk. And I intend to e-mail iTunes with a groveling note as soon as I get the machine back. Thanks for the suggestions.
October 25th, 2008 at 1:41 pm
I got roped into using Dreamhost a few years ago since my first year was really cheap (a consumer finance story in its own), but now that I keep it up with my and my family’s websites on it, I use it for all kinds of backup. My dad backs up his entire computer to it using SyncBack SE; I use their subversion installation to manage my code and provide a backup, and I used to back up all my files to it (read on).
I also just started using dropbox to sync my documents across my computers and serve as a backup. For 2 GB, you can use the service free.
Finally, I have an external hard drive for all my music
October 25th, 2008 at 1:51 pm
This may be a bit more costly than you’re use to but consider getting a beefy desktop built with a minimum of four identical hard drives (preferrably large ones with good RPM and seek time) and put it into a raid 5 configuration. My recommendation personally is 6 hard drives.
It’ll not only boost performance overall but will AUTO backup your hard drives. Here is the beauty of this setup, if one of your hard drive should fail, remove it, replace it with an equivalent hard drive, and all the data will be restored exactly the way it was before that particular hard drive died.
If you don’t know how to do a RAID 5, consult a professional and if you do take the advice of going with the 6 drives, ask them to make 2 parity drives. I know it sounds excessive but honestly hard drives are so cheap these days and for something as important as a computer which to you is not only storing important documents but the main means for generating income, I can’t see a more worthwhile investment.
October 25th, 2008 at 1:59 pm
Another vote for mozy.com. I sleep a lot better at night knowing that a backup is run every evening…
October 25th, 2008 at 2:11 pm
J.D. This one of the main reasons I live in the cloud.
Gmail and Mail.app, Google Docs
iCal sync to Google Calendar
iPhoto uloads to Flickr or Google’s Picasa
iMovie uploads to Vimeo
AddressBook to Plaxo
You do not need RAID and all that other junk. RAID 5 is NOT a backup solution. RAID is designed to “achieve greater levels of performance, reliability, and/or larger data volume sizes.” Large enterprises do NOT use RAID for backup.
http://en.wikipedia.org/wiki/Redundant_array_of_independent_disks#Standard_levels
Get yourself a network based drive or external FireWire/USB drive and perform regular backups ( if you have a Mac set it up to use Time Machine). Setup a reminder in your calendar to do this and then do it. Just like you do no now for oil changes.
I also backup my important data online to Amazon S3 using Jungle Disk. Amazon charges very reasonable fees, 15 cents per GB I have over 160GB stored on their system.
When my MacBook HD failed a few months ago I was able to recover the entire system using a combination of Time Machine and Amazon S3.
http://aws.amazon.com/s3/
http://www.jungledisk.com/
http://www.google.com/support/calendar/bin/answer.py?hl=en&answer=99355
http://www.plaxo.com/downloads/mac
October 25th, 2008 at 2:20 pm
Sorry to hear that. Did you try Data Rescue II? I’ve saved lots of data for others with that. I could try it if you want.
October 25th, 2008 at 2:21 pm
The Time Machine was the final straw that moved me from Microsoft / Dell over to Mac. I find it astonishing that you had it and didn’t have it configured. Shoemaker’s children going barefoot too?
October 25th, 2008 at 2:24 pm
@reinkefj
The sad thing is that I used to do computer consulting. I frequently gave the “you need to do backups” lecture. So, yes this is a case of the shoemaker’s children going barefoot.
I just called the Apple Store. They said that if I had requested to have my drive returned at the time I submitted the computer for repair, they could have complied, but that now it’s too late. Too bad I didn’t post this before I took the laptop in…
October 25th, 2008 at 2:44 pm
Don’t remember whose tag it was, but this sums it up well:
“He who laughs last, has backed up most recently.”
Since I work in IT, as a 9-5 and as a side business, I often have to cringe after asking, “When was the first time you backed up your data?”
Lots of great advice above, just find what fits for your budget and your degree of paranoia, because with all electro-mechanical devices, it is not a matter of IF it fails, it is a matter of WHEN it will fail.
I personally use a second hard drive in my Windows Box to store all my customized files, and a USB Drive to back that up to. Since my personal data-paranoia isn’t that great, I don’t have an off-site version, but I do have clients that like using Carbonite (www.carbonite.com 15 free trial, then $49.95/yr after that)
Since I also make decent side money doing disaster recovery, I also have a few programs like Spinrite (mentioned above) that look beyond the partitions and can restore data bit by bit.
October 25th, 2008 at 3:02 pm
Lifehacker had a fabulous article on setting up an automatic backup to an external drive for windows machines - here.
If you’re REALLY paranoid - then an external hard drive AND online backup (I saw several links in the comments above, So I won’t add to them) may be the combo to use.
October 25th, 2008 at 3:17 pm
That really sucks J.D. I hope you can get anything important back from other sources.
My job for the past 3 years has been as a ‘Data Protection’ specialist, which is a fancy way of saying I set up backup systems for billion dollar companies. The best advice I’ve seen for personal or small business backups is in this post by Jamie Zawinski: http://jwz.livejournal.com/801607.html
@Khürt Williams
You’re right that enterprises use multiple drives to achieve better read performance. The word ‘reliability’ is in there, too, so yes, RAID is also used for backups. A 2 drive mirror can also be called RAID0+1.
A colleague of mine has a little NAS (Network Attached Storage) RAID device connected to his Mac network. It has multiple drives to protect against a single drive failure, and does snapshots for backups. I think it’s a QNAP brand. It doesn’t solve the offsite problem, but these things are getting quite affordable.
October 25th, 2008 at 3:19 pm
Ouch.. wholy carp that sucks..
I’ve about 6 years of digital photos on my desktop and I finally broke down and got a backup solution.. External hard drives are cheap now and huge.. even though they may not be fast, mine backs up everything important overnight.. I guess there is a chance of a lighting strike and loosing everything..
There’s always those off-site upload backup type places.. don’t know how long those would take to send everything.
October 25th, 2008 at 3:32 pm
Use Mozy.com
2gb of free backup, or only $5 a month for unlimited.
use my referral link and get an extra 256mb. (and i’ll get extra space too)
https://mozy.com/?ref=2LSDZ1
(if referral links aren’t kosher, just snip that part)
October 25th, 2008 at 3:35 pm
Forgot to mention,
I wrote an article on how to do free* offsite backups. Its a bit complex, and not for the non-techie, but if you’re interested, have a read:
http://freeoffsitebackup.googlepages.com
October 25th, 2008 at 3:45 pm
+1 for Windows Home Server
October 25th, 2008 at 3:45 pm
so sorry to hear about this! i too fail to back up the majority of my work, and this may bite me in the ass someday. in fact, i think i’ll back up my (completed) thesis this afternoon.
anyway, if you had any gift certificates from amazon, they should be able to resend them to you. my parents deleted the ones i sent them last christmas, so i contacted customer service and they resent them to me right away. good luck!
October 25th, 2008 at 3:51 pm
So, it’s too late for JD, but this is the service my husband and I used earlier this year, when our laptop hard drive crashed.
http://www.aerodr.com/
They charge a $279 flat rate and only charge you if they can recover your data. We had a good experience with them and they cost a lot less than similar services.
Danna
October 25th, 2008 at 3:52 pm
For Macs, it’s best to use Time Machine and SuperDuper. Time Machine keeps multiple versions of your files, which is handy if you’ve screwed up a document and want to get an earlier version of it. SuperDuper creates a “clone” of your hard drive that you can use to restore your hard drive (or a new hard drive or new computer). You can actually run your Mac off the clone if your hard drive dies.
You can keep the TimeMachine and SuperDuper backups on the same external hard drive. I highly recommend an ebook called “Take Control of Mac OS X Backups” by Joe Kissell if you want to be smart about it. (Which I read after my big hard drive crash in November 2005–I feel for you too, JD.)
October 25th, 2008 at 4:24 pm
I’ve had several hard drives fail on me over the years. I do web and applications development and there’s nothing worse than to loose your data. My work is done 100% on a laptop. I learned many years ago that you can’t rely on your laptop hard drive to last more than 2 years.
Just a few notes:
1. Never move your laptop while it’s on and the HD is spinning.
2. The more you move/travel with your laptop the more likely that you are shortening the life of your HD.
A couple of years ago I found a great Mac application called ChronoSync (www.econtechnologies.com). The really great thing about this is that you can select which folders you would like to back up. All you have to do is select a target backup folder and a target folder to save it all to. I then setup a Rule that allows me to exclude and folder that is Labeled “Purple”. There are many things that you don’t need backed up that reside in you ~/Library folder so I specifically Label certain folders to leave them out. The last thing that I do I setup a Scheduled Backup using the Schedule Documents Manager. The awesome thing is that you can set the backup to occur when a Volume Mounts!
So everytime I connect my external USB HD, the scheduler kicks in and does an automatic backup.
The other alternative that I do, every once in a while is to use !SuperDuper to do a full drive backup. This allows you to create a bootable backup on a USB drive. Giving you the option to boot from it in case your HD dies. This would allow you to get back up and running quickly without having to reinstall all of your software again.
Hope my HD paranoia helps.
October 25th, 2008 at 4:27 pm
i must be the only person alive who still does this, but burn the music onto cds as well as an external hard drive. the cds are at my parents house, along with a memory stick for important documents. i email everything to myself as well. if my computer dies again, or gets stolen, i know where everything is. good luck with everything.
October 25th, 2008 at 4:37 pm
As a note: my laptop receives heavy use. Though I do have a desktop that it shares time with, the desktop is probably only used two or three hours a day. The laptop is used at least twice that. Maybe more. I’ll try to be more careful with how I treat it in the future.
October 25th, 2008 at 4:47 pm
You have a mac?
Time machine and an external drive (they are incredibly cheap now) are an easy and excellent solution. I upgraded my macbook harddrive today, it was one of the easiest upgrades ever using time machine. Unplugged the old one, plugged in the new one, booted using the OSX install disk (10.5), and followed the instructions. Easy easy..
Web apps aren’t the solution, wait till google locks you out of your accounts (unless you get a paid account, there is always this possibility), check it out, it has happened and almost impossible to fix.
So… buy an external drive, I saw a Terabyte solution today for under $150 and run Time Machine on OSX.
October 25th, 2008 at 4:49 pm
So sorry to hear this.
I absolutely agree with the need for remote back-up in case of catastrophe. We are trying Carbonite, which backs up nightly; so far, so good.
This is in addition to the external hard drive back-up at home, which it seems like you already are set up to do.
October 25th, 2008 at 5:04 pm
JD,
Sorry to hear that this happened. I would be devastated to lose my digital photos.
I’m fortunate enough that I never had harddrives fail on me (knocking on wood) but I take all precautions by: using Leopard’s Time Machine and purchasing another good backup software called SuperDuper!.
By the way, JD, can you please add an “Email a Friend” button to your articles for convenience? Thanks in advance!
October 25th, 2008 at 5:09 pm
JD,
PLEASE tell me you didn’t get rid of that hard drive, and you still have it. All may not be lost. The geniuses aren’t prepared or equipped to do data recovery, but I can sure try. I have the tools and know-how to get it done.
I want to see you successful. Let me try and help you.
Call me. five.oh.three.nine.oh.one.eight.oh.six.oh
Aaron K.
October 25th, 2008 at 5:16 pm
here is why you don’t depend on google alone..
http://millionairemommynextdoor.com/2008/10/hacked-moved/
October 25th, 2008 at 5:31 pm
@Khürt Williams
Yes, RAID by isn’t a backup solution in and of itself. It provides availability and reliability - both important parts of a backup solution. Also, the (R)edundancy generally slows performance (any mirroring or parity requires extra time) so not all RAID arrays are for performance.
When deciding whether RAID should be a part of your backup solution you have to ask yourself how much the data you have is worth, and how much it would cost to replace the data between your last external or offiste backup and your expected loss.
For example, if you live on time sensitive data it might cost a lot to replace the lost data. This is where RAID helps.
If you have a reliability and availability with the RAID arrays that provide parity or mirroring there’s no downtime with a disk failure and no data loss. If the RAID array fails, you must rely on your external/offsite backup to restore your data. If you backup daily, and your hard disk fails 23 hours and 59 minutes after your last backup, how much was that data worth? What if your internet connection goes down and you can’t make a backup for 5 days and a disk fails?
There are a number of scenarios in which RAID can be very helpful.
October 25th, 2008 at 6:22 pm
Hi, J.D. I had a problem like this a few years back. You might look at SubRosaSoft’s FileSalvage. It looks dodgy but it worked a treat for me. Took about an hour on a 256MB flash drive, so you’ll be there a while, but it does a good job with common file formats like Office documents and media files. I’m not affiliated with them other than as a satisfied user.
October 25th, 2008 at 6:22 pm
I’m migrating to web-based apps. … When my computer crashes, I know the data’s safe.
That’s a dangerous attitude. Whether it’s a paid service or free, you’re relying on somebody else’s competence, diligence, and luck. Better to learn the lesson yourself than to hope that somebody else has (and in the process, set yourself to learn another lesson).
The lost data represents countless hours of work, days of sweat and tears.
Yes, but there’s a slim silver lining. If you’re anything like me and everybody I know, then you save too many files. So when figuring your time lost, don’t forget to calculate what you gained—the “spring cleaning” itself and consequent bump in efficiency.
I lost…one of my pet projects, a post I’d been working on for months.
I hope you’ll find the loss is less than you think. When you’ve put that much time and effort into a project, sometimes the notes become more organizational than indispensable. What’s important works its way into your head. (You may end up with a better project as a result!)
That said, I’m sorry and good luck.
October 25th, 2008 at 6:29 pm
Wow, I’m sorry this happened to you, but thanks for the nudge. I’m backing up at this very moment, after not having done it for eight months.
October 25th, 2008 at 6:50 pm
If you’re using mail.app on your laptop, then gmail’s imap feature will allow you to sync everything between it and gmail. Worth looking into.
October 25th, 2008 at 7:07 pm
Funny, your topics always seem to be timely to me.
I had put off having any sort of backup and finally got a backup hard drive. I backed it up a few times and hid it so that if our house got robbed they wouldn’t find the hard drive. Not only can the robber not find it, neither can I.
Off to find that drive and do a back-up.
P.S. Sorry this happened to you, I had 2 laptops stolen with no back-up and it sucks.
October 25th, 2008 at 7:16 pm
Sorry to hear about your loss. It happened to me once, about 10 years ago. My hard drive got corrupted and I lost everything. I learnt a lot from that experience like partitioning the hard disk and keeping data on one partition and apps/OS on the other, backing up, etc.
I don’t think everything is lost since you may still be able to recover the data like others have mentioned above. The company I previously worked for once used Ontrack (http://www.ontrackdatarecovery.com/) to recover data from a failed hard disk. They did a pretty good job.
In terms of backing up there are many options to consider.
1. USB hard drive
2. Network Attached Storage (NAS) with or without redundancy
3. Apple time machine
4. Backing up to the cloud
I also use disk utilities on a regular basis to check the integrity of my hard disk. These report on the SMART status as well as perform surface scans. I’m using Windows XP as my OS but I’m sure there are similar utilities for Mac.
October 25th, 2008 at 7:20 pm
JD, I recently lost all of the data I entrusted to Google applications - including my blog, email account, calendar and more - so I caution you against thinking that your data would be safer online than off. The lesson here (for both of us) is clear: redundancy in backups is necessary!
For instance, I am in the process of setting up each of my email accounts to forward every email received to additional backup email accounts. Each email account will forward a copy to a newly acquired gmail, yahoo AND self-hosted email account.
So sorry to hear about your loss, JD. Been there done that…
October 25th, 2008 at 7:35 pm
JD, I know the frustration.. My iMac HD died on me this week… But lucky for me Time Machine was setup on my system. It took about 4 hours, but everything was restored and working perfectly again.
Make sure you have this running on the other systems in your house!
October 25th, 2008 at 7:59 pm
Dude… SpinRite from GRC.com. It can bring back the dead.
October 25th, 2008 at 9:04 pm
data: server at work
email: imap RULES
pictures, resumes, other personal effects: external HD
everything else: expendable.
never experienced a computer crash myself, but i have had the it department wipe my hard drive and reinstall winxp without consulting me [angry face] and it wasn’t hard to recover.
October 25th, 2008 at 9:48 pm
Another vote for Mozy. My old laptop died, new laptop not yet ready. Made ready by getting Mozy backup on CD! (Too much to download). My life depends on a working computer. All of my client files… Mozey saved me! Just today I spoke to another who also uses Mozy. We won’t go without that backup. Happens like clockwork everyday at 9pm (my choice).
October 25th, 2008 at 11:46 pm
So sorry to hear that!!
I use Mozy paid (have several friends on the 2GB free, and by the way referrers get more free space), but I considered an alternative: Set up an SSH server at a friend’s house. May want to use Linux. The only thing you need is SSH RSync. Find an old crusty laptop to be kind to their electricity bill and which also takes up minimal space. Will need to mess with their router/firewall but that’s usually simple, just read the manual to see how to open ports. Avoid using a friend that is too close by, in the event of a localized disaster (tornado, fire, hurricane, etc.). Connect an external hard drive via USB. With wireless, the laptop doesn’t have to be next to the router, it could be in the garage. Use a power strip to reduce power outlet usage to one outlet. Use a free dynamic DNS service to register your friend’s ever-changing IP address. Use Linux’s laptop kernel mode to reduce hard drive hits (which saves significant wear tear on the hard drive). Check the logs on both ends often. Use Cygwin’s RSync SSH on Windows, or maybe there’s another pre-packaged alternative by now (I think there is).
A couple of things prevented me from doing this: Time (fighting chronic fatigue right now) and money, I didn’t want to drop the bucks for an external drive, though it will pay off in the long run. I want to do this later if I get the time as it could save $60/year over Mozy.
Mozy for the paranoid: Use the self-generated key option. Store it on a CD at TWO friend’s houses and/or two bank vaults. For the super-paranoid, don’t store a copy of the key on-site and use local drive encryption (TrueCrypt.org is free).
For the ultra-paranoid, aluminum foil hats are pretty popular.
October 26th, 2008 at 12:09 am
I can definitely vouch for how wonderful Time Machine is. My wife and I have a college friend over on the weekends frequently, and I got her MacBook set up to do backups through my AirPort at the beginning of the semester. Sure enough, her hard drive bit the dust a week ago. Thankfully, she had just been to our house the previous weekend so she had a recent backup. Getting her back up and running was as simple as installing a new hard drive, re-installing OS X, and restoring her data from the Time Machine backup. I was certainly impressed. She lost a couple papers she had written during the week, but the outcome could have been much much worse.
If you’re shopping around for an online backup solution anyway, you might want to have a look at Dropbox. It’s an incredible application. Just check out the video they have on their home page.
Good luck with the hard drive. If by chance there’s any way you can get it back, I’d highly recommend DiskWarrior if you’re up for spending $100. Its file recovery capabilities are much better than anything else I’ve ever tried. On my friend’s MacBook, I booted from an external drive and Apple’s Disk Utility couldn’t even mount the bad hard drive. But Disk Warrior was able to read and repair a significant portion of the drive (but obviously not enough to make the drive permanently usable again).
October 26th, 2008 at 1:04 am
I concur with Mark. Give Spinrite a go. I’ve used it to recover stuff in the past. Well worth the money. Steve Gibson is a genuius!
For my backups I have a Windows Home Server which I have all my home videos, music and digital photos backed up to. The WHS has two drives and mirrors the data.
The vid, music and photos are backed up automatically once a day to a NAS which again has two drives mirrored. My photos are also backed up to Amazon’s S3 service using JungleDisk.
Must get me an aluminium foil hat…
October 26th, 2008 at 2:49 am
A quick chime in on TimeMachine. I’d never ever had a complete backup and been using Mac and PC for 20 years. I had TM and my external LaCie so thought what the heck and set it up. Laptops are just more vulnerable, it seems, and my HDD went with no warning. Got it home after AppleCare replaced the HDD, plugged in the LaCie, and an hour later it was like there’d been no HDD loss at all. I’ve not clicked on a single thing that hasn’t been there. 100% restoration from 100% failure. I was astounded. I’ve heard TM can back up multiple machines, even PCs, in your household, but have no actual experience with that.
I also have my email served through my .Mac/ MobileMe as well as 20GB offsite storage through that, so I’ve got the offsite protection and some redundancy as well.
Now need to backup my LaCie it seems!
October 26th, 2008 at 4:31 am
Ouch, so sorry. Too bad you didn’t use Time Machine, but hey, everybody makes such mistakes. “Hard disk failure?? Won’t happen to me…” And then it does.
My Macbook had hd failure in August, when I got it back from the store my bf and I bought Time Machine and installed it at once.
(Thank God there’s gmail, yes - and a blog where I regularly post my published book reviews since 2003…)
October 26th, 2008 at 11:12 am
As everyone else has mentioned, start using Time Machine. All you do is plug in an external drive and tell OS X to use it for a backup drive, when it asks. For my backups, I use a Drobo with 2x 400GB SATA drives in it.
However, that protects only from hard drive failures - it does not protect from other events such as theft/fire, when both your backup drive and your main drive are gone/dead. (Your house is still a single point of failure.) For that, use a solution such as crashplan.com.
I feel for you, man.
October 26th, 2008 at 1:22 pm
Try crashplan - you can back up onsite, off-site and online. No monthly fees with your own destinations. The only true continuous real time product out there that’s easy to use & cross platform.
http://www.crashplan.com
October 26th, 2008 at 1:34 pm
And don’t put it off!
My non-backed-up laptop (which I use for both office work and the online course that I teach) physically ate its own hard drive a couple of days before Christmas, on a submission deadline for my students.
Thanks to my great tech guys I was up and running on a brand new laptop by the end of the business day, and they recovered almost everything from the old drive. I lost emails and some older files, but the students work was all safe.
Six weeks (WEEKS!!) later my brand new laptop crashed and burned… literaly. The hard drive was not recoverable. Thankfully my tech guys still - by fluck - had the data from my old laptop, and all I lost was the weeks of work since then. It could have been so much worse!
I have (finally) learned my lesson! Even new equipment can crash. There is no “safe” place for data unless there is at least one back up.
October 26th, 2008 at 3:19 pm
I love how calm you’re being about this whole thing. I’ve used Carbonite for over a year ($50/year). And I’ve had two hard drive failures. Carbonite is the only reason I sleep at night. I’m surprised to see only one other comment mentioning it.
October 26th, 2008 at 3:25 pm
Laura, I don’t have any choice but to remain calm. Well, I guess I could upset, but it wouldn’t change anything. I made a mistake, and now I’m trying to cope with the consequences. I’ve managed to retrieve my electronic gift certificates (yay!) and iTunes is letting me re-download all of the items I’d purchased (double-yay!). I’ve got my backup system up and running now and will use it in the future.
I’m pretty cranky with myself, but I figure self-flagellation won’t solve anything. The best thing is to make smart choices in the future!
October 26th, 2008 at 4:18 pm
Another vote for Mozy, it’s free for just 2GB, so I use it for source code and some other docs (small total size) — I’m sure it’d be fine for backing up GRS posts in the future, as well as the bare-bones essential stuff.
I’ve also heard of some people having success calling “higher-ups” at apple to change how warranty/repair things work — possibly worth making some calls to try to get the drive back in your hands.
Another vote for IMAP, Time Machine, and NAS too
October 26th, 2008 at 4:23 pm
D @ 32:
Be careful with using Dreamhost or any web hosting provider for data backup. Many of them have Terms of Service that allow them to delete files that aren’t being served to the web. Dreamhost reserves the right to delete non-public stuff stored on their webservers, and has done so in the past. They now have a (much smaller) dedicated backup server.
Original cautionary tale about a Dreamhost user whose backups were completed deleted: http://www.pcmag.com/article2/0,2817,2272331,00.asp
Dreamhost announces (August 2008) the provision of backup space for users: http://wiki.dreamhost.com/V10.08_August_2008
October 26th, 2008 at 6:49 pm
The compancy and web site carbonite.com is working on an Apple solution. I use it for PC backup now and it is very easy bec it is automatic! I can tell which folders have been backed up and which are pending due to the color of the dot on the folder.
October 26th, 2008 at 7:28 pm
I also recommend Mozy (https://mozy.com/?code=FA8PMI) for backups.
Their free plan gives you 2Gb worth of backed up files, and once it’s set up, it’s automatic from there on.
If you sign up using that link, we both get an additional 256Mb in our accounts.
October 26th, 2008 at 9:14 pm
I couldn’t agree more.
Getting an external hard drive is less than $150 these days. You can get 250GB or even more.
For $50, you can probably get 100GB.
Backing up your data and being prepared for the worst can seriously save you lots of trouble in the future (if not, it’s a waste of $150, no big deal).
In fact, I recommend people to store their data regularly EXTERNALLY, why? Anybody’s who’s ran into even ONCE having to repair any software, hardware problems with their computer knows, the psychology of even thinking you MIGHT lose some of your data is NOT worth it. Saving your data externally, and leaving your main hard drive empty is not only healthy for your computer’s performance, but also safe for your data.
October 27th, 2008 at 12:49 am
Hi,
I’ve not read all the comments (time…), so this might have been told, but here is what I use :
- an external raid rack, 2*500 GB. If one disk dies, the other is a copy.
This is not the perfect soution (if your whole rack is broken by electrical problem or other, you might lose the 2 disks…) but this is not no bad. (maybe 200$)
- a webserver with my mail on, and svn. Mails can be accessed by the webmail app, or anything else (IMAP is great). And they are not on Google Mail, because I don’t trust too much a free service (that can be down if google decides it is, or where they can look at your data, …)
SVN is used for some projects, and some important personnal data I don’t wanna lose.
(20$ a month for 100 GB of storage)
Sorry for your crash, I wish your a good system to preserve your data in the future.
October 27th, 2008 at 2:17 am
I was happy to hear about the itunes and gift certificates being replaced.
I know the pain of losing. Last summer my husband’s laptop was stolen from our house and it had everything on it.
October 27th, 2008 at 7:21 am
or, someone could smash your master bedroom window, climb in, and steal your laptop. just a thought (grimace). happened to me thursday, and I haven’t backed it up in over a year. thankfully there was no financial info on it, but still. all that schoolwork and my itunes GONE.
and it wasn’t even a GOOD laptop! it’s four years old and prone to locking up…i can’t believe they stole it. sigh.
October 27th, 2008 at 8:58 am
Not only should you be backing up but you need to keep some kind of backup off site incase of natural disaster ( flood, fire, tornado, earthquake, … )
Years ago I had a customer that backed up religiously and kept the backups next to the computer. Then there was a fire. Toasted the computer and the backups.
My understanding of off site is somewhere more than 20 miles away and if you think of most natural disasters that usually would cover it. It can be a relatives house, friends house, safe deposit box ( but overkill in my book), office, . . .
October 27th, 2008 at 9:42 am
I don’t know if anyone else mentioned this, I just skimmed the other comments, but iTunes has a feature that looks for purchased music–I’ve often used it to update my other computer when I bought something on my parent’s computer. I’ve never tried to use it after a hard drive crash, but it may work. I’d give it a shot right before you send the pleading e-mail to iTunes. I’m at work right now so I can’t tell you exactly what menu it is under, but it’s towards the end of the list.
Actually, you could even test this in the meantime if you have iTunes on your other computer. You can authorize up to three computers for your iTunes purchases, so it should be as simple as signing into the store through iTunes and then checking for purchases.
October 27th, 2008 at 10:04 am
I second Mark’s (commenter #20) recommendation of Spinrite to recover your data.
October 27th, 2008 at 10:27 am
Another vote for Mozy. I set it up and promptly forgot about it. Great insurance for short money.
October 27th, 2008 at 10:28 am
I second the value and usefulness of CopyPod (or whatever it’s called now). If it’s on your iPod, you can get it back on your computer. It’s GREAT!
October 27th, 2008 at 10:59 am
AUTOMATE! There are a ton of solutions worth looking at with varying levels of simplicity, affordability and value. But I think the absolute biggest roadblock is automation. Backing up your files “now” means that for this singular moment in time, you are safe from catastrophe. Tomorrow, you’ve got one day’s worth of time and data accumulated that is not backed up.
While many are not aware of it, Windows XP and Vista have some free tools (and there are more from Microsoft.com) that can let you automate (schedule) backups to external drives. If you have a lot of computers and can afford the expense, consider Windows Home Server. And if you’ve got a Mac, of course you’ll want to try out Time Machine. Don’t “worry about configuring backups sometime.” Configure it right now, before you spend time creating new, invaluable files!
October 27th, 2008 at 1:02 pm
In addition to DVD backups, I started doing some backups with Live Mesh (https://www.mesh.com/Welcome/Welcome.aspx) and dropbox (https://www.getdropbox.com/). I use synctoy (http://www.microsoft.com/downloads/details.aspx?familyid=c26efa36-98e0-4ee9-a7c5-98d0592d8c52&displaylang=en) to do the syncing. If you need encryption, I suggest truecrypt or Toucan (http://portableapps.com/apps/utilities/toucan). Toucan does syncing and encryption
October 27th, 2008 at 1:14 pm
Other useful tools:
Spinrite (http://www.grc.com/intro.htm)
Free undelete (http://www.officerecovery.com/freeundelete/download.htm)
October 27th, 2008 at 1:28 pm
Backups are not completely foolproof. You have the opportunity to backup files that could themselves be corrupt. I did not see this mentioned above.
October 27th, 2008 at 1:59 pm
Ouch, computer crashes are the worst. Especially when you lose pictures and other things that you can never get back. I have an external HD and about once a month I’ll shove all my new files over to there, and I’ve been good so far, even through one HD failure on my main computer. The peace of mind alone is worth the investment.
October 27th, 2008 at 2:03 pm
As a fellow Apple user, I’d like to cast another vote for Mozy (www.mozy.com). It’s a great offsite backup service–the initial backup can take a long time, depending on the size of your files, but there’s no storage limits for personal backups, and it’s all automated–and more importantly, completely OS X friendly! For $5 a month, I consider it the cheapest insurance I pay, and I no longer have to worry about anything from a hard drive failure to a house fire destroying years worth of artwork …
October 27th, 2008 at 2:03 pm
One note about Gmail: you also need to back it up by doing a POP3/IMAP dump to your desktop every once in a while.
My account got hacked a while back — no idea how — and they shut down my account. I was lucky because I was able to email in and get in contact with someone who reopened it for me. But I’ve heard others are not as lucky.
So I try to remember to do a data dump once every few months. You can elect to keep the emails on their server as well, but it gives you a copy on your desktop at home, too. I don’t think there is an automated way to do this though.
That’s the problem of the online service providers. They can stop providing service at the drop of a hat. Not much you can do about that.
October 27th, 2008 at 2:08 pm
Not a comment about the technical issues here (but thanks for the *painful* reminder; I’m off to check out offsite backups for my laptop in just a moment) but a comment from the “I work in publishing” perspective:
It sucks that you lost all these notes and the post that it sounds like you’ve been drafting for a while. And it is painful. On the other hand, sometimes the best thing a writer can do is to put everything that has been in progess in a bottom desk drawer (or for the braver, the trash bin) and start out with a blank sheet of paper and the kernel of the idea in your head. The writing will probably flow in a way that it simply couldn’t if you were trying to cut-and-paste from past versions.
As for notes from interviews and conversations you’ve had over the years: if you’ve been able to (re)create an outline of what you want that book to look like, and the sorts of issues you want to address, when you go back to re-interview people for your book, you’ll be able to better tailor who you choose to interview *and* the questions you ask, rather than after-the-fact trying to pull the relevant pieces from an otherwise unrelated conversation.
I know it sounds awfully pollyanna-ish and singing about silver linings, but in my experience, sometimes the best thing you can do is to dump the perfect turn of phrase when you’re struggling with how to bring it all together in a smashing, crashing, brilliant commentary. The only difference here is that the decision was made for you.
October 27th, 2008 at 2:13 pm
JD,
Sounds like you need to use time machine. It works great and you can restore whenever need be.