Here’s a public service message: Back up your computer regularly. This has more to do with your pocketbook than you might think.
Not only was I sick this week, but the hard drive on my laptop crashed. It’s gone. The Apple Geniuses (that’s what they call themselves!) cannot salvage it. I was able to pull the single most important document (the GRS spreadsheet) and a few posts-in-progress, but I lost a hell of a lot, including:
- Several electronic gift certificates. (I’ll contact the companies to see if they have provisions for cases like this.)
- Two years of other e-mail, including a number of guest post submissions and, more importantly, conversations with reporters, publishers, and literary agents. (So much for laying the groundwork for a future book!)
- Two years of digital photos.
- My iTunes music and video library (including last week’s episode of The Office).
- A huge collection of unfinished GRS articles and ideas, including one of my pet projects, a post I’d been working on for months.
How did this happen? I was dumb. It’s been years since I experienced a hard drive failure, so I grew complacent. I was lazy. My backups became infrequent. The last time I archived files was in March, and that didn’t include the items I listed above. (Fortunately, however, I moved my financial files permanently to my desktop machine at that time. If I had lost those, I’d be a nervous wreck.)
I’ve learned some lessons from this:
- Hard-drive failures can occur without warning. In the past, I’ve always known a disk was going to fail because I’d get some sort of warning (strange sounds, error messages). Not this time. I had been telling myself that I didn’t need to back up because everything was running smoothly. I was wrong.
- I’m migrating to web-based apps. Google Mail has always seemed clunky to me, but I no longer care. When my computer crashes, I know the data’s safe. If I had been on Google Mail all along, I’d still have all the book-project information! If I’d been using Google Docs, all my half-written articles would still be safe!
- I’m creating functional automatic backup systems. The crazy thing is I already have all the necessary components for automatic backup across our wireless network. I’ve just been too lazy to put things in motion. I’ve been backing things up by hand — once or twice a year. Dumb.
When my computer goes down, it has a huge impact on my finances. Just the tangibles alone (gift certificates, iTunes library, computer repairs) are worth hundreds of dollars, and that doesn’t count the time. The lost data represents countless hours of work, days of sweat and tears. And, of course, my livelihood is entirely computer-based.
Please learn from my mistake. If you, too, have important information on your computer, make a plan to back things up regularly. At the very minimum, make copies of your most important data: financial information, work documents, and vital e-mail. For more information, check out backup best practices for PCs and how to back up your Mac intelligently. Or check out the official documents at Microsoft and Apple.
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As a note: my laptop receives heavy use. Though I do have a desktop that it shares time with, the desktop is probably only used two or three hours a day. The laptop is used at least twice that. Maybe more. I’ll try to be more careful with how I treat it in the future.
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You have a mac?
Time machine and an external drive (they are incredibly cheap now) are an easy and excellent solution. I upgraded my macbook harddrive today, it was one of the easiest upgrades ever using time machine. Unplugged the old one, plugged in the new one, booted using the OSX install disk (10.5), and followed the instructions. Easy easy..
Web apps aren’t the solution, wait till google locks you out of your accounts (unless you get a paid account, there is always this possibility), check it out, it has happened and almost impossible to fix.
So… buy an external drive, I saw a Terabyte solution today for under $150 and run Time Machine on OSX.
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So sorry to hear this.
I absolutely agree with the need for remote back-up in case of catastrophe. We are trying Carbonite, which backs up nightly; so far, so good.
This is in addition to the external hard drive back-up at home, which it seems like you already are set up to do.
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JD,
Sorry to hear that this happened. I would be devastated to lose my digital photos.
I’m fortunate enough that I never had harddrives fail on me (knocking on wood) but I take all precautions by: using Leopard’s Time Machine and purchasing another good backup software called SuperDuper!.
By the way, JD, can you please add an “Email a Friend” button to your articles for convenience? Thanks in advance!
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JD,
PLEASE tell me you didn’t get rid of that hard drive, and you still have it. All may not be lost. The geniuses aren’t prepared or equipped to do data recovery, but I can sure try. I have the tools and know-how to get it done.
I want to see you successful. Let me try and help you.
Call me. five.oh.three.nine.oh.one.eight.oh.six.oh
Aaron K.
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here is why you don’t depend on google alone..
http://millionairemommynextdoor.com/2008/10/hacked-moved/
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@Khürt Williams
Yes, RAID by isn’t a backup solution in and of itself. It provides availability and reliability – both important parts of a backup solution. Also, the (R)edundancy generally slows performance (any mirroring or parity requires extra time) so not all RAID arrays are for performance.
When deciding whether RAID should be a part of your backup solution you have to ask yourself how much the data you have is worth, and how much it would cost to replace the data between your last external or offiste backup and your expected loss.
For example, if you live on time sensitive data it might cost a lot to replace the lost data. This is where RAID helps.
If you have a reliability and availability with the RAID arrays that provide parity or mirroring there’s no downtime with a disk failure and no data loss. If the RAID array fails, you must rely on your external/offsite backup to restore your data. If you backup daily, and your hard disk fails 23 hours and 59 minutes after your last backup, how much was that data worth? What if your internet connection goes down and you can’t make a backup for 5 days and a disk fails?
There are a number of scenarios in which RAID can be very helpful.
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Hi, J.D. I had a problem like this a few years back. You might look at SubRosaSoft’s FileSalvage. It looks dodgy but it worked a treat for me. Took about an hour on a 256MB flash drive, so you’ll be there a while, but it does a good job with common file formats like Office documents and media files. I’m not affiliated with them other than as a satisfied user.
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I’m migrating to web-based apps. … When my computer crashes, I know the data’s safe.
That’s a dangerous attitude. Whether it’s a paid service or free, you’re relying on somebody else’s competence, diligence, and luck. Better to learn the lesson yourself than to hope that somebody else has (and in the process, set yourself to learn another lesson).
The lost data represents countless hours of work, days of sweat and tears.
Yes, but there’s a slim silver lining. If you’re anything like me and everybody I know, then you save too many files. So when figuring your time lost, don’t forget to calculate what you gained—the “spring cleaning” itself and consequent bump in efficiency.
I lost…one of my pet projects, a post I’d been working on for months.
I hope you’ll find the loss is less than you think. When you’ve put that much time and effort into a project, sometimes the notes become more organizational than indispensable. What’s important works its way into your head. (You may end up with a better project as a result!)
That said, I’m sorry and good luck.
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Wow, I’m sorry this happened to you, but thanks for the nudge. I’m backing up at this very moment, after not having done it for eight months.
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If you’re using mail.app on your laptop, then gmail’s imap feature will allow you to sync everything between it and gmail. Worth looking into.
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Funny, your topics always seem to be timely to me.
I had put off having any sort of backup and finally got a backup hard drive. I backed it up a few times and hid it so that if our house got robbed they wouldn’t find the hard drive. Not only can the robber not find it, neither can I.
Off to find that drive and do a back-up.
P.S. Sorry this happened to you, I had 2 laptops stolen with no back-up and it sucks.
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Sorry to hear about your loss. It happened to me once, about 10 years ago. My hard drive got corrupted and I lost everything. I learnt a lot from that experience like partitioning the hard disk and keeping data on one partition and apps/OS on the other, backing up, etc.
I don’t think everything is lost since you may still be able to recover the data like others have mentioned above. The company I previously worked for once used Ontrack (http://www.ontrackdatarecovery.com/) to recover data from a failed hard disk. They did a pretty good job.
In terms of backing up there are many options to consider.
1. USB hard drive
2. Network Attached Storage (NAS) with or without redundancy
3. Apple time machine
4. Backing up to the cloud
I also use disk utilities on a regular basis to check the integrity of my hard disk. These report on the SMART status as well as perform surface scans. I’m using Windows XP as my OS but I’m sure there are similar utilities for Mac.
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JD, I recently lost all of the data I entrusted to Google applications – including my blog, email account, calendar and more – so I caution you against thinking that your data would be safer online than off. The lesson here (for both of us) is clear: redundancy in backups is necessary!
For instance, I am in the process of setting up each of my email accounts to forward every email received to additional backup email accounts. Each email account will forward a copy to a newly acquired gmail, yahoo AND self-hosted email account.
So sorry to hear about your loss, JD. Been there done that…
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JD, I know the frustration.. My iMac HD died on me this week… But lucky for me Time Machine was setup on my system. It took about 4 hours, but everything was restored and working perfectly again.
Make sure you have this running on the other systems in your house!
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Dude… SpinRite from GRC.com. It can bring back the dead.
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data: server at work
email: imap RULES
pictures, resumes, other personal effects: external HD
everything else: expendable.
never experienced a computer crash myself, but i have had the it department wipe my hard drive and reinstall winxp without consulting me [angry face] and it wasn’t hard to recover.
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Another vote for Mozy. My old laptop died, new laptop not yet ready. Made ready by getting Mozy backup on CD! (Too much to download). My life depends on a working computer. All of my client files… Mozey saved me! Just today I spoke to another who also uses Mozy. We won’t go without that backup. Happens like clockwork everyday at 9pm (my choice).
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So sorry to hear that!!
I use Mozy paid (have several friends on the 2GB free, and by the way referrers get more free space), but I considered an alternative: Set up an SSH server at a friend’s house. May want to use Linux. The only thing you need is SSH RSync. Find an old crusty laptop to be kind to their electricity bill and which also takes up minimal space. Will need to mess with their router/firewall but that’s usually simple, just read the manual to see how to open ports. Avoid using a friend that is too close by, in the event of a localized disaster (tornado, fire, hurricane, etc.). Connect an external hard drive via USB. With wireless, the laptop doesn’t have to be next to the router, it could be in the garage. Use a power strip to reduce power outlet usage to one outlet. Use a free dynamic DNS service to register your friend’s ever-changing IP address. Use Linux’s laptop kernel mode to reduce hard drive hits (which saves significant wear tear on the hard drive). Check the logs on both ends often. Use Cygwin’s RSync SSH on Windows, or maybe there’s another pre-packaged alternative by now (I think there is).
A couple of things prevented me from doing this: Time (fighting chronic fatigue right now) and money, I didn’t want to drop the bucks for an external drive, though it will pay off in the long run. I want to do this later if I get the time as it could save $60/year over Mozy.
Mozy for the paranoid: Use the self-generated key option. Store it on a CD at TWO friend’s houses and/or two bank vaults. For the super-paranoid, don’t store a copy of the key on-site and use local drive encryption (TrueCrypt.org is free).
For the ultra-paranoid, aluminum foil hats are pretty popular.
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I can definitely vouch for how wonderful Time Machine is. My wife and I have a college friend over on the weekends frequently, and I got her MacBook set up to do backups through my AirPort at the beginning of the semester. Sure enough, her hard drive bit the dust a week ago. Thankfully, she had just been to our house the previous weekend so she had a recent backup. Getting her back up and running was as simple as installing a new hard drive, re-installing OS X, and restoring her data from the Time Machine backup. I was certainly impressed. She lost a couple papers she had written during the week, but the outcome could have been much much worse.
If you’re shopping around for an online backup solution anyway, you might want to have a look at Dropbox. It’s an incredible application. Just check out the video they have on their home page.
Good luck with the hard drive. If by chance there’s any way you can get it back, I’d highly recommend DiskWarrior if you’re up for spending $100. Its file recovery capabilities are much better than anything else I’ve ever tried. On my friend’s MacBook, I booted from an external drive and Apple’s Disk Utility couldn’t even mount the bad hard drive. But Disk Warrior was able to read and repair a significant portion of the drive (but obviously not enough to make the drive permanently usable again).
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I concur with Mark. Give Spinrite a go. I’ve used it to recover stuff in the past. Well worth the money. Steve Gibson is a genuius!
For my backups I have a Windows Home Server which I have all my home videos, music and digital photos backed up to. The WHS has two drives and mirrors the data.
The vid, music and photos are backed up automatically once a day to a NAS which again has two drives mirrored. My photos are also backed up to Amazon’s S3 service using JungleDisk.
Must get me an aluminium foil hat…
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A quick chime in on TimeMachine. I’d never ever had a complete backup and been using Mac and PC for 20 years. I had TM and my external LaCie so thought what the heck and set it up. Laptops are just more vulnerable, it seems, and my HDD went with no warning. Got it home after AppleCare replaced the HDD, plugged in the LaCie, and an hour later it was like there’d been no HDD loss at all. I’ve not clicked on a single thing that hasn’t been there. 100% restoration from 100% failure. I was astounded. I’ve heard TM can back up multiple machines, even PCs, in your household, but have no actual experience with that.
I also have my email served through my .Mac/ MobileMe as well as 20GB offsite storage through that, so I’ve got the offsite protection and some redundancy as well.
Now need to backup my LaCie it seems!
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Ouch, so sorry. Too bad you didn’t use Time Machine, but hey, everybody makes such mistakes. “Hard disk failure?? Won’t happen to me…” And then it does.
My Macbook had hd failure in August, when I got it back from the store my bf and I bought Time Machine and installed it at once.
(Thank God there’s gmail, yes – and a blog where I regularly post my published book reviews since 2003…)
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As everyone else has mentioned, start using Time Machine. All you do is plug in an external drive and tell OS X to use it for a backup drive, when it asks. For my backups, I use a Drobo with 2x 400GB SATA drives in it.
However, that protects only from hard drive failures – it does not protect from other events such as theft/fire, when both your backup drive and your main drive are gone/dead. (Your house is still a single point of failure.) For that, use a solution such as crashplan.com.
I feel for you, man.
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Try crashplan – you can back up onsite, off-site and online. No monthly fees with your own destinations. The only true continuous real time product out there that’s easy to use & cross platform.
http://www.crashplan.com
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And don’t put it off!
My non-backed-up laptop (which I use for both office work and the online course that I teach) physically ate its own hard drive a couple of days before Christmas, on a submission deadline for my students.
Thanks to my great tech guys I was up and running on a brand new laptop by the end of the business day, and they recovered almost everything from the old drive. I lost emails and some older files, but the students work was all safe.
Six weeks (WEEKS!!) later my brand new laptop crashed and burned… literaly. The hard drive was not recoverable. Thankfully my tech guys still – by fluck – had the data from my old laptop, and all I lost was the weeks of work since then. It could have been so much worse!
I have (finally) learned my lesson! Even new equipment can crash. There is no “safe” place for data unless there is at least one back up.
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I love how calm you’re being about this whole thing. I’ve used Carbonite for over a year ($50/year). And I’ve had two hard drive failures. Carbonite is the only reason I sleep at night. I’m surprised to see only one other comment mentioning it.
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Laura, I don’t have any choice but to remain calm. Well, I guess I could upset, but it wouldn’t change anything. I made a mistake, and now I’m trying to cope with the consequences. I’ve managed to retrieve my electronic gift certificates (yay!) and iTunes is letting me re-download all of the items I’d purchased (double-yay!). I’ve got my backup system up and running now and will use it in the future.
I’m pretty cranky with myself, but I figure self-flagellation won’t solve anything. The best thing is to make smart choices in the future!
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Another vote for Mozy, it’s free for just 2GB, so I use it for source code and some other docs (small total size) — I’m sure it’d be fine for backing up GRS posts in the future, as well as the bare-bones essential stuff.
I’ve also heard of some people having success calling “higher-ups” at apple to change how warranty/repair things work — possibly worth making some calls to try to get the drive back in your hands.
Another vote for IMAP, Time Machine, and NAS too
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D @ 32:
Be careful with using Dreamhost or any web hosting provider for data backup. Many of them have Terms of Service that allow them to delete files that aren’t being served to the web. Dreamhost reserves the right to delete non-public stuff stored on their webservers, and has done so in the past. They now have a (much smaller) dedicated backup server.
Original cautionary tale about a Dreamhost user whose backups were completed deleted: http://www.pcmag.com/article2/0,2817,2272331,00.asp
Dreamhost announces (August 2008) the provision of backup space for users: http://wiki.dreamhost.com/V10.08_August_2008
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The compancy and web site carbonite.com is working on an Apple solution. I use it for PC backup now and it is very easy bec it is automatic! I can tell which folders have been backed up and which are pending due to the color of the dot on the folder.
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I also recommend Mozy (https://mozy.com/?code=FA8PMI) for backups.
Their free plan gives you 2Gb worth of backed up files, and once it’s set up, it’s automatic from there on.
If you sign up using that link, we both get an additional 256Mb in our accounts.
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I couldn’t agree more.
Getting an external hard drive is less than $150 these days. You can get 250GB or even more.
For $50, you can probably get 100GB.
Backing up your data and being prepared for the worst can seriously save you lots of trouble in the future (if not, it’s a waste of $150, no big deal).
In fact, I recommend people to store their data regularly EXTERNALLY, why? Anybody’s who’s ran into even ONCE having to repair any software, hardware problems with their computer knows, the psychology of even thinking you MIGHT lose some of your data is NOT worth it. Saving your data externally, and leaving your main hard drive empty is not only healthy for your computer’s performance, but also safe for your data.
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Hi,
I’ve not read all the comments (time…), so this might have been told, but here is what I use :
- an external raid rack, 2*500 GB. If one disk dies, the other is a copy.
This is not the perfect soution (if your whole rack is broken by electrical problem or other, you might lose the 2 disks…) but this is not no bad. (maybe 200$)
- a webserver with my mail on, and svn. Mails can be accessed by the webmail app, or anything else (IMAP is great). And they are not on Google Mail, because I don’t trust too much a free service (that can be down if google decides it is, or where they can look at your data, …)
SVN is used for some projects, and some important personnal data I don’t wanna lose.
(20$ a month for 100 GB of storage)
Sorry for your crash, I wish your a good system to preserve your data in the future.
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I was happy to hear about the itunes and gift certificates being replaced.
I know the pain of losing. Last summer my husband’s laptop was stolen from our house and it had everything on it.
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or, someone could smash your master bedroom window, climb in, and steal your laptop. just a thought (grimace). happened to me thursday, and I haven’t backed it up in over a year. thankfully there was no financial info on it, but still. all that schoolwork and my itunes GONE.
and it wasn’t even a GOOD laptop! it’s four years old and prone to locking up…i can’t believe they stole it. sigh.
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Not only should you be backing up but you need to keep some kind of backup off site incase of natural disaster ( flood, fire, tornado, earthquake, … )
Years ago I had a customer that backed up religiously and kept the backups next to the computer. Then there was a fire. Toasted the computer and the backups.
My understanding of off site is somewhere more than 20 miles away and if you think of most natural disasters that usually would cover it. It can be a relatives house, friends house, safe deposit box ( but overkill in my book), office, . . .
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I don’t know if anyone else mentioned this, I just skimmed the other comments, but iTunes has a feature that looks for purchased music–I’ve often used it to update my other computer when I bought something on my parent’s computer. I’ve never tried to use it after a hard drive crash, but it may work. I’d give it a shot right before you send the pleading e-mail to iTunes. I’m at work right now so I can’t tell you exactly what menu it is under, but it’s towards the end of the list.
Actually, you could even test this in the meantime if you have iTunes on your other computer. You can authorize up to three computers for your iTunes purchases, so it should be as simple as signing into the store through iTunes and then checking for purchases.
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I second Mark’s (commenter #20) recommendation of Spinrite to recover your data.
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Another vote for Mozy. I set it up and promptly forgot about it. Great insurance for short money.
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I second the value and usefulness of CopyPod (or whatever it’s called now). If it’s on your iPod, you can get it back on your computer. It’s GREAT!
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AUTOMATE! There are a ton of solutions worth looking at with varying levels of simplicity, affordability and value. But I think the absolute biggest roadblock is automation. Backing up your files “now” means that for this singular moment in time, you are safe from catastrophe. Tomorrow, you’ve got one day’s worth of time and data accumulated that is not backed up.
While many are not aware of it, Windows XP and Vista have some free tools (and there are more from Microsoft.com) that can let you automate (schedule) backups to external drives. If you have a lot of computers and can afford the expense, consider Windows Home Server. And if you’ve got a Mac, of course you’ll want to try out Time Machine. Don’t “worry about configuring backups sometime.” Configure it right now, before you spend time creating new, invaluable files!
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In addition to DVD backups, I started doing some backups with Live Mesh (https://www.mesh.com/Welcome/Welcome.aspx) and dropbox (https://www.getdropbox.com/). I use synctoy (http://www.microsoft.com/downloads/details.aspx?familyid=c26efa36-98e0-4ee9-a7c5-98d0592d8c52&displaylang=en) to do the syncing. If you need encryption, I suggest truecrypt or Toucan (http://portableapps.com/apps/utilities/toucan). Toucan does syncing and encryption
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Other useful tools:
Spinrite (http://www.grc.com/intro.htm)
Free undelete (http://www.officerecovery.com/freeundelete/download.htm)
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Backups are not completely foolproof. You have the opportunity to backup files that could themselves be corrupt. I did not see this mentioned above.
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Ouch, computer crashes are the worst. Especially when you lose pictures and other things that you can never get back. I have an external HD and about once a month I’ll shove all my new files over to there, and I’ve been good so far, even through one HD failure on my main computer. The peace of mind alone is worth the investment.
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As a fellow Apple user, I’d like to cast another vote for Mozy (www.mozy.com). It’s a great offsite backup service–the initial backup can take a long time, depending on the size of your files, but there’s no storage limits for personal backups, and it’s all automated–and more importantly, completely OS X friendly! For $5 a month, I consider it the cheapest insurance I pay, and I no longer have to worry about anything from a hard drive failure to a house fire destroying years worth of artwork …
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One note about Gmail: you also need to back it up by doing a POP3/IMAP dump to your desktop every once in a while.
My account got hacked a while back — no idea how — and they shut down my account. I was lucky because I was able to email in and get in contact with someone who reopened it for me. But I’ve heard others are not as lucky.
So I try to remember to do a data dump once every few months. You can elect to keep the emails on their server as well, but it gives you a copy on your desktop at home, too. I don’t think there is an automated way to do this though.
That’s the problem of the online service providers. They can stop providing service at the drop of a hat. Not much you can do about that.
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Not a comment about the technical issues here (but thanks for the *painful* reminder; I’m off to check out offsite backups for my laptop in just a moment) but a comment from the “I work in publishing” perspective:
It sucks that you lost all these notes and the post that it sounds like you’ve been drafting for a while. And it is painful. On the other hand, sometimes the best thing a writer can do is to put everything that has been in progess in a bottom desk drawer (or for the braver, the trash bin) and start out with a blank sheet of paper and the kernel of the idea in your head. The writing will probably flow in a way that it simply couldn’t if you were trying to cut-and-paste from past versions.
As for notes from interviews and conversations you’ve had over the years: if you’ve been able to (re)create an outline of what you want that book to look like, and the sorts of issues you want to address, when you go back to re-interview people for your book, you’ll be able to better tailor who you choose to interview *and* the questions you ask, rather than after-the-fact trying to pull the relevant pieces from an otherwise unrelated conversation.
I know it sounds awfully pollyanna-ish and singing about silver linings, but in my experience, sometimes the best thing you can do is to dump the perfect turn of phrase when you’re struggling with how to bring it all together in a smashing, crashing, brilliant commentary. The only difference here is that the decision was made for you.
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JD,
Sounds like you need to use time machine. It works great and you can restore whenever need be.
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