The Paradox of Choice and the Dangers of Perfection
Published on - October 22nd, 2009 (by J.D. Roth) As important as I believe National Save for Retirement Week is, I have to confess that after four days (five, if you count Sunday), I’m bored of it. My short attention span has dwindled. (Imagine the difficulties I’m having as I try to concentrate on writing a book for three months solid!)
Instead, I want to shift gears for a moment and talk about a subject with immediate real-life implications: the dangers of perfection.
Good vs. perfect
While doing research for my book (Your Money: The Missing Manual), I re-read The Paradox of Choice by Barry Schwartz. The Paradox of Choice is about how we think that choice will make us happy — but it doesn’t. In fact, too much choice just might turn you into a basket case, especially if you’re a certain type of person.
Schwartz describes his research into two groups of people, Maximizers and Satisficers:
- Maximizers are those who only accept the best. Every time they make a purchase (or do anything else, for that matter), they need to be sure they’ve made the best decision possible. When shopping for shoes, for example, a Maximizer wants to look at all of the options. She wants to compare
of the prices. And even after she’s made her purchase, she worries that maybe she missed a better shoe or a better price at another store. - Satisficers, on the other hand, have learned that, contrary to conventional wisdom, good enough often is. Satisficers have learned to settle for something other than the best. A Satisficer still has expectations and standards, but once she’s found something that meets those standards, she buys it. When shopping for shoes, a Satisficer makes do with a pair that meets her needs at a price she can afford.
Many Maximizers believe that Satisficers are comfortable with mediocrity. That’s not necessarily true. Satisficers are just as interested in quality as Maximizers — but they’re not willing to spend the extra time moving from “excellent” to “best”.
The problem with perfect
As you might guess, Maximizers are not as happy as Satisficers. In his research, Schwartz has found that:
- Maximizers are more likely to regret their purchases despite the fact that they have (in theory, at least) come closer than Satisficers to making the best decision.
- On the flip side, Satisficers generally feel more positive about their purchases. They know they’ve made a choice that met their expectations.
- Maximizers enjoy positive events less than Satisficers, and they don’t cope as well with negative events.
Maximizing and satisficing have important implications in the world of personal finance. Researchers have found, for example, that when an employer increases the number of options for retirement savings, the likelihood that employees will actually save for retirement goes down. Similarly, you could spend a lot of time searching for the bank with the best CD rates or the mutual fund with the best returns. Soon, though, something better would come along and you’d be unhappy. For most people, it makes more sense to make a good choice and stick with it.
Maximizing in real life
I like to think that I’m a Satisficer (and in many ways, I am), but the reality is I’m a Maximizer. Too much choice paralyzes me. Let me give you an example I’ve been saving for months.
Last spring, I got a haircut I really liked. As we were finishing, the stylist offered to sell me some “product”. But when I saw the prices, I balked. I could walk next door to the supermarket to buy “product” for much much less. So I did. But when I got to the hair care aisle, I was greeted by this intimidating sight:
And that’s just a small portion of the hair gels, creams, and mousses available to me. I spent fifteen minutes looking at all of the options (no joke) while Kris did the grocery shopping. And you know what? I still wasn’t able to pick one. I went home without any “product”, and just combed my hair with water, as I always have.
Too much choice is no choice at all. Researchers have demonstrated repeatedly that if you give a consumer a handful of options, he’s happy. He feels in control of his life. But when there are dozens of choices available, he’s all at sea. (This is one reason I’m happier picking from six dinner options at our local Italian place than 120+ options at Claim Jumper.)
Less than perfect
The Paradox of Choice is a fascinating book. Schwartz offers plenty of data and real-world examples (some pulled from his own life) to illustrate how too much choice actually makes us unhappy. In the end, he offers almost a dozen tips for Maximizers that would like to be a little less stressed. Among them are these:
- Don’t sweat unimportant decisions. Did it really matter which hair gel I selected? Of course not. I should have just picked one in the first ten seconds and called it good enough.
- Limit your options. If you’re faced with overwhelming choices, arbitrarily reduce the field. When shopping for a new bicycle, for example, restrict yourself to a certain store or a certain brand.
- Learn to accept “good enough”. If you’re a Maximizer like me, it can be tough to make the leap to the land of Satisficing. But remember: The perfect is the enemy of the good. You’ll be happier if you accept a good option and stop looking for perfection.
- Stick with what you know. Schwartz argues that unless you’re dissatisfied with a product, you should stick with what you always buy. Don’t be tempted by “new and improved” options. Habits make people happy. (My research shows that this last fact is true in many ways.)
- Don’t second guess yourself. Once you’ve made a decision, stick with it. Buyer’s remorse can nag at your heart. Ignore it. Be decisive.
- Embrace restraints. Schwartz argues that it’s possible to learn to love limitations. Limits give us boundaries. They eliminate uncertainty. When we know our boundaries, we can focus on thriving within them.
While it’s true that some choice is a good thing, too much is not. It’s easy to pick the best option from a pool of three, but it’s difficult to find the perfect choice in a pool of thirty. The truth is “perfect” is a moving target. It’s nearly impossible to hit. It’s better to make a solid decision today than a perfect decision next week.
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This article is about Books, Choices, Psychology, Shopping
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Thanks for the almost full week on retirement. I needed a chance to think about what to do the rest of the year and start planning for next.
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I find I am a maximizer in the kitchen. I am always “tweaking” or experimenting recipes to see if I can make it taste better. Sometimes it works, but not always. It drives my husband crazy. According to him, if the recipe is good, it should be left alone.
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I know exactly what Sandy is talking about! While in Germany shopping was easy and there were only a few products to fit each need, and they were all decent-good. Here in the states, there are 50+ types of everything you could ever want. I end up in the toilet paper aisle and have no clue what to buy because I can’t remember out of all of the brands what I like most. I do know there have been times when I did discover I liked a certain brand above the others, but I can’t remember which one. I just grab whatever is closest and cheapest. Sad.
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Very insightful. I’m an all-out Maximizer, but it works for me because I do the research, I make my choice, and I’m done. After that, I know the best brand for that item, so, as time passes, I don’t have to do as much research.
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Hey J.D.,
When presented with too many choices, we don’t make one at all.
Great tips for just choosing something and being done with it. I find the focusing on only the important stuff to be ridiculously useful. It’s 80-20′ing it: focus on the 20% of things and choices that’ll bring you 80% results, then ruthlessly ignore the rest.
I’d like to add to the list:
Before choosing (or even looking at) something, write out your requirements first. What characteristics or functions the item has to fulfill, or how the opportunity has to benefit you.
Only THEN go out and look for stuff. Immediately filter things to your requirements. Choice is greatly reduced right away, so you’re only looking at a few choices while not even being tempted by the rest.
It’s like shopping online and reducing results by the filters on the sidebar.
Thanks for the reminder about the importance of REDUCING choice rather than getting more of it,
Oleg
PS. I read a story on the reason Jimmy John’s succeeded so quickly is because of the lack of choice. Just one size and one type of bread (eliminating choices there) and only a large handful of different sandwich types.
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I agree with the person who linked this to our Myers-Briggs personality types. I always come out very strong on the Judging end of the judging-perceiving scale, and decision-making is easy for me (and I am so grateful). It makes me crazy to be around someone who needs to spend a long time deciding, but at least I can try to remember it is an inborn trait (for many) – it’s not being done JUST to annoy me.
I noticed that when I shopped with a friend who was a BIG-TIME maximizer (ditherer, from my possibly self-righteous judging perspective), I would often buy a lot more than I would ordinarily. I think I was trying to model decisive behavior, but it cost me a lot of money!
Looking at it from a Myers-Briggs perspsective, I have a lot of discomfort in the pre-decision time frame, and so I try to make it as short as possible (just decide and move on). Perceivers really need a long decision-making time frame. I think it’s possible to recognize and modify our behaviors, but I don’t know fully we can change our spots.
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Traditional economic theory has us believe that we always make the best choice. And we are kind of conditioned to think that we have to make the best choice. But we really make the second best choice (which also comes from economic theory). That second best choice is the one that is good enough. Why bother getting the best one if our requirements are already met when we make any choice? Sometimes it is not even worth it to gather the required information to make the best choice – whatever that means anyway.
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I have been reading “Simplicity Marketing” which covers exactly this topic, called ‘overchoice’ in marketing lingo. It is eye-opening.
I suppose I am a maximizer, but since I bring time into the equation, I often make choices like a satisficer. That is, I appreciate that more time will probably lead to a better result, but usually I say, “Good enough, now I’m going to play on my Wii.”
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JD – I just LOVE the fact that you cover psychological concepts in your blog. I spent a semester with Barry Schwartz last year during my graduate program in positive psychology at Penn. His ideas and research-supported conclusions about the over-abundance of choice in our society have real staying power. In these days when the book of the month loses its punch in say..a month, the real substantive books like Paradox of Choice are very rare indeed.
For anyone interested in pursuing Schwartz’ ideas at a deeper level, I recommend checking out his website for some of his more radical essays regarding choice, over-consumption, super-Capitalism, and the importance of social capital. Ultimately, Schwartz, like others working in the positive psychology realm, is simply trying to discover ways of increasing human well-being. I can tell you from personal experience that he truly cares about making the world a better place for all.
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Funny that you mentioned taking too long to pick a bicycle. I’m having a terrible time replacing the one I agonized over buying last year that was hit by a car two months ago. It’s gotten so bad I wonder if I should just ride the broken bike I loved, at risk! I figure if I’m replacing it anyway, it better be ‘better’ than the last one in all aspects.
All this time waiting for insurance money led me to too many choices and the inability to just order what I want online (bikes must be bought in bike shops due to distributor rules, but bike shops may not stock anything you want) plus the choices on Craigslist and ebay complicating it all….well, I haven’t been on a bike in two months. Argh.
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I work with a Maximizer that drives me nuts on “my” purchases. We bought a LCD TV a while back and he still shows me every place the TV is on sale for less than I bought it AND how if I had waited, I could have gotten this NEW feature on the newer model . . . I did my research and bought the best tv at the price I was willing to pay.
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Heh, Brad, that’s funny because I’ve been through similar things. One related if slightly off topic, once I was going to Wal Mart with some friends and I knew one of them was a “drive around until you find a really close spot person” and the other was a “just park fast wherever it is” and I knew I would get yelled at whichever option I took, and I did
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I guess I’m a satisficer, but I prefer to think of myself as a min/maxer. Spend enough to get quality but stay below the level of diminishing returns. When I was buying a new computer, there was an obvious point where the increased performance was far less than the increased cost. A 3GHz processor was $250 while a 2.5GHz was only $100. The videocard I picked was $20 more than the next lower model and half the price of the next one up.
I did the same thing buying a car–I bought a two-year old Toyota Yaris because it is a good, reliable car and most of what I’d be paying for beyond that is stuff I don’t need. I could’ve saved money getting an older car or a different brand, but it likely would’ve required more repairs.
Where I really min/max is on household stuff. I don’t buy anything kind-of-good, it’s either really good or really cheap. So I have one really good knife and a set of crappy ones I got free for sitting through a vaccuum sales pitch. I have a Henkels cheese slicer and a second-hand bread knife. My bed cost some major money but my couch was free.
I don’t really think of it as sticking with what’s good enough, because I fully intend to get an HDTV, a new couch, a set of Henkels knives…. Just not yet.
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In hindsight, this is what happened when I bought my first car (in my 40′s, I had company cars until then.)
Three people I trust all happened to have the same car. I’d ridden in it, and driven it. Decided to buy one. Never looked at another or drove another. Googled a bit, them made a few phone calls, took the best price, drove to the dealer and bought it. The idea of spending weekends going from one dealer to another just didn’t appeal to me. 40K miles later and I had two complaints/oversights. My favorite coffee mug is too big for the holder. Got a new mug. Car doesn’t take a roof rack. I take Jane’s car to Home Depot when I need big things, her car has one as original equipment.
Too much choice is right.
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Unless its life-threatening, I try not to spend too much time on decisions at all. Go with your gut reaction, and live with it and try to learn from it if need be.
But you’re also right–too much choice usually sends me home with nothing
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Second on Paula Begoun and her Cosmetic Cop website – excellent reviews!
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I am a true maximizer, which drives my husband crazy. I have him re-paint rooms, return mattresses, and give him grief over every purchase. Sad thing is that I like being one, and I enjoy having bragging rights about how I found the BEST deal. I guess it’s time I ‘got a life’. LOL
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Long time reader…first time blogger.
I’m in the throes of undergoing a financial transformation and reading this article made me really happy that I’m learning self control.
I recently had to purchase a new pair of glasses, which is a horrendous experience – you try 50 pairs on and still can’t decide which pair enlarges your eyes while creating a perfect jawline (yes, I’m a maximiser).
However, to control the urge to shop around, I allowed myself one (1) shop to buy glasses from, thereby limiting a) the amount of hassle I was going to experience and b) getting sight back quicker.
I’m not sure it was the greatest lesson – I still bought practically the most expensive pair in the shop – but at least it wasn’t the most expensive pair in the most expensive store in town.
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haircut? stylist? product? i shaved my head for medical school. no haircut for 4 years.
i maximize as well by doing the most with stuff i already have on hand and i don’t but stuff unless i really need it. i hunt for deals too but i also factor in transportation cost, quality and reliability. cutting corners can help but when you are cutting corners at the expense of usability and practicality….you need to re-evaluate if what you are doing is really helping you out.
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I’m reading this book right now! I am also a maximizer, growing up with “if you can’t do the best possible job, why bother?” While I believe you need to take extra care with tiling and other things that are hard to fix and easy to notice mistakes, I’ve purposefully tried the “satisficing” strategy of “done is better” with “any choice is better than no choice” situations and found that it helps a lot, especially at work or with investing in retirement funds.
The concepts from the book even helped me pick a halloween costume that served perfectly well! I already knew that a primary form my procrastination takes is indecisiveness – but I’m usually only indecisive when facing limitless choice. Give me three options and I’ll pick one immediately. I too have spent goodly chunks of time reading labels for hair products, and any number of other interchangable things. It’s actually embarrassing to think of that time wasted on a a solution that was not so much unimortant, but where WHICH solution was unimportant.
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I think I’m overall a satisficer. I’m definitely one on the less expensive items (shoes) but I can be a maximiser on the expensive items (computers). But then I’ll turn satisficer on cars.
I think what it stems from is that I hate shopping so, for example if I’m after a pair of shoes, I’ll go for the first pair that meets my requirements (including budget). Then if they serve me well I’ll try to get the same type when they eventually wear out (works for my steel-capped shoes).
I will do some basic comparison shopping by calling a few places to ask if they sell the shoe and how much they sell it for. Generally I won’t call more than about 3 shops including the people I bought them from the last time (my “control” price).
As for computers, because they are pricey and change quickly, I’ll look for things that can be modified later (e.g. more RAM can be added). I dither a bit because if I’m going to fork out at least $1,000 I want to make sure I get a decent quality product that’s going to last several years. Now I just ask my computer savy mother (a maximiser) to do the looking for me.
With our last car purchase I had the good fortune of working for 21 months for an organisation with pool cars that I had to drive for work purposes. This meant that I was test driving cars in the general size we’d be looking at and at the same time earning the dough to pay for one. It also meant that I could cross off the list some otherwise very good cars that didn’t meet certain criteria (like a full size spare tyre).
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Perfect is the enemy of the Good.
Good is the enemy of the Great.
These seemt to be opposite ideas, but really they’re both about avoiding paralysis. In this post, people are paralyzed by choice. Perfect is the enemy of the Good.
In other situations, it’s better to do a great job than it is to do a good job, but good will get you by. Getting your degree is a good example. You can do the minimum to pass your classes or you can do an excellent job, get to know your professors, explore research options in your field, etc. It’s easy and tempting to be good enough, but being great is some much more worthwhile.
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Re: Stick with what you know, I both agree and disagree. I agree if you’re changing for the saking of maximizing your experience. I disagree if it’s out of laziness. The world is constantly changing. It’s much better to get used to change when there’s little at stake; it makes bigger changes that much easier to accept.
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I know a few Maximizers in my life. And Boy… they often turn ME into a basket case!
MAKE A DECISION PLEASE! Sometimes just the stress of going back and forth and the health problems that it will cause outweigh making a bad decision.
No matter what, you will lose some, and you will win some. But you have to play the game.
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Oh, man, I totally believe this!
I experienced this myself once. I love shoes and normally, I love shopping for shoes. I found a pair of shoes that I really liked at a store once. Turns out, there was a good deal if you bought a second pair of shoes! I stressed out so much because I couldn’t find the perfect second pair. That’s when I realized that too many choices are just that…too many! I didn’t need the second pair! I should’ve just bought the one pair that I LOVED and forgot about the “deal.”
Also, whenever I pick something out that I like and someone asks me, “Are you SURE that’s the one you want?” it irritates me. I start to second-guess myself. The tried and true and first instinct are usually the best.
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This was a good article…but was it the best? I think I might want to look at some others for comparison and see if there isn’t something better out there to really help me deal with this problem of maximizing. After I’ve read a dozen or so I’ll get back to you : )
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A good criteria for buying is the price tag. If I have too many options I see if the least expensive is not good enough. Very often it is and I am happy with my purchase.
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Limiting your options is the easiest by far…
If you’re looking for some limiters for hair products, try cruelty free products (check the labels) or lower toxin products (via http://www.cosmeticsdatabase.com).
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I took so much time writing this perfect comment, I’ll probably regret it.
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Every time my boyfriend and I go out to eat, I know what I want within seconds. Mike, on the other hand, has to pore over the whole menu, and once he thinks he’s made a decision, he changes his mind again! It’s always amusing, but I’m wondering if he’s a closet Maximizer!
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Do the authors have anything to say about tiered choices? E.g. in the bicycle example, first choosing a shop (from presumably a manageable set of shops within reasonable distance). Deciding which shop seems both knowledgeable and helpful/personable. Then constraining further choice by shopping exclusively at that shop. This strikes me as a good way to get satisfaction in both service and product. Multiple choices, but each one fairly simple.
It also strikes me as related to how good sales and service people justify their jobs. Someone who is knowledgeable, stocks a good/appropriate selection, and informs and steers you with regard to your individual needs. And NOT manipulating you into purchasing what they happen to have on hand that perhaps some clueless purchasing manager selected on the basis of lowest inventory cost and/or profit maximization.
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Funny thing, I am a maximizer in “big” purchases, and spend lots of time in research. I usually do the right choices, for the lowest price, in the right time (usually tecnological stuff: gadgets, pc, etc). The fact that the price is always getting down in that kind of stuff helps to take your time analysing all options. I am happier with the purchase because I’ve invested time in it, and not just because it was a better purchase, but also because I’ve waited for it (kinda like christmas). Having an “excuse” to wait is sometimes fun. I’m getting more out of one purchase.
I do see that it can be a problem for everyday purchases, but fortunately I don’t think too much about them.
I do use, for pretty much everything in my life the rule to do the least to get the most (that is satisfatory). Maximizing AND having fun, as long as it doesn’t have a negative impact in personal relatioships, is a good thing!
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