I had lunch with my friend Matt last week. Matt runs the popular community blog Metafilter, where the seeds of Get Rich Slowly were sown. As we ate our pre-Christmas tamales, we chatted about our respective websites. I mentioned that Charlie Park, who runs PearBudget, is acting as a technical reviewer for Your Money: The Missing Manual.
“You know,” I said. “Charlie and I both launched our projects at about the same time. And we were both active members of Metafilter before doing this.”
“I know,” Matt said. “Have you seen his new project? It’s called Wallet Garden. It’s awesome.”
“What does it do?” I asked.
“All it does is store phone numbers.” I must have looked perplexed because he fished out his wallet to explain. “See here on the back of my credit card? There’s a number to call if the credit card is lost or stolen. But think about that for a minute. If my credit card is lost or stolen, how do I know what number to call? It’s a sort of paradox or something.”
“So what does Charlie’s site do?” I asked.
“Well, it lets you enter these phone numbers. Or other phone numbers. It doesn’t keep any other info like your credit card numbers or anything. You just give each phone number a label, put in the phone number, and that’s it. Like, I might type in American Express and then put this contact phone number.”
“That’s it?” I asked.
“That’s it,” Matt said, “but it’s awesome. It’s so brain-dead simple, but it’s also so useful. I’m surprised you haven’t posted this on Get Rich Slowly yet. You really should. In fact, you should do it on New Years Day.”
“I can’t do it on the first,” I said, “but I can post it the following week. Wallet Garden, huh? I’ll have to give it a try.”
So there you go. Wallet Garden is a free, easy-to-use web app that does just one thing: It protects you from ID theft by cataloging the customer service numbers for your credit cards. If something happens, you have quick and easy access to the info.
This article is about Money Hacks, Tools Tuesday, 5th January 2010 (by J.D. Roth)


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January 5th, 2010 at 1:24 pm
It’s always the simplest ideas that no one thinks about. Then, when someone does it seems like a no-brainer! Thanks for the link!
January 5th, 2010 at 1:26 pm
Good idea to store the phone numbers online. Does Wallet Garden provide any special functionality? Wondering if the same result could be achieved just by creating a Google Doc with the phone numbers and company names on it?
January 5th, 2010 at 1:31 pm
J.D., thanks so much for the writeup!
Ami, you can totally do the same thing with a Google Docs document, or by e-mailing the phone numbers to yourself. Wallet Garden *does* have a printable page that gives you a step-by-step list of “what to do if you’ve lost your wallet”, but, honestly, as long as you have the important phone numbers backed up somewhere online (like Wallet Garden, or Google Docs), you’re 90% of the way there. Nevertheless, it’s the kind of thing that almost nobody thinks to do, so if Wallet Garden helps you take care of it, then it’s done its job.
It’s totally free, though. I hope you’ll check it out! Thanks again, J.D.!
January 5th, 2010 at 1:36 pm
I use KeePass for this. The added benefit is that I do store the CC numbers in the app, so I can give the operator that number over the phone and they can cancel it with minimal hassle. I recently had to do this as I thought I’d lost my wallet…worked like a charm. The upside to me is that I keep it on a thumb drive that I always have with me.
January 5th, 2010 at 1:37 pm
How about just googling the credit card name then calling customer service? Or looking up the phone number on the last statement? Since you’re only supposed to have a limited amount of credit cards (hint hint), this wouldn’t be very labor intensive.
January 5th, 2010 at 1:42 pm
This sounds like a good idea… but I’ve got to ask.. why not just store the numbers in your cell phone, or in an address book (if your traditional like that and still put pen to paper).
Wallet Garden sounds neat, but it’s just one more place to have to write down a username/password.
January 5th, 2010 at 1:45 pm
Nice idea. I have access to a photocopier so I just photocopy each card in my wallet (front and back) and then place the copies in my fireproof safe. That seems simpler to me, but whatever works.
January 5th, 2010 at 1:55 pm
Like commentor #2 Ami said….I did this in Google documents and it works for me. I guess the appeal is for the average Joe who does not want to ‘create’ it him or herself….if there is a website that does it then they would rather go there….same with budgeting templates.
January 5th, 2010 at 1:56 pm
Like Jessie said…I keep the those phone numbers programed into my cell phone. I don’t have them titled Credit Card or Bank just in case. In case of what I’m not sure cause if someone steals my phone, they won’t have my account numbers, and if they have the account numbers (the bank card) they won’t need that phone number.
I also use http://delicious.com which is an online bookmarking site. In it I have a tag which organizes all the sites where I do financial business. I can use delicious to look at my bookmarks from any computer, not just the computer they are bookmarked on. I can use the links to those sites to look up the number and I’ll have the account number and account activity right in front of me.
But any way to keep those important numbers handy is a great idea!
January 5th, 2010 at 2:23 pm
This is also important information to have in a safe place in case something happens to you. I have a binder full of important financial information. Each credit account has a page with mailing address, payment address (if different), account number, phone number, and balance (if there is one). I have similar information for bank accounts. I protect the binder carefully but if something happened to me my loved ones know right where to go to get 90% of my information.
This has been valuable on more than one occasion when I have a payment due, misplaced the bill, and don’t know where to send my check.
Everyone should have a folder like this that can be accessed with a will and living will. In fact there are many very inexpensive paper or online books where you can just fill it all in. I am working on my dad right now. If something happened to him I wouldn’t know who to call to cancel his utilities, freeze his credit accounts, or close his bank accounts.
January 5th, 2010 at 2:28 pm
BTW - for people who prefer to get a live person on the phone, this website lists the numbers and ways to get to a real customer service person. You can add it to your list of numbers:
http://gethuman.com/
January 5th, 2010 at 3:02 pm
It’s almost a good idea, in the sense no-one has done that before. But like people said, you can store that information anywhere. And also one good search of “Chase credit card stolen phone” gives me the number in the first page.
January 5th, 2010 at 3:06 pm
Whatever floats your boat; but it seems pretty unnecessary to me…as Jessie says, just one more place to need a name/password combination for.
Google Docs, fireproof safe, whatever - much easier. Plus these are more flexible - you could also store socials for your family members, account numbers, names/passwords, etc. in one place. And Google is not as likely to go under as … Wallet Garden??
January 5th, 2010 at 3:09 pm
Yeah, sorry, I agree completely with @LauraE on this. Just look up the number for customer service on your bill, or online statement, or their website. There’s no reason to create an online location with a list of your credit suppliers. Doesn’t adding redundant storage locations of personal information (even if it’s just a list of companies and phone numbers - they are companies you obviously have accounts with) increase your risk of identity theft?
I misplaced a credit card early last year, looked up the customer service number on a statement, called, and the whole thing was taken care of quickly and easily. And I didn’t have to let any online service (be it Google or Wallet Garden) know that I had an account with them.
January 5th, 2010 at 3:52 pm
I have to agree with @KateC and @LauraE on this one.
It sounds like a waste of time when I could just easily google my credit card company if I lose my card.
Also, the penalty of losing your card is relatively small - you’re only liable for a maximum of $50 of fraudulent charges as long as you notify your credit card issuer within 30 days of loss plus you’re not liable for any charges after notification.
January 5th, 2010 at 4:19 pm
A number of folks have mentioned looking up the number on Google in the event you lose a card. That’s not a bad idea, but there are three (potential) problems with it.
First, many credit cards are issued by associated banks and larger credit card companies, rather than directly by your bank (or, for example, by the store whose name is on the card). And while it’s not *too* hard to Google “sears credit card” or “william and mary credit card”, I’d hate to count on being able to find the right one and not being completely sure I was calling the right credit card provider.
Second, if you’re just looking up a single card that you know you’ve lost, it’s not that hard to look it up on Google. But if you lose your wallet, you’ve got to look up all of your cards (credit cards, driver’s license, insurance card, membership cards, etc.). Each lookup takes … what … a minute? a few minutes? Multiply that by however many cards you have in your wallet, and you could be facing a stressful half hour (or more) of poking around Google and various credit card websites for contact info. With the stress I’d already be feeling around my lost wallet, I’d hate to add to it by getting lost down some rabbit trail that ended up not being the right phone number. It’s unnecessary stress, when you can take a minute right now to write down your info.
Third, I’d hate to be in that position, of having lost my wallet, and looking on Google for the contact info for my cards, and not being sure I’d got them all. As a test: Can you name all of the credit / debit cards in your wallet right now? If you were to look them up on Google, would you be able to find all of the right numbers? How long would it take you? Would you get them all? And if all of that sounds like too much hassle (it does to me!), why not just jot down the phone numbers right now? And, honestly, if you just write them down in an e-mail you send yourself, that’s fine.
In the vein of “an ounce of prevention,” I’d encourage you to go ahead and get all of your info down somewhere where you can access it in an emergency.
Oh. Some people mentioned finding the numbers on your credit card statements. One of the main areas where Wallet Garden would be useful is when you’re traveling, when you don’t have access to your credit card statements. And even if you’re in a situation where you don’t have internet access, you could easily call a family member, have them log in to your account for you, and have them read off all of your numbers. Inside a minute, you’d have everything you need to put your accounts on hold.
I would hate for you to see this post / comment thread and think “hmmm … good idea, but I’ll just store it on Google Docs (or Wallet Garden, or whatever) later on” and then not actually get around to it, and to then lose your wallet. Taking care of it right now (wherever you choose to take care of it) is totally free insurance. It’s your time, and if you don’t want to record that info somewhere, it’s your call. But I know that I feel less stress right now, knowing that I have those phone numbers in easy reach, and that I’m not going to be spending an hour looking up all of my library cards, grocery store customer loyalty cards, credit cards, driver’s license, AAA card, car insurance card, and so on if I lose my wallet. (If I didn’t mention that before, you can save all of that info — not just credit cards — in Wallet Garden.)
Let me know if you have any other questions, but this is the easiest thing in the world to take care of. It’s up to you, but I’d encourage you to go ahead and get your info down somewhere (whether that’s Wallet Garden or somewhere else).
January 5th, 2010 at 4:33 pm
I’m with #4 Ben Thul. This is in my KeePass on my thumb drive. No internet connection required.
January 5th, 2010 at 5:28 pm
Neat! Great idea! Thanks for sharing!
January 5th, 2010 at 5:45 pm
Sounds like a neat idea but don’t you also need your credit card number when you want to report it stolen? I’m leery about putting that up online.
I don’t deny that it’s a good idea to have them in a central place, I just worry about it. I also can’t see what this does that google docs or emailing to yourself doesn’t.
Now, if it did it for you so all you had to do is check “bank of america” and “mastercard” and it provided the right number, that would be useful.
January 5th, 2010 at 8:25 pm
You know, you can just use the phone numbers provided on your credit card statement. I had my wallet stolen a few years ago and just referred to those and had no problem. Your credit card number is available on the statements as well.
January 5th, 2010 at 9:06 pm
Great idea! My purse- with cell phone and wallet- was stolen on a business trip. AGGG! What a mess it was to try to get the numbers! In a bit of a panic it took me a while to remember which cards I carried- business and personal. Yes, everything was written down at home, but my hubby was at work and I was in a far city.
Again- great idea! I’ll be sending it off to a few friends who still travel a great deal. (I am down to two credit cards:>) and both of those are etched in my brain!)
January 5th, 2010 at 11:35 pm
It’s funny. As unnecessary as this may seem, it made me just check my “login” page I keep in case of emergencies with account numbers (my hubbie is pretty clueless so if something happened to me) and no where on that page do I have any telephone numbers. I would have had to go and look them all up anyhow, even though I thought I was all prepared. Now at least I’ve updated my document with phone numbers and I might have to check into the Wallet Garden.
January 6th, 2010 at 12:07 am
Sounds like a good idea. Certainly something I would use, however I have a more generic solution. For things such as this, I save it to an online scratchpad where I can tag notes and then recall them. It’s much more generic and I can store all kinds of things in there
January 6th, 2010 at 12:17 am
So I just have a question unrelated to this post that I thought you may direct me to a past post or answer it anew. I have a 403b from a previous employer it only has about $1000 in it (give or take on the market) and I am unsure of what to do with it. I dont like how I feel that I dont have a lot of control of its allocation and I would prefer to roll it into my Roth IRA if that is possible. Also would it be possible for me to cash it out and then put it in in my Roth IRA? I know I would have to pay taxes on it if I did this but since I am only 24 I am at a lower tax bracket now then I probably will be at any time in the future making it advantageous to do it now rather then later. Any advice on this? Thanks.
January 6th, 2010 at 1:53 am
If I lose a card I just find the contact info on the relevant company’s website. I don’t need another website to store this data.
January 6th, 2010 at 5:51 am
I have had my purse stolen and it was horrible. Trying to remember exactly what I had in there took some time and then looking for numbers off my credit report took even more time.
If you carry a card in case of emergencies, you don’t get statements, and finding an old one to get a contact number from is a big pain. Credit card companies sell accounts all the time and if you don’t regularly charge, you may have no idea who to call to report a lost card.
This site seems like a great idea and I will definitely check it out. Thanks!
January 6th, 2010 at 6:37 am
I have to agree with the other commenters here and wonder why this is necessary. I can see it coming in handy for someone who has a whole whack of credit and debit cards, but that’s not me.
I wouldn’t feel comfortable entering all those numbers online. Why give a hacker information about all the companies you deal with? Doesn’t that make identity theft easier?
January 6th, 2010 at 8:52 am
I keep any important numbers saved in my Yahoo contacts. Fortunately, I only have 1 true credit card. One’s a company issued card so they would handle it if anything happened. The other is a debit - I lost it one time and just transferred all the funds from checking into my savings account until the card was found (love online banking!!). Fortunately, no one touched it and I found my purse where I left it (in Vegas no less!!). The one true credit card I usually keep at home since it’s only used in emergencies or for online transactions.
It’s not a bad idea, but I think it’s a good goal not to have too many things to remember in the first place:-)
January 6th, 2010 at 9:11 am
I’ve never actually lost my wallet, but I had a “misplaced” wallet one time which scared me so much I really considered what I carried around. And reduced it to a minimum. There’s no need to carry every credit card I have every time I go out, and no need to carry every bit of ID, either. Of course, you do need a list in the safety deposit box in case of a home fire, but I’m not sure I need more on-line lists…
January 6th, 2010 at 10:09 am
Just to clarify, I don’t believe you type in your account numbers on the website. Just the name of the card and a contact number. I can see this coming in super handy if you were traveling, especially overseas and I couldn’t get to my info I had written down or filed.
January 6th, 2010 at 11:52 am
Clever, yet I’m uncertain as to why I’d need yet another internet site and account to deal with such a simple task. I merely send an email to myself at my hotmail account, label it as “phone numbers,” and keep it in my “save” file. Easy. And in a place that I already use every day.
January 6th, 2010 at 11:53 am
I’ve had the same credit card for years so I have the account number and customer service phone number memorized. I also have one debit card associated with my credit union, the account number of which I have memorized. I suppose none of this would be helpful if I were hit by a bus.
January 6th, 2010 at 2:58 pm
When I was mugged by my office back in 2002, I immediately went back to my desk to cancel my credit cards. The problem I had was that the 800 number was automated and kept asking for my credit card account number to be input. Which, of course, I couldn’t do since my card had been stolen. I had to get a co-worker who also had a card with the same company to get an actual person on the line for me to talk to using his account number to navigate the automated customer service and get me to a real human. When I called the next company, same problem, but I just kept hitting 0 until the automated system decided I was an idiot and put me through to a real person.
If the site doesn’t also register your account numbers, then you have to keep that information in a separate location.
The best lesson I learned from the experience was not to carry all of my cards with me. I had just gotten back from a trip overseas the week before, and hadn’t had a chance to put all my cards back in my wallet yet, so I only lost the one card, though since I couldn’t remember 100% what was in my wallet I canceled them all anyway.
January 6th, 2010 at 11:29 pm
Awesome!
Any chance to integrate it with a Umikey? I’m so addicted to it to protect my online security with convenience now on Mashed life.
January 7th, 2010 at 3:02 pm
I signed up but the site refused to allow me to add a card. I thought maybe it was my super duper firewall but was not the case. Great idea though.
January 7th, 2010 at 3:09 pm
Reply to #7 nolandda,
Be careful about photocopying on large public (or at work)copier/printers. They have some kind of memory in them, that can be accessed when the machine is sold, given back (if on lease) etc. The memory should be wiped clean by the leasing company, but it isn’t always! Watch out with copying your tax returns too.
January 7th, 2010 at 3:15 pm
@poisoncidr, I’m sorry it gave you trouble. If you e-mail me (charlie@pearbudget.com), I’d be more than happy to troubleshoot it.
January 7th, 2010 at 3:48 pm
I make copies (on my own printer) of the fronts and backs of every card in my wallet and put it in the safe. CCs, library card, membership cards, and so on. A new card gets issued, I redo everything.
January 7th, 2010 at 6:39 pm
It sounds nice but I can Google just as fast…
January 8th, 2010 at 5:01 am
Over here in Finland, there is ONE number you call. You state your name, address, social security number and what cards you had and wham – cards locked. Done in under a minute.
The number is on every credit card bill and in a lot of lists of useful telephone numbers (usually in pocket calenders, phone books etc). When you get a card they even tell you to programme it into your phone.
January 9th, 2010 at 10:14 am
@#19 NotMyMother: No, you don’t need your credit card number when you call in to report them stolen or lost. Trust me, I’ve done it a few too many times. You usually just need to give them a bunch of your information like name, date of birth, social security or phone password, address and phone number. People don’t usually have their credit card numbers memorized, so it wouldn’t be very fair to require them to remember it to report it stolen. I’ve even called my bank from a village in Africa to report my cards stolen, as well as from a beach where I was snorkeling in Hawaii. The important thing is to report them as lost immediately when you can’t find them. I learned this the hard way one time thinking ‘oh, I’ll find them tomorrow.’ and discovering that my life savings was gone by then and the last transaction was on the French coast.
January 10th, 2010 at 12:01 pm
I think Wallet Garden is providing a truly beneficial service by allowing credit card holders to shield their personal information from crooks. I have a few credit cards to protect and use the service.