Sometimes I feel like I’m cursed. Computers hate me. I don’t think I’m particularly rough on them — I don’t toss them around or poke at the screen or douse them in water (though, on occasion, I do forget to close my window here at the office, and my printer gets rained on) — but for whatever reason, my Macs all seem to die after a couple of years.
Maybe this is because I use the machines heavily. I’m almost constantly on a computer of some sort. (This isn’t a good thing, but it’s a fact.) I have a desktop computer at my office and a laptop computer for home and the road. If web browsing and text editing and Amazing Race watching can kill computers, well, then I’m guilty of datacide.
Over the weekend, my office computer (a 21″ iMac from early 2008) gave up the ghost. The motherboard has had issues for a while (with one USB port after another failing), and over the past few months, the hard drive has shown signs that it was about to go. It finally went. I came in Monday morning ready to write, only discover a computer that wouldn’t boot.
I used to be unprepared for computer catastrophes. Long-time readers will remember the last time my laptop died in October 2008: I had no backups, and had made no preparations of any kind. I lost dozens of half-finished blog entries, two years of digital photos, and a bunch of electronic Stuff.
Fortunately, I learned from that mistake. Over the past eighteen months, I’ve tried to take steps to protect my data.
- I’ve migrated some of my info to web-based apps. My contacts and calendar are all web-based. After losing two years of e-mail in 2008, I switched to Gmail, and haven’t looked back.
- I’m not keen on Google Docs, though, so I still do most of my writing in my beloved text editor, BBedit. However, I’ve become a convert of Dropbox, which lets my files live “in the cloud”. I save a text file to Dropbox, and it’s not only backed up, but it’s also available from any other computer I happen to be on. Very slick.
- Based on reader suggestions, I started using Time Machine, which is Apple’s automatic backup software. Every hour, Time Machine backs up my office computer to an external hard drive. (I back up my laptop every couple of weeks.)
It’s this last step that saved my bacon this week. As my existing iMac died, I was able to retrieve some of the data, but the hard drive would only work for 5-10 minutes at a time, so I had to do it in chunks. Fortunately, when I hooked up my new iMac (which has a glorious 27″ screen — wow!), I was able to restore my files and user settings from the Time Machine backup drive. In a matter of hours, my new machine had effectively become a mirror of my old machine. Happy days.
Though I’m glad to have recovered from this crash so quickly, the money I spent on the new computer causes me great pain. I have to keep reminding myself, “It’s a business expense. It’s a business expense.” (By which I mean that a portion of the money is a tax write-off.) Plus, if I don’t have my computers, I can’t do my work. It’s also some comfort to realize that once I repair the broken computer, I can sell it to recuperate some of the costs of the new machine.
In any event, I’m glad to be up and running again. It’s been almost an entire week since I’ve been able to write anything (I took a long weekend with no writing, too), and I’ve been scrambling to patch the holes here on the blog. I made it work, but it wasn’t fun. Now, however, I’m ready to get back to work on my lovely new 27″ iMac…which is probably doomed for failure in two years. Because I’m cursed.
Though I’ve made great strides in making backups and moving to “the cloud”, I’d love to hear more tips and suggestions. Are there other (free?) products I should try? What can you tell me about Mozy? How does it compare to Dropbox? How do you prepare for and prevent computer catastrophes.
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Hey JD
For the extended warranty did you purchase directly from Apple or from an external warranty provider (for example, Squaretrade)?
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Try backing up your data an external terabyte drive (you can get a firewire connection as well for video) – I see you utilize automatic backup, but I only trust myself to copy my own data. They are around $120 these days, and you will ensure you have your data, even if there is a problem with your internet connection. That way your data is not only backed up locally, it is portable as well – And you can use the drive with a MAC or PC.
You can take a look at some here -
Go for an Iomega, Western Digital, or LaCie – They are all good brands.
http://www.frys.com/search?search_type=regular&sqxts=1&query_string=external+drive+tb&cat=0
I am an applications developer, and also work on multimedia projects (5-6 Days per week), and consider myself a heavy user. My Mac has never crashed on me, but I do take this precaution just in case.
Otherwise, enjoy your 27″ IMac – I am waiting for my Mac MINI (2006) to go caput, but it is too darn dependable…
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@Austin (#1)
I bought Applecare. I remember we’ve talked about third-party warranties here in the past, but I can’t remember what the outcome of that was. Are they a better deal? I haven’t activated AppleCare on this computer yet, so I’m willing to consider other options…
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I avoid re-purchasing products that have a history of failure.
Seriously, not trying to be a Mac-basher (this applies to anything you purchase), but why would you continue to buy an expensive product whose precursors have all failed to reach full life expectancy for you?
On to the advice you asked for:
I do a lot of work with photos, and while facebook is great for sharing with friends, it doesn’t store full-res images. Flickr does, and you can use a variety of 3rd-party programs to do batch downloads of your own original images. You’re already doing a good full-disk backup, so unless there’s other things you work on that you’d like available from more locations (i.e., in “the cloud”), I think you’re doing pretty good.
As a side note, how much longer till it becomes commonplace to drop the quotations from “the cloud”?
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Mozy and Dropbox user here. They’re two different services, obviously. Dropbox is for file you’re using constantly. Automatic sync to the cloud and across machines, and would be prohibitively expensive (compared to Mozy) to back up all your data to it.
Mozy data isn’t “available”, per se. It’s just a backup off-site from which you can restore files if your whole drive goes kaput. I’ve got hundreds of GB in Mozy backups (video, photos, music, etc.) that don’t change often. I just want to be able to have them back if a catastrophic event were to occur.
I use the free dropbox plan, and shell out $4.95 a month for each PC in my home for Mozy. It’s saved my bacon before, so I’ll continue to do it. I also do a local back up to a networked drive, but that’s just because I’m really concerned about data loss.
I think Time Machine performs the same function for you as would Mozy, but if you’re anal about redundancy (as I am, due to being snakebit in the past), using both wouldn’t be horrible.
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I use Time Machine for local backups, and BackBlaze.com (similar to Mozy and Carbonite) for off-site backups. I also use DropBox, but more for convenience than for backups.
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@Wes (#4)
Great question. I guess I continue to use Macs because aside from the repeated failures, they’re a pleasure to use. I understand that many folks prefer PCs, and I do work on PCs from time to time, but I find Windows frustrating, so I don’t like to use it. What I should do, I suppose, is look at Linux again. (It’s been nearly a decade since I last used Linux seriously.) I’ll keep that in mind for the future.
Also, I was wondering the same thing about “the cloud”. Or The Cloud. Or whatever. I think it’s a perfect term, but I’m still not convinced everyone knows what it means, so I feel like it has to be set off in some way. Or maybe I could just link to a Wikipedia article on it or something. (Oh my word: That Wikipedia article on cloud computing is awful. It’s not written for human consumption.)
I love “The Cloud”!
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Microsoft’s Windows Home Servers are great for small businesses like yours (just a few employees) or homes with lots of computers. Automated nightly backup, simple restore, and Mac-compatible.
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Maybe I’ll try Dropbox instead of Carbonite. Thanks for the tips!
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Another Mozy fan here. In this day and age, I feel that there is no reason for you to back up on site. Let someone else worry about terabyte drives and data redundancy. Do you really want more junk in your office? I don’t.
I always purchase a warranty on electronic gear and major appliances. These things fail all of the time. Purchase from a seller with a good reputation and take advantage of the warranty.
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No recommendations. But sympathy.
We have a ghost, affectionately named Fred (I suspect he may actually be a gremlin or a brownie) who is always mucking with the water systems of wherever we live. Drippy faucets, unthinkable toilet problems, leaky pipes, exploding pipes, bad water heaters, dying or gushering sprinkler systems, knocking and exploding radiators… a fact of life for us no matter how shiny and new (or old and well-loved) the place we’ve moved into is.
We tend not to leave things on the floor or the bottom shelf of anything if we can help it.
Glad you’re back in business!
p.s. My DH loves Ubuntu.
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Okay, Mozy fans. Tell me more.
One concern is speed. I was able to restore ~200gb of data from my external drive in about two hours. How long would that restore take with Mozy?
Also, what’s the cost? I see that it’s cheap for small amounts of data, but if I’m doing my math right, it’s going to cost me $100+ per month to back up 200gb of data. That’s too much.
Or can I use the MozyHome account for a business?
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Another thumbs up for Mozy here. It is my office computer’s backup plan and it is a good one. Once you install it and tell it which folders to watch you really never have to worry about it again. It waits until the computer is idle and then backs up any new files or files that have changed. Out of sight, out of mind, until you need a restore – and that’s the way a backup plan should be.
I appreciate what time machine does, but what happens when your external drive fails? I’d rather let some experts at Mozy save and keep redundant backups for me. The less hardware I have to worry about, the better!
I also use Dropbox and it’s hands-down the best cloud app I’ve used. I need to use it more and I’m just about ready to pony up the cash for a larger sized box.
If you’re thinking Linux I am a huge supporter of the last version of Ubuntu (9.10). I haven’t upgraded to 10 yet, but I think 9.10 was a turning point for Ubuntu. It is not without it’s command-line moments once you dive into wireless networking and network file sharing, but I think it has finally reached a state where anyone with light computing needs (web, pictures, documents) can use it and be very happy.
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@JD (#3)
Answer: Cost-wise, it depends but Squaretrade offers a competitive price for great service. Also if you want I can send you a refer email that will give you an additional 20% off (disclosure: I would also get $5, yay!). If you are interested just shoot me an email.
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I can discuss mozy in some detail as we use it at work. Its similar but different from dropbox (which I’ve also used personally).
Instead of tossing your files into a directory, mozy basically back’s up files in directories of certain types. You can exclude files/types as well. It backs up at a time specified by you. You also need to get the first initial backup completed before its truly a valid backup. After that the data is managed in “sets” so you restore a set. Its a little bit more difficult to restore a particular version of a bunch of files as well unfortunately. Overall its a decent product for backups to the “cloud”. To you as a user its a cloud, to mozy its to one of their clusters. Cloud is really just a fancy marketing term coined for end users.
Have a coworker who went with http://www.carbonite.com/ instead as they were having a deal for 3 years for $129, which appears to still work. The nice feature with carbonite is that its unlimited storage for that dollar amount. Whereas with mozy you pay per gb of storage after the initial 2. Just talked to him and he’s very happy with the service provided with it.
As to restore time. It depends on your connection speed. Say you have a 10 mbps downstream link. You can restore 4.5 GB of data in a hour (roughly). So depending on how much data you might store/need to restore it could take a long time to fully restore everything you need.
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Apple products are pretty, but I always wonder if expensive computers are really justified.
I’ve run a computer- and photo-based business (etsy shop) for 4 years now on a $400 laptop. And it’s never died, the only reason I’ve ever replaced a computer is that I dropped one on the floor (hard) and the other got stolen.
My husband does need a more $$ computer to work on because he’s an architect and is running Revit and AutoCad and other programs that require a big monitor and lots of juice (I don’t know the computer lingo) but I’m guessing the average blogger/online seller really doesn’t need all that.
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We recently upgraded my almost-dead Mac Mini to a used iMac (from Craigslist, with a year of AppleCare left!). We also started using Time Machine as well, and it’s such a relief to have stuff backed up automatically.
I mentioned a site like Mozy or Carbonite to my husband, but we have concerns about privacy issues with those sites. I’m sure they have great privacy policies, but putting my entire LIFE into the hands of a company is a little scary. Is it possible that your information could be subpoenaed from those companies, and you couldn’t do anything about it?
I like the idea of having data stored in various places, just not sure I’m ready to let someone else hold ALL my data for me.
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I find posts like this bring out a rash of “yourdoingitwrong” comments – obviously there is no one true way that will work for everyone – Cloud backups for my 400gb Aperture library aint going to cut it.
Apple care is the one warrantee I do buy – I buy it for all my Mac products (that I don’t consider disposable, like an ipod shuffle or something). Apple do take care of you, and I have used it to replace components that have failed. Generally, Apple products are rock solid, sorry to hear you’ve had problems.
For me, I have a Time Capsule that does local wireless backups of my laptops (two Macbooks) using Time Machine. My main iMac backs up to a local 1tb drive using Time Machine. Aperture libraries are double backed up to a second local hard drive. I don’t have off site / cloud backups due to size of data to be backed up, and if my house burns down, I’ve got bigger worries than my photos.
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For our last 3 computers (laptops) we have bought extended warranties and have used them everytime. Not only have we used them, but the repairs we would have paid for would have far outweighed the cost of the warranty. We’ve always been glad to have them and the service has always been amazing. They hav been different PC brands, but we have never been sorry for the upfront cost. That’s my $.02 on the extended warranty.
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I use Dropbox a lot, and love it. I also use Google Calendar, Evernote, and Remember the Milk. I wrote a few blog posts about all of the tools I use to keep my data synchronized.
Part 1 – http://bit.ly/8DkN3k
Part 2 – http://bit.ly/5eobqv
Dropbox and Pidgin IM client – http://bit.ly/b17krU
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Use DropBox, Mozy and an external drive. I’m a little paranoid about losing data, and I know myself well enough to know that the backups to an external drive are never done frequently enough.
AppleCare for Macs make sense, had good service for them on the rare occasion something failed.
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My wife and I settled on SugarSync, https://www.sugarsync.com/.
It works with Mac and PC and has an iPhone app that has been helpful more than once.
We also do big backups about once a month to a local external Seagate 1TB drive.
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Can’t speak to Mozy, but with BackBlaze you can download files if you’ve just lost a few things, or they can overnight you a set of DVDs, or a USB drive. Yes, the overnighted files cost, but I’d be happy to pay $200 to have a USB drive with all my data overnighted to me in the event of a failure. I get my data back plus a spare drive. Also, the service itself is only $50 per computer for unlimited data. The only downside is that it takes awhile to get the initial backup completed. Still, it’s well worth it in my book.
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Sounds like Time Machine is working well for you. I’m not sure what you’re hoping to improve on beyond what it does for you.
There are interesting cloud-based services out there. Some of them are very good. I don’t know what people actually think the “cloud” is though. It’s just a bunch of big buildings full of computers scattered around the world. When you send something to “the cloud” it just gets stored on one or more of those computers. Those computers are prone to failure just like any other computer, like the one on your desk. You *hope* that the people running that computer — the people at Mozy or wherever have that information in more than one location and have backups available in case some portion of their service fails, but there’s no guarantees there (seriously — go look at Mozy’s web site, try to find any sort of guarantee or insurance that your data will be available when you try to retrieve it, I can’t find any).
When you use one of these online backup services, you’re betting that the company you’re paying to watch your data is more competent at it than you would be. That’s actually a good bet, they probably are. But, it’s *not* a sure thing, and customer data loss can and does happen even when reputable companies are supposed to be taking care of it. See Microsoft’s Sidekick incident last year.
Personally, I don’t consider anything stored solely on my computer irreplaceable, so I don’t worry too much about it. My work is all stored in perforce and administered by someone else who’s responsible for that and mirrored on all my co-workers computers. My photos that are interesting enough to share are all on Flickr. Not much else on here is particularly important. I don’t care if I lose two-year-old email that much, it’s not like I read it.
I don’t even own a computer anymore though, I just get them from work. I’m posting this from a work-owned 15″ unibody macbook pro. When it gets old or breaks, I’ll replace it with whatever the current 15″ macbook pro equivalent is, courtesy of the IT department. I know most people can’t do this, but if you can, it works great.
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I’m not sure if you edit html/php with bbedit, or just the test.
I do like using git for this kind of stuff though. It may not be as important since you use time machine, but you can put a git repo in your drop box location, and get very useful version control, and merge tools (for editing from two different computers, or different people editing the same file).
I use it for software engineering (go figure) but it’s very well thought out, and it’s written by Linus Torvalds.
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I doubt it’s worth repairing your old iMac to sell. Old computers don’t retain their value. You may see people advertising old computers for $500 on Craigslist, but very few people buy them because you can get a new windows or linux based system for that price would probably be superior, performance wise, to a 2 year old mac.
Between the parts cost, and your time to fix it, you probably wouldn’t be able to sell it for a price to make it worth your while.
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First of all, if you’ve had multiple Mac failures of computers under two years old, then I’m shocked. I’ve worked in studios where we had over 30 Macs pushed to the limit for weeks at a time, and even so, flameouts were an extremely rare occurrence. (Much rarer than the PCs I worked with a few years later) Is there a chance that there’s something else going on? Perhaps some sort of electrical issue wearing things out quicker rather than issues with the computers themselves?
Secondly, did you suffer through the early symptoms, or did you go to the Apple Genius Bar to try and get them diagnosed? IME, the Geniuses at the store near me are incredible at figuring out obscure problems, and they love to do it more than the typical types of issues that most people come in with.
ETA that I share Tyler’s overall distrust of “Cloud Based” backup. When you place your data out of your control, you are at the mercy of that company. You hope that they maintain strict data security and that they will remain in business, so that you can get your data when you need it. I personally prefer the idea of a regular (6mos-yearly) DVD/CD backup kept offsite in a secure location, such as a safe deposit box. That, to me, is a better solution than relying on random internet companies to keep personal data safe.
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I’m sure you’re not committing “datacide” (I like that term). I’m a research scientist who works in simulation, so I’m sure I put my computers through the wringer far worse than you.
I always get the extended AppleCare warranty (it helps that grants pay for my equipment). AppleCare is nice. If there’s a problem, take it to an Apple store and they’ll fix it. No questions asked (usually). They even keep things like motherboards in stock for in-house repairs.
As a bonus, there are apple stores everywhere, so if something goes wrong while traveling, just hop in to the nearest one. I’d do some serious research before going with a third party warranty.
Backing up with Time Machine is good. I had to use it once, and it’s very nice. Much better than manual backups as another reader suggested.
Pick up a WD Passport drive to backup your laptop. They’re small and cheap (fit in your laptop bag). I work primarily on a laptop and live by that thing.
Dropbox is nice, especially with a little “trick”. Dropbox backs up everything, including deleted items. Have something big you wanna have in an emergency but not use up hard drive space? Put it in Dropbox then delete it. It doesn’t count against your quota, but is available in the Dropbox backups.
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I’ve been using Mozy for my home machine for quite a while now. I just recently started using dropbox to sync file between that and my work computer.
For actual backing up, Mozy is your horse. That’s what it was meant to do. You can schedule a backup, or manually kick it off, or (I think) have it actively do the backup as it sees changes. It’s incremental, so it only backs up what’s been changed.
Dropbox is more of a syncing software. Yes, it could work as a backup as well, but it isn’t strictly for that, and so it is a bit weaker because of it. But, for syncing files across multiple computers, it is pretty sweet.
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I’m sorry to hear of this, J.D. Rest assured you’re not alone. A few months back I was just launching my blog, pars3c.com, when on that very day my laptop computer suddenly crashed. The fan ceased working and overheated the computer, frying the motherboard and video card.
Still, I was able to launch the blog on time and with few hiccups. How I did it:
1) Storing my files on an online server;
2) Living within walking distance of the library, meaning I could run over there and finish the tweaking in a matter of minutes;
3) Backing up my hard drive files automatically to Dropbox;
4) Buying the gold-standard extended warranty on the laptop nearly three years ago. That saved me probably $1,000 in fixes, plus the warranty required the technicians to do the work in my house. It cost more than $250 at the time, but was definitely worth the time and money.
I’m a big fan of DropBox and also the extended warranty. Yes, both are an extra expense but they’re a form of insurance protection if the worst happens. I’m now working on getting my important paper files backed up digitally for the same reason.
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I’ve also had lots of success with Mozy. I’ve only wanted to restore something once and it took a little while but not too bad. I mainly use it to backup my digital photos, which require lots of space. I used the free plan to test, but once I went past the 2GB limit to the free plan, I upgraded to the $5 per month, UNLIMITED data storage plan.
I sleep better at night knowing my backups are kept off-site and done automatically, usually within minutes of new files being written to my hard disk.
It may or may not fit what you need, but for personal use, I can’t recommend it enough!
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One thing you might think about doing is getting a higher quality surge protector. Surges don’t just happen in lightning storms. They happen all of the time in normal conditions with everything from an air conditioner kicking on to a large catastrophic event. These little surges can put extra stress on the extremely sensitive components in your computer and cause it to fail much earlier than it would have otherwise. This might give you a little bit longer track record with your new iMac.
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@JD (#12)
You should also check out Jungle Disk (they are owned by Rackspace). They charge $0.15/GB for monthly storage. (200GB x $0.15 = $30 per month)
Their base monthly fee is $3 for their desktop edition which is especially made for small business owners (sharing and syncing files between multiple computers).
Here is the link: http://www.jungledisk.com/personal/desktop/features/
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Stick with applecare. Although the 3rd party (ie geek squad) warranties aren’t bad, if you’re not dropping your laptop or spilling soda on it, Apple’s customer support is nice to work with.
Sadly many people bash apple hardware but keep in mind, they eventually change their hardware if it sucks.
Also, I have heard that Apple consistently LOSES money on Applecare, which means as gambles go its pretty good.
I’ve replaced a keyboard, a motherboard, and a hard drive on applecare (on an older PPC mac) and I don’t regret the times that it doesn’t “pay off” for me.
Computers MAY last for 6 years with no problem, but laptops are more delicate (even HP and Lenovos are pretty risky after 4 years, not to mention heavy and out-of-date feeling).
But then, I’m a geek. I mean, I have an iPad (and I’ve almost stopped using my laptop because of it…)
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As Austin said, you want clean power coming into your computer. A battery backup with AVR may cost $60-100 but will keep your computer from shutting down suddenly in a power outage while also cleaning up the spikes of power during normal usage and acting as a surge protector in extreme conditions.
It sounds like you typically have hard drive failures, which is partially “luck of the draw.” I once had two infamous IBM “death star” hard drives die within a month of each other, and I’ve had friends and family lose a few drives, but otherwise in 12 years of building computers, I find it pretty rare. It’s much more common in laptops which spend a lot more time running at high temperatures in those cramped little spaces. Hopefully your iMac has better cooling, although they are cramming powerful electronics in a tight space and reducing airflow to keep it quiet… because that’s what you expect from a high end machine.
I’m very much a PC guy, but I wouldn’t blame the operating system in this case. I’ve seen several PC laptops lose hard drives as well.
I also agree that for many users, Windows Home Server is a fantastic tool. If you only have Macs, then Time Machine is basically the equivalent, at least for your purposes.
And finally, it’s nice that this is one of those computer catastrophes with a happy ending!
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I’m doing the $5 a month Mozy plan. Unlimited data and fast backups. I haven’t had to restore anything yet. Crossing my fingers that this computer lasts and lasts since I had to re-roof, do new windows, buy new well pump, replace a car engine, buy a new mattress, take emergency family trip, and some other stuff in the last three years. Mozy is like an Emergency Fund for my data.
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I personally use SuperDuper (http://www.shirt-pocket.com/superduper/superduperdescription.html)because I can boot from the backup. I have it set to create a mirror image, every night, of my internal HD, and back it up to an external HD that is solely for that purpose.. That way, if I ever have a problem with my internal, or if I screw up and install an update to a program that doesn’t work right, I can revert 24 hours without any problems: restart, boot from the backup, and then set it to copy back to my internal HD that night, instead of copying my internal to my external.
I like the cloud option, and I copy main documents that I need to iDisk with MobileMe. The main advantage to SuperDuper is not having downtime while booting from the mirror image of my internal HD
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My setup is similar to Jason’s in comment #5.
I, too, have been burned by data lost in the past. So I backup to a external network hard drive and use Mozy to keep all my data in the case of catastrophe.
I also burn CD’s of my financial spreadsheets on a quarterly basis and keep them in my safe.
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I didn’t see anyone mention that most credit cards automatically double the warranty for things purchased with that card. So if you bought your Mac in 2008, and it had a one year warranty, your credit card company would essentially make that a two year warranty. Of course, that assumes that the fine print in your credit card agreement says so. Most do, but worth checking into.
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@Sean (#38)
That’s a brilliant point! I need to remember that for the future.
Just now I’m discovering one drawback to my Time Machine backups. Yes, I was able to restore all my applications, but apparently not all of the registration info transferred. Photoshop thinks I’m pirating a copy, when I’m actually just moving it from my old machine to this one. I think this can be solved with a call to customer service, but I don’t have a phone with me. So, still no images on posts for a day or two.
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It has been my experience that Mac hardware will die before PC hardware. No one in my family has had a Mac laptop which outlived its usefulness.
The 7 or iBooks and MacBooks me and my (adult) siblings have had over the years have ALL needed AppleCare repairs at some point.
I still recommend Macs to family and friends because the likelihood of me getting asked to do support later on is much lower.
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As for backups, I have been very happy with my solution so far…
I bought two 1-terabyte USB hard drives. I back up to one and keep the other in our car. Every few weeks I’ll switch them.
I wanted to back up our home videos (~400Gb) and family photos (~200Gb), so going to the cloud was looking pretty pricey.
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I have an onsite backup system of a NAS with mirrored raid drives. I want to get some sort of offsite (probably a “cloud”) back up also. It doesn’t hurt to have redundancy in your backups. If I had some natural disaster destroy my home, I want my pictures, music and documents to be safe. (Those documents include important lists of items in my home for insurance reasons)
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I would suggest CrashPlan (http://crashplan.com) – The basic service is free. It allows you to backup to an external hard drive (which is faster when directly connected to your machine) and then attach that hard drive to another computer, say at a friend’s house, and continue to backup to it for free. So, free offsite backups over the internet. The CrashPlan client runs without any user intervention.
If you want, you can also backup to their (CrashPlan’s) servers for a fee.
The really great thing is that you can backup to several locations for increased security.
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I just had a similar situation – the hard drive in my iMac 17″ failed, and I had to restore from Time Machine. The restore went great – everything was back once I was done.
But I thought about it for a while, and signed up for Mozy. All my pictures of my kids are on the hard drive, and while Time Machine was great for restoring a failed hard drive, I started to wonder “what if something catastrophic happened, like a fire?”
Mozy has been chewing away at my hard drive for two weeks now; it’s almost done (5% to go, should be done tomorrow.) Based on this, I think if it ever comes to it I’ll be using Mozy’s service where they send you DVDs with your backup instead of restoring over the internet. And I’m not getting rid of Time Machine – the most likely thing to fail in a computer is the hard drive, and having an on-site backup that’s quick to restore just makes sense, especially with how easy Time Machine makes it.
Finally, I use Dropbox as a shared documents folder. When I’m working on posts for my site, I store them in Dropbox so I can get at them from my desktop or laptop.
What’s great is that Time Machine backs up your Dropbox folder. I used that the other day, when I overwrote one of the template files I use on my website – I was able to go back in history using Time Machine and restore the template file before I saved a bunch of edits to it. I love it when technology helps you!
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I skipped getting Applecare when I bought my MacBook Pro 2 years ago. A couple months ago, the mainboard went south and I had to visit the Genius bar. Since the problem wasn’t user-caused (No drinks spilled on it, etc.), the cost was a flat $300, which is about what the applecare would have cost me. It also turned out that there was a problem with that model’s graphic chip which was the root problem, so it was fixed without charge.
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Backup isn’t just for data recovery (though that is the most likely cause). We backup to an external HD and include scans of credit cards, pictures of all of our stuff, and so forth that we keep off site in case of natural disaster. I like Michael’s idea (@40) to have two and switch them out. I wouldn’t keep them to anything directly connected to the internet (like the cloud services) because I’m paranoid to have it out of my control.
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JD – sorry to hear about your struggles. I’m very surprised that your Mac’s are not lasting longer. I’ve never had a PC completely die on me, in each case it has simply outlived it’s usefulness. My last HP desktop I used for 8 years and now my daughter uses it for a print server. My last IBM laptop lasted 9 years until I decided enough already – time to upgrade. My other daughter is using it and loves it for her Facebook/email/word processing needs. These babies just keep on ticking. I got a Sony Vaio X – sweet SSD netbook! Let’s hope I get the same life out of that little guy.
By the way, I can appreciate the ease of use for Mac’s. However, I have to say that Win7 is awesome! Finally a win interface that is not a total PIA!! ; )
I use Mozy and have found it to be great. As others have said for $4.95/mo you can get unlimited backup. I haven’t had to do a complete restore but I have bungled a few files before and restores are simple and quick on a per file or folder basis. It’s nice because it keeps versions of a file so you can even go back in time a bit if you’d rather have an older version.
One reason to seriously consider a true backup service like Mozy is the offsite nature. While I also use a USB drive for a complete back up monthly it is still “onsite”. I had a fire in 2000 – lost everything – unfortunately that include my onsite back up drive. I sure wish I had had an option like Mozy offsite backups back then!!
Good luck with the new toy (ahem, work machine) and that awesome screen!!
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I also use Jungle Disk and highly recommend them. Posters above have expressed concern with trusting questionable 3rd parties with their data. If that is a real concern then Jungle Disk is THE product to choose. They’re backed by Rackspace–the Rolls-Royce of the hosting industry. Rackspace has been universally recognized as the leader in managed hosting for years, backed by “fanatical” support.
Out of all these companies listed so far, Rackspace is the most stable and the least likely to go under.
(I am not affiliated with Rackspace)
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JD,
My heart goes out to you. I suffered a virus attack last week and was out for almost a week as well. It’s pretty tough to disappear without notice.
It sounds like you got some lemons for your purchases.
I’ve only had hardware problems with PCs after virus / malware attacks. They seem to be related. I love MACs but all my work programs are PC related (sigh..)
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I’ve been a Mac user since 1998, have owned two different desktop and 2 laptop Macs in that timeframe. None failed (hardware-wise) until my first laptop’s screen failed…this was after 8 years of regular use.
AppleCare for Macs is better extended warranty coverage than any 3rd party warranties, at least in my experience.
That said, I think that JD is wise to now be regularly backing up his data. I just use an external Iomega hard drive and it has served me well for the purpose.
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