Sometimes I feel like I’m cursed. Computers hate me. I don’t think I’m particularly rough on them — I don’t toss them around or poke at the screen or douse them in water (though, on occasion, I do forget to close my window here at the office, and my printer gets rained on) — but for whatever reason, my Macs all seem to die after a couple of years.
Maybe this is because I use the machines heavily. I’m almost constantly on a computer of some sort. (This isn’t a good thing, but it’s a fact.) I have a desktop computer at my office and a laptop computer for home and the road. If web browsing and text editing and Amazing Race watching can kill computers, well, then I’m guilty of datacide.
Over the weekend, my office computer (a 21″ iMac from early 2008) gave up the ghost. The motherboard has had issues for a while (with one USB port after another failing), and over the past few months, the hard drive has shown signs that it was about to go. It finally went. I came in Monday morning ready to write, only discover a computer that wouldn’t boot.
I used to be unprepared for computer catastrophes. Long-time readers will remember the last time my laptop died in October 2008: I had no backups, and had made no preparations of any kind. I lost dozens of half-finished blog entries, two years of digital photos, and a bunch of electronic Stuff.
Fortunately, I learned from that mistake. Over the past eighteen months, I’ve tried to take steps to protect my data.
- I’ve migrated some of my info to web-based apps. My contacts and calendar are all web-based. After losing two years of e-mail in 2008, I switched to Gmail, and haven’t looked back.
- I’m not keen on Google Docs, though, so I still do most of my writing in my beloved text editor, BBedit. However, I’ve become a convert of Dropbox, which lets my files live “in the cloud”. I save a text file to Dropbox, and it’s not only backed up, but it’s also available from any other computer I happen to be on. Very slick.
- Based on reader suggestions, I started using Time Machine, which is Apple’s automatic backup software. Every hour, Time Machine backs up my office computer to an external hard drive. (I back up my laptop every couple of weeks.)
It’s this last step that saved my bacon this week. As my existing iMac died, I was able to retrieve some of the data, but the hard drive would only work for 5-10 minutes at a time, so I had to do it in chunks. Fortunately, when I hooked up my new iMac (which has a glorious 27″ screen — wow!), I was able to restore my files and user settings from the Time Machine backup drive. In a matter of hours, my new machine had effectively become a mirror of my old machine. Happy days.
Though I’m glad to have recovered from this crash so quickly, the money I spent on the new computer causes me great pain. I have to keep reminding myself, “It’s a business expense. It’s a business expense.” (By which I mean that a portion of the money is a tax write-off.) Plus, if I don’t have my computers, I can’t do my work. It’s also some comfort to realize that once I repair the broken computer, I can sell it to recuperate some of the costs of the new machine.
In any event, I’m glad to be up and running again. It’s been almost an entire week since I’ve been able to write anything (I took a long weekend with no writing, too), and I’ve been scrambling to patch the holes here on the blog. I made it work, but it wasn’t fun. Now, however, I’m ready to get back to work on my lovely new 27″ iMac…which is probably doomed for failure in two years. Because I’m cursed.
Though I’ve made great strides in making backups and moving to “the cloud”, I’d love to hear more tips and suggestions. Are there other (free?) products I should try? What can you tell me about Mozy? How does it compare to Dropbox? How do you prepare for and prevent computer catastrophes.
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For laptops, I would avoid AppleCare. The most likely way you’re going to kill a laptop would be either dropping it or spilling liquid on it – neither of which AppleCare covers.
There are other options out there that provide better coverage (SquareTrade, for one)
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Crashplan and Dropbox user here. After trying carbonite with my Mac I discovered the automated setting does NOT work with the mac, so I looked up an online review of backup plans. Crashplan seemed to be the one for me. $55 per year.
I also use a backup drive and Time Machine.
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I really dislike the idea of the cloud acting as the primary copy of any important information, for two key reasons: I must be connected to access those files, and I have no warning of when they might disappear. That said, I use the cloud extensively in my backup system.
I use a Mac as my primary computer because Mac OS has bootable backup systems that I’ve never seen for Windows. I have the following levels of protection for my data:
1. SuperDuper! and an external USB drive means nightly bootable backups. I have had two internal hard drives die on me, and each time, I was back to work in less than 5 minutes by booting to my external drive.
2. I have a git repository to store my most important business and personal documents. I started with Subversion, then switched to hg, and now to git. I commit changes to my git repository at least at the end of every task, and often more frequently, so I usually risk losing no more than about 1/2 day’s worth of work. This gives me a local backup in case I accidentally delete a file or some software somewhere corrupts a file for me. I have six years’ history in this repository, which came in handy during my last tax audit.
3. I “push” my git repository to an online server I host with Slicehost. After I complete each task, and at the end of the work day, I send my changes to the online repository. This gives me my first online backup.
4. I use JungleDisk and Amazon S3 to back up my git repository working area every 15 minutes while connected to the internet. This gives me another online backup, and this one into the cloud. I also back up other key files that don’t fit into a versioning system, like my 1Password keychain.
I have tried Time Machine and don’t find it particularly useful, so I typically don’t bother with it.
My backup system costs about $500/year with about $3000 startup cost (including the MacBook Pro and external hard disk), but I’ve never had to spend more than 5 minutes recovering from disk failure. I’ve also never recovered from disk failure on Windows in less than a day. It’s well worth the price for me.
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Have you looked at the storage limit of you web host company. I user hostgator which has no storage limit. Just upload files to a folder on your home directory.
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Or can I use the MozyHome account for a business?
Also, what’s the cost? I see that it’s cheap for small amounts of data, but if I’m doing my math right, it’s going to cost me $100+ per month to back up 200gb of data. That’s too much.
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Hey J.D.,
Sorry to hear about the bad luck, but congrats on the new 27″ iMac!
As for data backup, I use a combination of Dropbox, Time Machine, Mozy and Evernote.
I use Time Machine to back everything up occasionally (I don’t like using it every hour because it slows performance even on my new iMac), then Mozy backs up only my business directories every morning for some redundancy.
For less than $18/month, I can make sure all of my crucial business files are safe (Mozy), protect the bigger files that don’t change as often (iPhoto, iTunes, etc.) with Time Machine, and keep everything synced and backed up with Dropbox. Evernote is just an awesome bonus.
Maybe a combination of Time Machine & Mozy (Personal & Business) would help?
Also, Dropbox has been working on their “non-Dropbox” syncing for a long time now, and they’re saying it will be released soon, so it might be best just to wait and upgrade to a plan with more storage since you’ll be able to select any directories/files from your computer (up to 100GB), even outside the Dropbox folder!
Well, thanks for all of your fantastic posts. Your blog has been an inspiration to me, and I’ll keep reading every post.
Take care,
Kyle
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CRASHPLAN. CRASHPLAN. CRASHPLAN. (do you get the idea I’m a CrashPlan fan yet). Don’t waste time with Mozy or Carbonite. I was a *long* time Mozy user (tried Carbonite…yawn) and was never happy with the service. CrashPlan has a business option (which you’d probably want….more features that are useful…not just a waste of money). CrashPlan allows you to backup offsite (which you *definitely* want) as well as on-site to other systems. I have my Mac at home backing up to my PC and my PC to my Mac. Both of them also back up to CrashPlan’s off-site storage option. The app will prioritize to back up locally first (since that is obviously much faster) then the “cloud” storage.
JD you want something that goes offsite. If there is ever a fire you’re going to lose a lot….local-only backups are only good if there isn’t a disaster.
As to restoring from a service like Mozy or CrashPlan off-site…you have to pick and choose what is most important to recover first given the realities of most home connection speeds. But at least you know the data is out there and encrypted. I highly doubt that in a total disaster your music collection is the first thing you’d worry about recovering but at least you wouldn’t worry that it’s all gone.
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I have to update my earlier comment:
I have just uninstalled Mozy. It was causing serious performance problems on my machine. It was using 5% to 100% (yes, 100%) of my CPU even when it was not doing a backup. Once the uninstall finished, my iMac was back to its usual, snappy self.
Mozy’s support responded to my question about this by saying “Mozy and time machine are not compatible…run one or the other”. Um…thanks?
So, I’m back to just running Time Machine. And I’m thinking about CrashPlan.
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We coexist with time machine:
http://www1.crashplan.com/consumer/features-timemachine.html#timemachine
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I would recommend using aDrive.com
You get whopping 50 gigs of storage for free. There is a down side: you don’t get SSL encryption with free account, but hey you can store tons of pictures and music and access it from any computer. Plus all personal data can be easily secured with a password protected archive. I use it for sharing files with my friends.
P. S. to J.D. Roth: I used to work for a data recovery company and can give you a hand with recovering your data from your crashed HD. Drop me a line.
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seriously, Im not a total fan-boy, but Im with wes. the cost of macs is prohibitive enough without the consistent early failure rate. my dell with 2G RAM and 250G HD cost only $469, you could have bought 4 of them for the price of the mac. and yes, I run ubuntu (Gnu/linux) and yes you can set it up to look exactly like a mac. getting rich doesnt have to be so slow! ha ha ha!
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The cost of Mac notebooks is dead-on with the same quality level notebook in the PC market.
Also #110 your dell with 2g of ram and 250gb hd was $469. It also didn’t include a beautiful 27″ monitor, 1tb HD, and 4gb of ram. I assume you are referring to the 27″ core2 duo imac when you say you could have bought 4 of your dell machines for the price of the mac.
oh…and you didnt get OS X or the iLife suite either. So much for the better deal.
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Windows seems like a stone age redheaded step child to OSX……my best friend is a hardcore PC guy and even HE agrees that Apple makes a user friendly and beautiful computer far above Windows. From my experience, I’ve been an Apple lover for years, and I currently have a basic Macbook from 2006 and it has traveled the country multiple times, been dropped, had liquids spilled on it, and more..(I’m a touring musician)….and it works GREAT. I will replace it within the next year, but almost 5 years of use is awesome.
I use a Time Capsule and Mozy for backups daily. It will save your butt.
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On laptops and flat screen tv’s you want to vacuum the vent grills every 2 to 3 weeks.
Never blow air into them!
The vac will pull out any loose dust or dust bunnies. Blowing air into the vents will cause dust and bunnies to lodge under chips and other places which will reduce airflow.
Reduced airflow=increased heat= dead puppy!
Canned compressed air is okay on desktops.
Flatscreen monitors of course it is not!
Try this and see if your next system doesn’t last longer.
I assume you run disk cleanup, defrag, cleaning the temp files in your browser.
You do use a U.P.S. to prevent not only spikes but also voltage drops that can fry your system to don’t you?
George
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I actually use Time Machine myself and it saved my bacon as well when my hard drive started to go on my imac.
Have you ever checked out http://www.zoho.com?
They are another online suite of editing tools that work really well. I use them myself and have had pretty good success. It even allows you to post directy to a blog images and all.
P.S. You don’t even have to sign up for a free account. You can simply sign in using your gmail account credentials.
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I have been buying Dell computers for about 20 years now. I’ve never had one “give up the ghost”- after 8 years or so, I give them away (you’d be amazed how many people are happy to get an old computer that can still do the basics).
These Dell’s are NOT “beautiful” or “elegant”- they just WORK. If you want to shell out $1,500 to have a computer that looks “cool,” by all means, buy the Mac.
I’m fine with spending $800 every few years for a basic Dell PC- it won’t “impress” anyone, but it gets the job done- and I’ll invest the difference.
This message written on an ugly vintage (2004) Dell Optiplex desktop that my employer gave me when they upgraded a couple of years back- it’s ugly, it’s dusty, and it’s still chugging along, and that works just fine for me…
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