Why Pay Debit Card Fees? Changing Banks, or Not
Published on - October 19th, 2011 (by Sarah Gilbert) This post is from staff writer Sarah Gilbert.

Bank of America will soon be charging $5 per month for consumers who use its debit cards to access the money in their accounts. This fee, to be charged whether you use your debit card once or several dozen times, is a direct response (a kind of “up yours,” if you ask me) to the recent limits on what banks can charge merchants for debit transactions, and a less direct response to rules on allowing debit card transactions to clear, triggering overdraft fees if consumers don’t have enough money to cover them.
Banks make big money from fees of all sorts; this is something I’ve instinctively known since I was in college and paid some nasty overdraft fees of my own. Once, the tiny pub for which I was working was struggling so badly that my $23 waitress paycheck bounced — triggering a $27 fee. This caused another fee when a check I wrote bounced. Double ouch!
That’s why I wasn’t surprised in the late 1990s when I visited a mentor whose new role was in investor relations at a big consumer bank (now Wachovia). We had worked together in investment banking, and because we knew exactly how much money our group and department was making — we tracked it on team reports in our weekly meetings, and it seemed like a lot — I was bowled over to learn that the bank made more in fees than in all of its investment banking income in 1997. This isn’t that unusual. Want to know what they earned in the last fiscal year?
- Wells Fargo: $12.55 billion in fees and service charges. Nearly half of this is “service charges on deposit accounts,” most of which is probably overdraft and returned-item fees. That’s 31% of total non-interest income. At about 70 million customers, this is $179 a year each.
- Bank of America: $17.5 billion in fees and services charges. Well over half of this number is “service charges,” which the bank mourns in its 10-K “decreased $1.6 billion largely due to the impact of Regulation E.” It’s 29% of total non-interest income. (Bank of America made more in investment banking income than Wells Fargo in 2010, by a lot.) But here’s the worst part: with 57 million customers, this is $307 per year apiece.
- JP Morgan Chase: $6.3 billion in fees and service charges. At only 12% of its non-interest income, Chase seems almost prudish. The bank makes way more of its income from investment banking, asset management (mutual funds and brokerage fees) and “principal transactions” — in other words, trading for its own account. In the investment banking world, Chase is doing great. (And some of the debit fees may be hidden in “credit card income”; it’s not detailed.)
- Citibank: $5.95 billion in fees and services charges. Citigroup is an enormous company with a huge variety of different revenue sources, and the bank breaks out its fees very differently; so these are a whopping 43% of non-interest income from its banking operations. Most of this comes from credit and debit cards; something Citi will be working extra hard to replace.
- A Credit Union: $7.8 million in fees and service charges. I picked a credit union in my hometown, Unitus Community Credit Union, for comparison. This one has more than 52% of its non-interest income in fees; these work out to about $108 a year per member.
Despite the simplification of these numbers and the difficulty of comparing apples to apples (each bank categorizes its fees a little differently) it’s pretty easy to see who is milking their customers for all they’re worth and who is treating them relatively fairly. Banks have a natural and regulatory limit to how much interest they can charge — it’s all based on the total assets on deposit and market rates set by the Federal Reserve.
Banks need to make up the difference
There’s also the market’s demand that public companies maintain a growth rate in revenue and net income from year to year. In a challenging economy and with the mean government creating more and more limits on how and when the customers (both those like you and me and the merchants who swipe your debit cards) can be charged, banks like Bank of America and Wells Fargo are going to need to find somewhere else to make up that fee revenue.
At $60 a year, a debit card fee may sound sensible to a bank which stands to lose about 20 cents a transaction after the Durbin amendment took effect at the beginning of October. At this rate, a bank can afford for you to make an average of 25 debit transactions a month without losing anything (and maybe you’ll be gun shy and use it less).
What will this cost you?
Unless you have a “platinum” account or other premium account, like one tied to a brokerage account, most of the big banks will likely be including debit card usage fees in their fee lineup over the next several months. If you use cash (and take it out of the ATMs your own bank provides) or checks, you’ll avoid the fees. While it may seem abhorrent to pay $60 a year for something we all once believed to be a banking right, compared to other fees we’ve absorbed without much of a fight — like out-of-network ATM fees (I saw one at $4 at a U.S. Bank machine and shrieked in terror, even though $3 fees are now common) and, of course, those nasty overdraft fees, this isn’t actually that big.
Let’s face it: Most of us have become accustomed to using our debit cards. They allow us to avoid carrying around ungainly piles of cash, or to write out checks and then have to do the accounting (remember checkbook balancing?). If you’re already at a big bank like Bank of America, you’ll end up paying the fee unless you’re extremely stubborn and disciplined.
Should you change banks?
The attractiveness of getting a new bank depends on the sort of bank account you have now. If you have any of a panoply of ordinary checking accounts, take a gander again at some of those “average fees per customer” numbers I found. If you have a little time, go through your statements for the past year. How many fees did you pay? Would an alternative bank, like a credit union or USAA (the servicemember’s bank for military members, veterans, and their families), charge you less?
It’s quite likely that you would pay fewer fees at a bank that was less beholden to the demands of the shareholders. But you have a bigger question before you: does the hassle outweigh your reluctance to pay?
If you have bill pay and direct deposit set up at your Big Bank Account, and a linked credit card, savings or brokerage account, and CDs or other banking products connected to Big Bank, you may want to swallow hard and tell yourself, “it’s just not worth it.” (And maybe your accounts could qualify for a debit fee waiver.)
But if you’ve already been thinking about switching to a credit union (remember, you’re the shareholder at a credit union), are starting a new job or don’t have many accounts, now could be a very good time — and, along with many other consumers pulling their accounts from big banks thanks to the Occupy Wall Street movement, maybe your bank might even pay attention and start dialing down the fee meter.
What I’m doing
I have an account with USAA, because my husband is in the Army. This bank makes me very happy; there are no out-of-network fees, and any fees that other banks charge me are refunded. The management has pledged not to charge for debit transactions. Customer service is amazing and they even have a really great iPhone app.
But I also have a Wells Fargo account that I opened last year for depositing freelance checks and cash. It’s right down the street, and I don’t have to wait several days to mail the deposit in to USAA. What I’m planning to do is to try for asceticism, and never use my debit card except at the ATM. I’ll let you know how it goes; and track my fees to see if I succeed, or fail, at spending less than that average consumer.
Wish me luck!
This article is about Credit Cards, Savings
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They don’t lose 2o cents per transaction. They don’t lose any money. They just make less money. In fact, the main reason they offer free checking accounts with direct deposit is that you’re likely to then use the debit card. Get your facts right!
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Not in a blame the big bad banks mode. The federal government made the banks take on riskier investments by making home loans to people who couldn’t afford them. Banks are businesses and businesses exits to make profits.
That said, if you bank has policies/fees you don’t like you are free to take your business elsewhere. That’s the beauty of a free market. BofA’s fee’s won’t last long if they lose enough business to hurt them. That is much more efficient than the feds telling then what they can and cannot do.
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I switched to a credit union in the 1990s, Engraving and Printing Federal Credit Union in DC. They used to pay interest back in the good ole days. Now, no interest, but no fees either. I used to use my credit cards to get the cash back, but then I started using rewards checking accounts that pay me interest. I get more money that way because the interest is for all the money I have deposited, versus the credit card reward is only for the amount I charge on the card, this is less than what I have deposited in the bank.
The rewards checking acounts started out with nearly 4% interest but over time have dropped down. Most require a direct deposit monthly, paperless statements and MINIMUM of 10-15 debits per month. Except my Salem Five checking in Salem MA requires no debits but it is now only paying about 0.5% interest.
I use my First Bank & Trust rewards checking account in SD to earn 2.5% interest on up to $25,000, and I do keep $25,000 of my savings in there. It requires 10 debits a month. So that functions like a savings account for me.
Then I have another rewards checking at NARFE credit union in VA that pays 2% interest and requires 12 debits per month and I keep about $10,000 in there.
I think I read somewhere that the reduced card charges affects only the larger banks. I was waiting to see what would happen with these rewards checking accounts because of the new regulations, but apparently nothing has changed as of yet.
I do most of my banking electronically and rarely have to use the ATM for cash. When I do, I just take cash out of my EPFCU account which is right next door to where I work. When I want to transfer money between accounts (not very often), I just mail a check for deposit.
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OMG! from the number of comments this is a touchy subject. I don’t agree with B of A charging that $5 fee to their customers, in today’s economy 5 dollars goes a long way for a family trying to get by. For instance, that $5 is a gallon of milk for my kids. How is that for perspective on the economic situation. I am lucky, I bank ay Wells Fargo Bank and they don’t charge me anything for the use of my debit card. My advice to everyone reading this is to take 20 minutes out of a day and switch your account to a bank who appreciates your business.There are plenty of them around.
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My advice would be to change your account to a bank who still has free use of your card. I think Bank Of America is going to have a big problem with this. Just look at their stock. It’s dropping like a rock. I doubt that 5 dollars is going to save their behind. I have a lot of friends that work for them and they are shaking in their boots just waiting for the pink slip to come around the holidays. They made a big mistake.
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I’ve had a Chase (formerly Washington Mutual) account since my freshman year of college and I think it’s the lesser evil in the big bank category.
I remember during my “dumb” times when overdraft fees were common in my account, I would call customer service and sometimes they would waive them for me.
I think it’s good to keep a big bank account and a local credit union account. It’s good to compare pricing and interest on their financial products, sometimes Chase wins over my local credit union.
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I do not use a debit card and I have a premium account. I will not switch although I am a member of a credit union. I like the convenience of a nearby branch and a ATM network that is large too.
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Besides being frustrating for consumers, this debit card charge to customers is not great for merchants/stores, especially small businesses because debit cards have lower merchant charge fees than credit cards.
I’m dumping Bank of America as my bank because of this change. I hope enough customers do this to provide strong feedback on this policy.
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I don’t used debit cards, never have. I worked at a bank when I was young and saw how many problems they caused for people. I use a credit card and pay it off every month. If I have a double-billing, or if there’s fraud, I have lots of time to dispute it and don’t have to worry about it causing my account to go negative.
I can honestly say that the only type of fee I’ve ever paid to a bank is ATM fees.
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I spent 20 years in the military, half of which was served overseas and for most of that time I was with USAA.
I can never figure out the purpose of the brick and mortar banks all around town. What are they for and how can the bank afford to have so many? With a bank like USAA (or a credit union that caters to the mobile military like TFCU in MD) it doesn’t matter where one is in the world, they are set up to provide rapid and amazingly great service (deposit@home via scanner, rebate ATM fees, etc.).
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I’ve never paid fees to a bank to hold my money outside of the occasional whoops (NSF, ATM) fees. One day, I was shocked to learn I could earn interest on my meager checking account balance by using a rewards account. I switched banks that month and have never looked back. If we ever come to a point where I have to pay someone else so they can earn interest on my money, I will probably start using my mattress and sock drawer.
No, I will not give you my address.
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Irony that I posted on changing bank on blog today. Changing bank should not be a big deal. I never paid debit card usage fee and not willing to pay.
We keep money in bank and they earn interest out of it. Already we are doing favor by just banking with them.
Any one wants to change bank, here’s my today’s post to a 9 step guide http://onecentatatime.com/9-steps-to-switch-your-bank-account/
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I bank with USBank and have not paid any fees in years; although, I remember when debit cards were first introduced there was a fee to use it. The fees to use other ATMs are horrible, but it’s easy to find a bank, so I generally avoid those.
I just opened a checking account at a local credit union (very local, only 3 branches) and received a free account,free checking card, free checks (yes, FREE checks!) and pretty much everything else. They belong to a network of CUs so I can find ATMs that won’t charge fairly easily.
There are always options, someone that will offer customer service if we’re willing to look for it. Perhaps BofA will learn, or preferably just go away.
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Had you specified that Bank of America’s $5 a mo fee is for using their debit card to make direct purchases from merchants and not for accessing your own money from an ATM machine…then I would welcome your article. Respectable journalism is worth doing.
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I am assuming you are being critical of her?
As I’ve lived overseas for this period of time when the debit card craze has gone wild, I thought she was crystal clear.
When it is called a debit card, that means you use it at the stores to pay for things.
Otherwise, it is simply an ATM card and can be used only at ATMs to ID your account.
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It sounds like USAA offers a smartphone app to deposit your checks without having to mail anything in.
I use Charles Schwab for all of my banking now, and they also offer a similar app. Ever since that became a reality, I haven’t looked back. And, they refund all of my ATM fees.
If you have savings at all and investment accounts (and you should, right?), you’re not going to pay any of these fees.
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You don’t need your Wells Fargo account.
With the USAA iPhone app, you can make a deposit into your account and have the money available that day. You just take a picture of the check with the app. You don’t even need to mail the check in as a follow-up. It’s super simple; I’ve done it a few times.
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I haven’t met a bank or credit card that was capable of screwing me over yet, that is something that only I can do. In fact, Congress should probably pass some legislation that will help protect the banks from me. I have not paid a penny for a checking account or credit card for 20 years. Checking is free with one direct deposit. For this I receive a free checking account including billpay which almost wipes out postage stamps completely. My credit cards are also free as I have never missed a payment and pay the full amount each month and for this I have received thousands of dollars in rewards programs over the last 20 years. The industry has a term for me and others like me, it’s called “free-riders”. The President recently said that banks need to be more transparent with their fees. I’m constantly bombarded with bank mailings which explain these fees in as much detail as you could possibly want. I don’t know how they can be more transparent than they are. They have certainly been transparent enough to me for the past 20 years that I have made a killing off of the banks by following their rules. For those who believe that banks are evil, I suggest this, become a free-rider, then the role will be reversed. The bank will be the merciless victim that you will be gouging and screwing over. Folks, why hate the rich and rail for their destruction? Why not learn from them on how to join their ranks.
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I totally respect your point of view. I did not know about the term “free riders” I guess, I am one too! It’s worth reading all the disclosures from banks and credit cards. After all they give out no medals or rewards for stupidity. It’s time to stop complaining and time to CYA. No one else will. Try getting a bank or credit card company to reverse a fee it’s almost impossible, they have a good reason for everything they do. I like your way of thinking
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It’s worth noting that the figures for fees, etc. include commercial and business accounts. While the stat. of BofA charging $300+ on average per customer is mathmetically accurate, keep in mind based simply on customer make-up and transaction volume, it’s unlikely that most of these fees are borne by the little guy off the street (certainly not to the tune of $300 per little guy off the street!). Just wanted to point out that numbers/stats can be a little misleading sometimes!
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I’ve been with a credit union since I was 16, and there’s no way I’ll ever go anywhere else – no ridiculous fees, very lenient if I ever forget a payment or anything like that. My experience with credit card companies is that they’ll charge you for anything they can and jack up rates at the drop of a hat.
Long live credit unions!
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Thanks for sharing the article. A fee for using debit cards is still a novel concept for many consumers and was unheard of before this year. But there are signs it may soon become an industry norm. We might use all cash. Or go back to writing checks.
Expanding on the rational of increasing the fees:
The move is partly prompted by a new federal regulation, starting Oct. 1, that will begin limiting the cut banks can take from merchants at the point of sale. Bank of America is expecting the new lower rate to reduce the revenue that those merchant fees currently bring to the bank. In 2009, those fees amounted to $19 billion in revenue.
So in other words, Bank of America is shifting a part of the fee obligation from merchants to customers.
Bank fees have been changing rapidly in recent years. Back in 2009, 76 percent of checking accounts in the US were free. This year, that number is only 45 percent, according to a study by Bankrate.com. ATM fees are up an average of $0.07 from last year, and average overdraft fees went up $0.36 in the same time.
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One example of the responsible option costing more. If you really wanna get back at your bank use checks. Clearing them takes lot more work and they continue to be free.
Credit cards will earn you benefits. There is nothing wrong in being responsible and earning a benefit from a system that is designed to fleece the less responsible.
I wouldn’t use a debit card with a fee unless the bank waives the fee for aa minimum balance. Banks should atleast pretend to care about promoting responsible behavior.
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I’m not in the US and banking regulations are quite different here, but I’m pretty happy with my big-by-Canadian-standards bank account, which on the surface has a high fee. When I consider what it covers (my rewards credit card, all my mortgage fees, all the fees to set up lines of credit, all withdrawals, bank drafts, certified cheques…in short, pretty much everything except overdraft), I’m doing all right. The only fee I ever pay otherwise is at an ATM other than my own bank’s, so I don’t do that very often.
I object heartily to accounts that require me to keep a minimum balance. Sure, I can use that money if I need to, but most chequing accounts pay peanuts in interest, so why would I choose to tie up a thousand bucks in one? Especially when if you slip below it by even a dollar, the fees for the rest of the month are probably more than overdraft protection costs anyway.
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Always compare rates, and understand where the fees are meant for. Don’t hesitate to switch banks or else those fees will eat up your balance.
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I don’t think there’s anything wrong with a bank making a profit. I don’t hate corporations either. My reason from changing to BOA to USA has been for a better customer service experience and a friendlier bank.
That being said I opened an USAA checking account today. I’m a civilian and not military, their banking is now open to civilians, anyway the lady that helped me over the phone was super nice.
My reason for switching was for a better banking experience. Overall I do most of my banking online, I have direct deposit, and about 2-3 times a month I do go to the ATM.
However whenever I go to the ATM the local bank charges me $2 and then BOA on top of that charges me another $2 for using another bank’s ATM.
I moved from a state that had Bank of America branches in every city, to a mid-western state that has only 3 BOA ATM’s and zero branches. Then 2 weeks ago I got charged a $5 replacement fee for my debit card, which the BOA CSR didn’t tell me about.
I didn’t even get an email about being charged a $5 replacement fee. I also don’t want to be around when the $5 monthly fee is going to be starting in 2012. When you’re in college $5 goes a long way.
Anyway, what has also been worrying me are all the horror stories that has been landing in the media about BOA lately.
BOA tried to foreclose on a family that had paid off their mortgage.
http://www.tampabay.com/news/business/realestate/bank-of-america-forecloses-on-house-that-couple-had-paid-cash-for/1072632
My experience with BOA has been a mixed bag. Sometimes their CSR is great, other times it isn’t. Some of their CSR are snobbish and talked to me like I was annoying them. I didn’t appreciate that at all. I’m moving my direct deposit and everything over to USAA.
Goodbye to BOA I really won’t miss them. The last thing I want is to become BOA’s next victim. USAA customers seem to give them good reviews on various websites throughout the web.
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As I read through the comments, I thought to myself, “Gee, I’m lucky.” I don’t have any fees with my bank, they have lots of branches, and no plans (yet) to institute any debit card fees. But all the talk here on credit unions and local banks made me curious and I decided to research our options. Well, I haven’t yet decided which option I’ll be taking, but it’s definite that we’ll have some new banking partners.
-Our current bank checking account was a “rewards” one, no interest. And since we didn’t use our debit card much, not much in the way of rewards either.
-We found that most of our local banks gave us worse options than what we currently have. BUT…there was one local bank that offered a MUCH better deal, and two credit unions (one local, one not) that offered even better deals.
We haven’t decided which option we’ll go with, but just wanted to say that even if you think you have a pretty decent deal already, you should always double-check. Because of this post we’ll be saving at least $200, and maybe closer to $450.
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I must confess, I find this whole conversation rather strange. I live in the UK, and charging for a debit card is unheard of. You can find ‘premium’ accounts where for £10-£20 a month you get things like travel insurance thrown in, but nobody pays for a bog standard account. In fact, my bank PAYS ME £5 a month for paying in £1000 each month (it doesn’t have to stay there, they just want your paychecks going through so that it is your main account).
Does anybody know what makes their business model so different? I think it is because when I use my debit card the retailer I purchase from pays a fee, but to be honest I thought that was only for credit cards not debit.
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My bank also just implemented a 4$ a month debit card usage fee. I shop at Target a lot and use their RedCard program. They issue you a RedCard which charges against your checking account just like a debit card would. The benefit is that you get a 5% discount. I wonder if using the RedCard will activate the monthly debit charge. Does anyone know for sure?
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I see no reason to use a debit card except the usage at the ATM, to withdraw money. All other transactions that are to be done with a debit card can and should be done with a credit card. Not only credit cards offer more protection in terms of fraud and misuse and returns/refund, they also are a source on income from the cash rewards.
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If you have the USAA iFone app, you should know that you can use it to photograph and deposit a check that will instantly be credited to your account. Their website also has a “Deposit @ Home” function that while clunky also works and makes the funds available immediately.
So you really don’t need that Wells account.
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