So, a Comcast technician came out to my place a couple of weeks ago to resolve an ongoing issue with getting a poor signal on my ABC affiliate. (This was the second visit, as a service call a few months prior had only temporarily fixed the problem.) After running several tests, the tech determined that the problem was with my "signal trap," the device that limits reception of channels that I'm not paying for. I'm on the limited basic plan, so I normally only get 26 or so channels (of which four are community access and two are home shopping, and are therefore of minimal value).
He removed the signal trap, which fixed the reception problem, and told me that another tech would be by to install a properly working one, which they can do without entering my home. It's been two weeks, and I am still getting the full output of expanded channels. Should I call them and remind them about it?
Additional facts which may or may not be relevant:
1) As I said, this has been an ongoing issue since June. When I requested this most recent service call, the CS manager agreed to give me a $10 credit on my upcoming bill. From logging into the system, I can see that it has been applied.
2) I receive, in addition to cable, phone and internet service from Comcast. With the exception of a discounted phone modem, I pay full freight for those services. (Before anyone mentions it: I could just buy the phone modem, but I'm in an apartment and plan to move in the next six to twelve months.)
3) There is a valid work order for the service call, but I can't find notes indicating that a trap replacement was recommended on my copy. (I can't read any OTHER notes on my copy, either. I can't even see the tracing of my signature.)
What would you do?
(Answers along the line of "get rid of your TV" will not be treated as helpful. Heh.)