That's a good idea, Alicia. I've already created a FAQ response, though I haven't implemented it. If I were smart, I'd simply trim around the appropriate part of the response when I reply. I'd like to route a lot of the people here with their questions and comments. I think the forums would be a good place for them...
Have you thought of setting up an auto-responder to e-mails that come in through that address? It could have your FAQ and a link to the forums (that's a good way to take the pressure off of just you and build the community - good idea). Then you could say that you'll do your best to get back to them personally, particularly if the question is something outside of the FAQ.
That way you have a bit less pressure to respond immediately...
Just a thought.
I have auto responders for many of my business e-mail account with a generic "thanks for contacting us, we'll get back to you ASAP" or, in the case of my newsletter, a welcom and instructions on how to unsubscribe if necessary.