Although many frugality experts decry the need for television, my wife and I enjoy it too much to give it up. That didn't stop me from getting a better deal, though! Just the other day, I called up my provider to get my rate reduced. It took about 15 minutes on the phone to get a rate that was 15% lower. Here's how I did it:
I armed myself with a better deal. Facts are powerful negotiating tools. My first step was to go online and find a comparable offer by a competitor at a cheaper price. In my case, I found another cable and high speed internet package deal that was $26.86 cheaper than my current monthly bill. I made sure to write down the specifics, including the name of the competitor, the product in question, and where I'd seen it.
I called the service cancellation line. To be honest, I had no desire to go through the hassle of canceling my existing service and signing on with a new provider (whose rates would no doubt end up being higher than advertised). However, I gave the distinct impression that I was shopping around and considering alternatives. I was immediately forwarded to the customer retention line.