How 15 Minutes Saved Me 15% on My Television Bill

Although many frugality experts decry the need for television, my wife and I enjoy it too much to give it up.  That didn't stop me from getting a better deal, though!  Just the other day, I called up my provider to get my rate reduced.  It took about 15 minutes on the phone to get a rate that was 15% lower.  Here's how I did it:

I armed myself with a better deal.  Facts are powerful negotiating tools.  My first step was to go online and find a comparable offer by a competitor at a cheaper price.  In my case, I found another cable and high speed internet package deal that was $26.86 cheaper than my current monthly bill.  I made sure to write down the specifics, including the name of the competitor, the product in question, and where I'd seen it.

I called the service cancellation line.  To be honest, I had no desire to go through the hassle of canceling my existing service and signing on with a new provider (whose rates would no doubt end up being higher than advertised).  However, I gave the distinct impression that I was shopping around and considering alternatives.  I was immediately forwarded to the customer retention line.

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