It’s a Wonderful Life and the Value of Social Capital

Yesterday I made a sales call to a local business, a nursery owned by one of my former high school classmates. Keith and I didn’t move in the same circles and were never friends, but I always appreciated his good nature and quick wit. In just twenty minutes yesterday morning, I got to know him better than I had the entire time we were kids.

Like my father, Keith’s dad ran his own business. Both men passed a sense of entrepreneurship on to their sons. Keith runs a successful nursery; I help run my family’s box factory.

Business with friends

After discussing the boxes Keith needed for shipping his plants, we began to talk about business in general, and then about the 20-year high school reunion last summer. “You should have been there,” Keith said. “It was great to see everyone, even the people I never really knew.”

“I wanted to go,” I said. “But while you guys were partying in an Irish bar, I was actually in Ireland.” Keith laughed.

We talked about old friends. We talked about how time softens the edges in relationships. When you’re growing up, you remember every hurt and embarrassing moment, from first grade to your teenage years. By the time most people are in high school, they’re sensitive and raw. They’re afraid that everyone remembers the time in fifth grade that they peed their pants in gym class. But after twenty years, experience allows most of us to dismiss old fears and prejudices, and to view these embarrassing moments in a different light.

I feel a deep bond with the people I went to school with as a boy. Keith does, too. “The thing of it is,” he said, “now when I meet people from high school, even people like you who I didn’t know very well, I feel like I have a tie to them.”

“I know what you mean,” I said. “It’s like we’re all part of a club. There’s a sense of camaraderie.”

“Yeah,” he said. “I feel like I can trust old classmates more than other people. Do you remember Bill M.? I didn’t know him very well either, but we talked at the reunion. Turns out he owns a heating company. I needed some work done on the heaters in my greenhouses, so I called him up. I was able to send a few thousand dollars of business his way.”

“That’s awesome,” I said. “I do the same sort of thing. You remember Dave C.? He’s my lawyer now. I bought my car from Wayne. I have my insurance through State Farm because Lynn works there. Whenever I can, I like to do business with somebody I know.”

The value of social capital

Driving home, I thought more about our conversation: Why do I like to buy from people I know? In part, it’s because I like to support local businesses. I believe that doing so helps to build social capital.

People often complain about good ol’ boy networks, those loose groups of old-timers that seem to control everything. At their worst, such informal associations can foster unhealthy prejudices and favoritism. But I think there’s more to them than that. At their best, these networks allow men and women to build mutual goodwill through the exchange of services and ideas in a community. They foster social capital.

There’s more to wealth than just money. Social capital is as real as financial capital, and sometimes more valuable.

You generate social capital when you help your neighbor repair a fence, or have your Sunday School class over for barbeque, or join a bowling league. Any time you participate in the community, you are generating social capital, both for yourself, and for the other people involved. Individuals (and communities) with high levels of social capital are able to find help when they need it; those with low social capital can spend a lot of time frustrated and alone. (This is a very elementary description of the subject. For more information, see Bowling Alone by Robert Putnam. But be warned — it’s a dry read.)

It’s a wonderful life

Perhaps the concept of social capital can best be illustrated by referring to It’s a Wonderful Life, the 1946 Christmas classic that most of you have probably seen a dozen times. In the film, Jimmy Stewart plays George Bailey, a man poor in financial capital but rich in social capital.

 

Bailey repeatedly sacrifices his dreams for the sake of others. Instead of traveling the world, he takes a low-paying job and raises a family in a “drafty old barn”. Again and again, he gives up his own interests to help his friends and neighbors. But it costs him, financially and mentally. When disaster strikes, Bailey decides he is worth more dead than alive, and plans to commit suicide, hoping that the proceeds from his life insurance policy can help make things right.

Ultimately, Bailey is saved. All those that he’s made sacrifices for over the years come to his aid. It’s a schmaltzy feel-good moment, perhaps, but it’s a pointed example of social capital at work. When Bailey’s brother declares that George is “the richest man in town”, he’s not joking. Bailey may not have a lot of financial capital, but he’s flush with social capital.

True wealth

We don’t need to sacrifice our own interests to generate social capital. It’s not a zero-sum game. Often, we can create win-win situations that allow everyone involved to profit. When Keith hires Bill M. to do work on his greenhouses, both men profit, and the transaction generates social capital. When I join a chess club at the senior center, I’m improving the social capital of the other members.

Sometimes as we’re pursuing our financial goals — getting out of debt, saving for retirement, investing for growth — we can lose sight of the other things in our life. The holidays are an excellent time to remember that true wealth doesn’t come from cash, but from our relationships with the people around us.

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There are 30 comments to "It’s a Wonderful Life and the Value of Social Capital".

  1. J.D. says 19 December 2007 at 09:31

    I re-wrote that first sentence a dozen times. I hate to end it with a preposition, but the other options sound too damn formal. Ah, the struggles of we writers face.

  2. moneymonk says 19 December 2007 at 09:34

    Sounds like Rich Dad, Poor Dad

  3. Blue says 19 December 2007 at 10:17

    Great post! The intangible benefit to community involvement is probably undervalued more in the US than in other places. Ultimately people that are involved in groups – churches, charity organizations, schools etc. – are much more likely to succeed both monetarily and in sense of well being and self worth.

    Have you thought of how it works with the blogging community? I would imagine linking to others and promiting inter-blog discussions (and carnivals) is a way to promote some community ties as well.

  4. kris says 19 December 2007 at 10:46

    How about this?

    Yesterday I made a sales call to a local business, a place owned by a fellow that was a high school classmate.

  5. The Tim says 19 December 2007 at 10:56

    Funny coincidence. Check out my post this morning. I guess today is “It’s a Wonderful Life” day.

  6. Curtis says 19 December 2007 at 11:24

    JD, sounds like you would fit right in here in St. Louis. Anyone who’s lived here can quote you the exact, famous St. Louis question… “What High School did you go to?” It is asked anywhere you go. Sort of like a way to find a bond even across generations.

  7. OiVey says 19 December 2007 at 12:33

    I admire that you can see the downside with the good. Jan 07 we tried to buy a business and the owner was very hostile and generally crabby. We walked away because of his poor social skills. On the other hand, I was talking to another business person about the deal and she gave me a huge compliment. Now whenever anyone asks about Oregon gifts, I send them to her. (charleytown marketplace gifts in Charleston, oregon)

  8. PR says 19 December 2007 at 12:53

    Thanks for your post today! That’s a great point of view and it’s so easy to forget the value of social capital and get caught up in pursuing financial capital.

    Sometimes I just read your blog posts, other times I send them to my wife. This was definitely one to send to her!

  9. Neil Kelty says 19 December 2007 at 12:56

    Try reading: Never Eat Alone by Keith Ferrazzi – its a great book on this subject.

    Note: Not a dry read 🙂

  10. Mrs. Micah says 19 December 2007 at 12:56

    I’ve found knowing people very valuable in getting work, both employment and commissions. Of course, I also enjoy having a good social network because I’m a social being (if not always sociable).

  11. typome says 19 December 2007 at 12:58

    Taking kris’ idea further:

    Yesterday I made a sales call to a local business, a nursery owned by a former high school classmate of mine.

    Great post!

  12. Jordan says 19 December 2007 at 12:58

    This post is spot on. Here in Hawaii who you know (and who knows you) is the difference between getting a good job and flipping burgers in a fast food place. It is such a small place that everyone knows someone you have worked with and if you burn one bridge, everyone sees that smoke and it’s hard to explain it away. I make it a point to leave every company on a good note, even if I really hated the place, or the people I work with, because you never know when you will need them again.

  13. JenK says 19 December 2007 at 13:16

    Yes and no.

    Yes, there is value to taking the time to get to know people and to build and maintain relationships. Yes, it is good to remember that people are people, not machines.

    No, you may not always want to live where you grew up. No, you may not always know someone in whatever business. If you’ve ever found yourself putting off getting the furnace serviced or the gutters cleaned because you don’t know who to call and none of your friends do that either because they don’t know who to call … then you might want to break down and do business with someone you don’t know. 🙂

  14. J.D. says 19 December 2007 at 13:26

    Ah, I love how other minds can bring fresh insight. I’ll use one or both of the suggestions on how to fix that first sentence. Thank you.

    @Neil – Here’s a piece of trivia: The single post that has taken me longest to write is my review of Never Eat Alone. I’ve been working on it for over a year now. I thought I had it ready to go recently, but Kris put her foot down. She told me it was awful. So, back to the drawing board. Some of the ideas in this post were scavenged from that abandoned review.

  15. Bethany says 19 December 2007 at 13:30

    J.D., on the first sentence – I believe it was Winston Churchill who said, “There is some shit up with which I will not put.” You’re in good company.

    I could not agree more, and I do not live in my hometown. I have noticed that because I attempt to get along with the people I work with, my coworkers are more willing to help me out when I need them. The principle here holds true even if you didn’t go to high school with anybody.

    As my mother said, “Invest in people and you will never be poor.”

  16. James C. says 19 December 2007 at 13:50

    Great post! The emotional bank account is what matters most…

  17. plonkee says 19 December 2007 at 14:03

    Stuff like this fills me with dread. Although I love to help people, I’m not naturally a social person and I live more than 100 miles from where I grew up (a long way in the UK).

    As it’s turned out, I probably have more social capital than I think I do, but that’s probably only because I call upon it less often than I need to.

    @Blue:
    There is quite a lot of community and networking in pfblogging – but then you’d expect that because it’s exactly a group of like-minded individuals.

  18. Plan Your Escape says 19 December 2007 at 14:05

    Some great ideas there JD. It’s easy to forget that personal relationships are such important aspects of our lives. Not only do they provide opportunities for win-win cooperation, as you mention, but they also contribute a great deal to our personal happiness. We’re social beings after all!

    Peter

  19. Roger says 19 December 2007 at 15:07

    I would suggest not doing business with close friends unless you know for a fact that both parties offer good value for money. A soured business deal with a casual acquaintance is one thing, a soured business deal with a life-long friend is another.

  20. elisabeth says 19 December 2007 at 15:37

    My family moved every 3 years until I was out of College — that means I attended two high schools, and, maybe because I didn’t have any “rooting” experiences, I also ended up attending three different institutions before I got my BA. Then I moved to Chicago, for, yes, 3 years. Now, though I do have roots — I live in the same place I’ve lived since 1978. And while I love the connections I’ve made, and it’s great to always see someone you know when you’re out doing groceries, and very much enjoy the casual connections we have with the folks at the post office(s) and the bank(s) where we do business, still, I agree with those who say it’s not so great to live in a town where those high-school connections hold so much weight. It still amazes me that for most of the political positions in town the candidates make a huge deal about how long their families have been in the area, and how often the same names do come up in various kinds of power situations.

  21. Patrick says 19 December 2007 at 16:32

    Great article, J.D.

    I agree, there are many benefits to having a bond like this. I no longer live in the town where I went to high school, but I do have a military background, which in many ways, allows me to transport similar benefits wherever I may roam. But it’s just not quite the same as knowing someone for 20 years. 😉

  22. Erika says 19 December 2007 at 17:20

    I’m not convinced that It’s a Wonderful Life is a great example. George keeps his incompetent uncle employed at the Savings and Loan out of charity and against his better judgment. It’s his uncle’s incompetence that leads to George’s impending catastrophe.

  23. RacerX says 19 December 2007 at 18:50

    The best salespeople and politicians (one and the same?)share a natural talent for making all clients personal.

    In a a former life I was a buyer for a sucessful catalog company and we basically had a rule; NEVER pick up the phone at the end of the month! We would be flooded by every Tom, Dick and Harry with a quota. But there were one or two that would call 75% of the time to check in, wish you a Happy Birthday(on the right date too)call when a new kid was born, etc..

    They would also NEVER bring up past deals or favors done for you.

    We always took those calls…

  24. Flexo says 19 December 2007 at 18:56

    I’ve been growing some “social capital” at work recently, and it looks like it got me some visibility… could play out well in the future. (I also just happened to watch It’s a Wonderful Life again the other day. It’s an interesting movie.) Great post!

  25. JenK says 19 December 2007 at 19:28

    Thanks Roger for pointing out that a sour deal is harder to cope with if you know the person.

    Some people WILL work harder to not sour a deal if it’s with someone they know. But others, unfortunately, will expect more “slack” or “understanding” from someone they know … it’s a two-edged sword, sometimes.

    And sometimes you’d rather deal with a total stranger. Say, if you need to buy, oh, supplies or treatments for certain intimate “issues” at the pharmacy. (At least there is drugstore.com!)

  26. Ed says 19 December 2007 at 20:11

    Social capital seems to have a compounding factor as well, don´t you think? There is a commencement address by Steve Jobs, where he says ” Its hard to connect the dots going forward” or something like that. I think this is esp true of social capital, when you join a club or some kind of social activity you meet people who have similar interests and social capital to share with you, and you have social capital to share with them.

  27. TiredinTucson says 19 December 2007 at 20:20

    As someone who lives 1200 miles away from the place I graduated high school, I understand social capital, and I think it works well when people are competent. It can cause a lot of grief when people do poor work or burn bridges, so there is a flip side.

    It is hard for me to function at times, because I was so accustomed to knowing everyone in the small town I grew up (I now live in Tucson, a city of about 400,000 at present). I have found an honest mechanic, but for the life of me I can’t find a decent fix-it person or remodel contractor.

    What surprises me the most is how people tend to disregard social capital; I recently hired some contractors to do flooring, and for four months I have waited for them to finish the baseboards in two bathrooms. Although they did a great job on the floor (I had it tiled), I simply cannot recommend them to anyone because they haven’t come back for the finishing work. I may have to hire someone to do a $75 job just to finish! Back home, if someone pulled a stunt like that, they’d be out of business in a heartbeat.

    I will say this; I find social capital in the strangest places. I put my Volvo on Craigslist as a junker because it had a starter problem that three different mechanics could not figure out (we spent nearly $300 just in diagnostics fees) and at least half a dozen people, rather than offering to buy the Volvo dirt cheap as we had it listed, told me to take it to their mechanic and gave us a name and phone number. I called the first one and he fixed the problem in 20 minutes for around $85. I can now sell the car for blue book value.

    I guess you just never know. 🙂

  28. Jake says 20 December 2007 at 04:44

    So true! I see people I went to school with off and on when I travel home for holidays and such. These people I went to school with I feel a bond with that I can’t explain. In fact, I am closer now with many of my friends from high school than anyone else. We talk on the phone and email all the time. I tend to think the Internet and cell phones have transformed our society in ways we don’t really recognize. Today we can stay in touch much easier than ever before.

  29. Tom says 20 December 2007 at 07:19

    I think this is one of the driving forces behind p2p lending – Prosper, Lending Club, etc.

    You believe in the people you have connections with, even if they are loose connections based on shared memberships or geography.

  30. Dave C says 22 December 2007 at 10:21

    This is a topic I hate thinking about. I have always been rather reserved. I’m social enough with a few close friends, but despise being put into positions where I have to socialize with strangers or meet new people. And that’s just the way I am. I’ve recently come to be at peace with that, but then stuff like this comes up.

    I know it’s going to hurt me in my career. So far the fact that I do my job well has outweighed that I don’t go to dinner/the bar after work, don’t participate in idle chitchat, heck, no non-work related conversation whatsoever. And I think I’m doing the honorable thing by not pretending to care when I don’t (those who know me know if I’m asking, it’s because I truly want to hear it). But I know it’s going to cost me promotions down the line, if not the job itself. It’s not sales-related, so I feel it’s 100% BS, but that’s the way it is.

    I also know being this way has occasionally cost me money because I didn’t know the right person. Took me 3 years and very random chance to even get my first real job out of college. Yet I’m still choosing to not pretend to be something I’m not (or try), save from the few times a year I’m pushed into it (am married afterall), when ridiculous social awkwardness results. Ironically, I can get behind the position that we are worst off as a society due to our newfound isolation and what we’ve decided to fill the gap with.

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