{"id":166427,"date":"2013-10-29T04:00:51","date_gmt":"2013-10-29T11:00:51","guid":{"rendered":"http:\/\/getrichslowly.org\/blog\/?p=166427"},"modified":"2024-04-16T13:54:02","modified_gmt":"2024-04-16T19:54:02","slug":"bad-customer-service-talk-to-the-ceo","status":"publish","type":"post","link":"https:\/\/www.getrichslowly.org\/bad-customer-service-talk-to-the-ceo\/","title":{"rendered":"Bad customer service? Talk to the CEO"},"content":{"rendered":"
This month, I started getting collection calls. Apparently my Internet provider wanted $61 for a modem that I returned last May. I’d been trying to resolve the problem for months, but nothing seemed to work. No matter how many times I asked to speak with a supervisor and was promised that the matter would be taken care of, that “I’ll be the last person you’ll have to talk to,” I was getting nowhere.<\/p>\n
During the umpteenth call, I began to wonder if I was in the first circle of my very own inferno. Maybe I’d been damned to an eternity of crappy, staticky on-hold music, interrupted only by the assurance that my call was very important. Damned to repeat my story over and over to people whom I began to suspect were dwelling somewhere in the eighth circle<\/a>.<\/p>\n Eventually, I hit a wall. The last supervisor I spoke to said that since I couldn’t prove that I returned the modem, I had to pay for it. So now what?<\/p>\n “I always advise people to send collection companies a letter through certified mail that states that you don’t owe the debt, to stop calling, and that you’re refusing to pay,” says John Smith, president of collection company FMS. By law, the collections company has to stop calling you. “They can call back one more time to explain why you owe and notify you that they’re going to sue you,” Smith says.<\/p>\nWhat the Pros Say<\/h2>\n