The Smell of Money: Marketers Use Scent to Encourage Spending
Tuesday, 2nd October 2007 (by J.D.)This article is about News, Psychology, Shopping
When you shop, you are manipulated in myriad subtle (and not-so-subtle) ways. Everything from store layout to background music to package design is carefully planned to make you more likely to part with your hard-earned dollars. New Scientist reports that marketers are now learning to “recruit smell for the hard sell“:
Scent, marketeers say, is the final frontier in “sensory branding”. Of all our five senses, smell is thought to be the most closely linked to emotion because the brain’s olfactory bulb, which detects odours, fast-tracks signals to the limbic system, which links emotion to memories. Retailers hope that making this direct link to our emotions may seduce us into choosing their products over a competitor’s. “Branding is all about how a customer feels about a company or product — it’s an emotional connection with the customer,” says Randall Stone, a New York-based marketing expert.
Because smell is so strongly linked to emotion, and because individual responses to aromas differ widely, research has progressed slowly. Plus, corporations are afraid that their customers will be upset when they find out there’s yet another way to make them spend more money.
Much of retailers’ “hush-hush” attitude stems from fears that they will be accused of subliminal marketing… They don’t want to admit they are manipulating the store environment to trigger an almost Pavlovian response in customers.
Now, however, scent marketing has reached a level of sophistication and subtlety that makes it appealing to big-name companies like Samsung, Sony, and Verizon. Sure, the scents are designed to manipulate consumers, but they do so on such a low level that most people are never aware that it’s occurring.
Several studies have shown that pleasant scents encourage shoppers to linger over a product, increase the number of times they examine it and in some cases increase their willingness to pay higher prices too.
In one recent study, accepted for publication in the Journal of Business Research, Eric Spangenberg, a consumer psychologist and dean of the College of Business and Economics at Washington State University in Pullman, and his colleagues carried out an experiment in a local clothing store. They discovered that when “feminine scents”, like vanilla, were used, sales of women’s clothes doubled; as did men’s clothes when scents like rose maroc were diffused.
I’ve read about scent marketing before, and have tried to be watchful for it, but I rarely find myself where it might be used. (Comic book stores aren’t likely to use scent marketing, though perhaps they should.) Reading this article almost makes me want to drive to a mall to do research!
[New Scientist: Recruiting smell for the hard sell, via Mind Hacks]


If you go to any strip mall where they have an Abercrombie and Fitch or Hollister, you’ll definitely notice a smell right outside their stores that tend to draw people in. I hear that their employees are required to spray their colognes in the air in the store every couple of hours every day! Imagine all of the stores in the world under these brands and how much they spend on scent marketing. They must feel it does make a difference.
(Comic book stores aren’t likely to use scent marketing, though perhaps they should.)
Ha!
Love it.
As someone who’s been to more comic book, Star Trek and anime conventions than he’d like to admit, I know whereof you speak.
Now if we can just get them to market white t-shirts instead of black ones, we’ll be set.
Anyone go into an abercrombie store lately? I swear they pump the place full of their own branded cologne… ties their whole brand image together nicely
Bread shops have the scent thing down. Who doesn’t love the smell of baking bread when they’re hungry. Add the visual sight of baked goods that look ten times better than anything and I’m buying the muffins, bagels, or whatever they have!
I’m skeptical, though, of the “sales doubled” claim–I doubt this was a controlled, double-blind, statistically significant survey!
Well, we all know about new-car smell.
What I really like is the used book smell. Hard to fake that.
This is nothing new. In fact both men and women have been “selling” themselves with scents for hundreds of years. How many people do you know where you know they are in the room because you can smell their perfume or cologne?
LOL……scent marketing.. please are people that weak???
Mrs. Micah said it in one… used book. Nothing smells as good. Ok, maybe donuts smell that good… but its close.
I wonder if the Mandalay Bay in Las Vegas have that wonderful tropical scent throughout the hotel and casino for this reason?
I think I already have “sensorybranding” on the brain- when I go to certain stores, especially shopping for clothes and shoes- i usually associate that “strong leather smell” to expensive, high-class stores and that certain “unrefined plastic smell” with really cheap stores.
Sweet. You (J.D.) just unwittingly gave me the key to untold riches.
My new business plan is to open up a Portland-area comic book store that heavily employs scent marketing. It’s a totally untapped market, and I’ve got a built-in customer with a decent “disposable income” whose weakness for comic books is well-documented.
Buah-ha-hah!
There is definitely an interest in scent marketing. In San Francisco the milk marketing people placed fresh baked chocolate chip cookie scent generators at bus shelters, along with outdoor “Got Milk” ads. They were subsequently forced to remove them after individuals complained. One argument being that overweight individuals would not only be enticed to drink milk, but eat cookies. Also there was a print campaign for the Showtime television show Weeds that featured ’scratch n’ sniff’ ads. They attempted to recreate the smell of…well, it’s pretty obvious, although chocolate chip cookies might have been just as appropriate. The later example is slightly more humorous and not nearly as intrusive since it requires an action on the consumers part. Also, let’s not forget about perfume and cologne ads in print publications. We all know that paper flap doesn’t contain the overwhelming scent, but it won’t permeate a city block either.
The main argument against scent marketing, especially in an out of home context, is that it is unavoidable, whereas you as a target can at least choose not to look at or acknowledge an outdoor advertisement or print ad, or change the channel on television, you cannot simply turn off your olfactory receptors.
I’m pretty sure that Barnes & Noble has a brand perfume: when you walk in to one, notice the smell of the foyer. They all smell the same, and I’m don’t think its the books that make that particular smell. I realized this just last week on my way in to one that I don’t normally frequent. I found myself thinking “This smells just like the other Barnes & Noble”. It’s subtle.
Btw, anybody been to Hershey, PA? I rest my case!
Or, conversely, Washougal, WA?
Pulp mills have got to be the polar opposite of chocolate, on the scale of desirable scents.
Of course if someone doesn’t like the scent (as in Abercrombie) then it backfires on you. Of course I don’t shop there anyway so they aren’t really losing anything.
Bread and used books - yum!
I’ve heard that some supermarkets around me pipe the smell of fresh bread around the front entrances, even though the actual baking is done all the way round the back.
I used to work at Abercrombie & Fitch in high school. Once a week we opened up a bottle of cologne and dumped it on the rug by the front of the store.
Also, if a fat/unattractive person came into the store, we were supposed to tell them we were out of their XL size, even if there were plenty in the back. This was just so gross people weren’t seen wearing the brand. That place creeped me out…
I walked into a Calvin Klein outlet store this weekend and was almost knocked over by the scent of their perfume. It was not subtle at all, although not so bad as a potpourri store …
At a local mall, there’s a “sweet” spot where the wretched A&F smell, movie theatre popcorn stench, and Yankee Candle Co. stank collide to create a nausea inducing olfactory overload.
Similarly to what Scott said, a lot of realtors bake cookies in the house that’s for sale right before an open house event. The point is to make you feel warm, comfortable, and at home. On the flip side, sometimes the cookies can mask a bad scent in the house. I like open houses so I can eat free cookies and find out what my neighbors have done to increase their property values.
My wife has multiple chemical sensitivity. Perfume gives her an instant migraine. Any store that does this (yes, you Abercrummie and Filch) doesn’t get our business. Any magazine that includes a perfume insert “surprise” gets an instant nasty call and cancellation.
[...] The Smell of Money: How Marketers Use Scent To Encourage Spending I mentioned before how Williams-Sonoma uses this trick to encourage people to buy food-related items. (@ get rich slowly) [...]
Another great reason to buy everything online!
Still…i do love the scent of comic book ink…
@Yumi: Some casinos absolutely scent their air, Mandalay Bay among them. The longstanding legend about casinos pumping in extra oxygen is a myth, but a number of the Las Vegas, Atlantic City, and Connecticut slot palaces have scented the atmosphere to make remaining on the gaming floor more pleasant.
[...] The Smell of Money: Marketers Use Scent to Encourage Spending describes how of all the 5 senses, smell is thought to be the most closely linked to emotion. The post goes on to discuss how major corporations leverage the subtle tactic to encourage a sensory, emotional response and subsequent purchase of their products. [...]
[...] of money. It has such a distinct odor, and it’s even thought that out of the five senses, smell is most closely linked to emotion. That may explain why people spend less when they only use cash. Maybe we should start making [...]
Starwood hotels have special scents as well. I can’t think of the companys name but I researched it after a trip to sheraton times square because it smelled so good.